Chameleon Reviews in April 2025: User Ratings, Pros & Cons

Great features, Great price, excellent support

What do you like best? Chameleon makes it easy to add interactions and instructions to our applications without engaging our development team. The Chameleon team is also incredibly receptive. They seem to care about our experience with their product and frequently ask for feedback to improve it. Their integration support has been incredibly helpful for our development team. They are easily one of the best vendor relationships I have. What do you dislike? The Chameleon editor interface ...

Of the DAPs I've used, it's one of the simpler ones to hop in and get started

What do you like best? Easy to get started and get up and running quickly. What do you dislike? Doesn't have the feature set of the leading DAP platforms (mainly WalkMe) Recommendations to others considering the product: Be patient ... I think it'll be a great platform in time, but the feature set compared to WalkMe is just not there yet. What problems are you solving with the product? What benefits have you realized? Driving adoption of internal enterprise applications, ...

Easy to use for beginners & advanced tutorial builders.

What do you like best? I enjoy the ability to create popups on our client dashboards that direct users to new sales opportunities. What do you dislike? I dislike how hard it is to get the triggers to work according to how they say they'll work. For instance, showing a pop up every time a page refreshes does not work on our site for some reason. What problems are you solving with the product? What benefits have you realized? We are solving our clients questions before they ask ...

Chameleon is a great platform for keeping your users engage!

What do you like best? The team behind Chameleon is SUPER helpful. Beyond that, the product has a great UX for our clients, keeping them engaged. What do you dislike? It can be a little challenging to get up and running, but thankfully the team behind it is great at helping. Recommendations to others considering the product: Stick with it. Once you get used to it things speed up. What problems are you solving with the product? What benefits have you realized? We're using ...

Terrific tool to launch and communicate new features

What do you like best? Requires no-to-low code skills. Product teams can can bolster new feature releases with a wide range of in-product communications, all without engineering support. I like that I can get very targeted with who sees and uses the tours/launchers/tool tips. What do you dislike? The UX isn't the smoothest. It gets the job done. I had some issues early on where Chmln was causing my browser to crash on my local machine, but the support team was pretty fantastic with ...

Continually evolving software supported by a fabulous team

What do you like best? The user interface makes it easy to self learn. Their support team is fabulous and they seem to be always rolling out feature updates. Their pricing is also reasonable, making it a much more viable option for smaller/early stage software companies. What do you dislike? Analytics is not as comprehensive as other products. What problems are you solving with the product? What benefits have you realized? I am able to design guided tours that help users have an ...

Give the possibility to create an amazing customer experience for our users

What do you like best? The tours functionality and all the possible triggers we can create. What do you dislike? Some times the test of all that we have built is difficult Recommendations to others considering the product: Test and find solutions in the community, there are a lot of possibilities of implementation What problems are you solving with the product? What benefits have you realized? Customer onboarding Tricky functionality explanation Support before the ...

Great tool with even better support

What do you like best? Our favorite thing about Chameleon so far is the support. It seems that Pulkit and the team care about their customers, even on the lower-level plans. They do a lot to help you find early success. What do you dislike? We researched a dozen tools for our new product onboarding experience and ended up going with Chameleon. In our research, we felt that Chameleon had a slightly less intuitive builder interface than its closest competitor. That being said, it hasn't ...

Poor UX, no support, terrible billing and free trial experience

What do you like best? Lots of features, lots of configurability What do you dislike? The customer support is non-existent. You have to sign up for a free trial with a credit card, when I cancelled the account after a week and a half my account went to "Cancellation Started" status but I was still charged 2 days later. Recommendations to others considering the product: Check out other options, make sure you're ok with the way Chameleon supports users. Enterprise level deals ...

Chameleon

What do you like best? The way the system integrates all data for each case and how communication can be done more efficiently What do you dislike? Various features don’t work or lack the ability to work new advances should be utilized What problems are you solving with the product? What benefits have you realized? Better communication amount staff Organization of cases