Centrical Reviews in April 2025: User Ratings, Pros & Cons

Piloting GamEffective in our department - a review based on my opinion

What do you like best? Working with Anna, and the team at Gameffective was very enjoyable. They were always on hand to help with any questions about their application, and had a lot of great ideas to help us build engagement and utilize the tool to its fullest. What do you dislike? I wish I had more time to dedicate to using the tool - the learning curve for the application isn't tough at all, so the more I used it, the more I wanted to use it. Recommendations to others considering ...

Engaging and Fun Learning

What do you like best? The ability to create engaging content and trivia/simulations really helps agents learn in a fun, no pressure way. The teams are engaged trying to best one another but seeing improvements in KPI metrics using GamEffective's tools puts a smile on my face. I've seen improvements month over month to the analytics which helps me understand how the tool is being used and areas my team can improve on. What do you dislike? I'm not a fan of the Trivia UI. The character ...

Enhancing the Learning Experience!

What do you like best? GamEffective has helped us enhance our Learning and On-Boarding Experience, I love how dynamic, intuitive, user-friendly the platform is. Support is definitely a strong point as well, the team is committed and always there to help. It is very nice how you can customize your own content, create new activities using templates and plug and play tools, the mobile application is also a plus. The team is open to listen to suggestions and make an even better experience, ...

Interesting, a great learning experience.

What do you like best? GameEffective offers a very robust platform that lends itself well to an established training program. The tools available produce a fun, engaging learning experience. What do you dislike? The analytics seem to be in the process of being ironed out and have not led to a positive experience for our team. It is clear GameEffective outsources their analytics division. Moreover, as great as GameEffective is,, our team struggled with the implementation. Our ...

Great motivation for our teams

What do you like best? I've been very impressed with GamEffective's ability to go beyond dashboards to drive employee engagement on their hourly performance metrics. The ability to customize content and KPI weights based on seasonality aligns very well with our environment. What do you dislike? We often have the need for multiple admins, one for the data and one for the game and content. Having additional licenses with different levels would help. Recommendations to others ...

The experience has been enjoyable and exciting.

What do you like best? I love that we can customize the games to fit our needs. The team has been a pleasure to work with and is always available to assist. They have great ideas to help create a buzz with our staff and teams. What do you dislike? Our staff has requested to be able to customize items based on their points levels. This is currently not available, but the feedback was well received by the GamEffective team. What problems are you solving with the product? What ...

GamEffective makes learning easy and fun!

What do you like best? The people! Monique and Itamar are outstanding to work with. they are always looking for ways to increase engagement, be more creative, and think outside the box. What do you dislike? There is nothing I really dislike. The game graphics could be a little more appealing. Recommendations to others considering the product: Highly recommend. Easy to use, affordable, creative, great way to promote continued learning. What problems are you solving with the ...

Gamification Evolved

What do you like best? The e-learning elements are what drove me to select GamEffective. This focus on employee development was missing from other options I had explored. What do you dislike? I'd love a few more social features to add communication the goes outside of the GamEffective page a=to get people back in to the system. What problems are you solving with the product? What benefits have you realized? We are trying to help our team be more self-sufficient and to increase ...

Maintaining +90% positive CSat rating, while improving support service delivery efficiency.

What do you like best? In our contact centers utilize Gamification to drive competition among support team members to improve response times, improve mean time to resolution, and identify training gaps; and other areas for improvement as part of employee development programs. What do you dislike? There is nothing to report at this time as we are still pending global rollout to the Enterprise. What problems are you solving with the product? What benefits have you realized? TBD. ...

GamEffective is a partner &I am the Solutions Marketing Manager for Verint's Gamification solution.

What do you like best? I like that GamEffective's tool is designed to make the employee the hero of the game and celebrate the small successes as they work toward achieving progressively more challenging goals. I especially like that they break down learning activities into bite-sized pieces and make it engaging for the employee to consume learning and improve their skills and performance rankings. What do you dislike? While Gamification is a proven solution to help increase employee ...