Centrical

Gamification Evolved

What do you like best? The e-learning elements are what drove me to select GamEffective. This focus on employee development was missing from other options I had explored. What do you dislike? I'd love a few more social features to add communication the goes outside of the GamEffective page a=to get people back in to the system. What problems are you solving with the product? What benefits have you realized? We are trying to help our team be more self-sufficient and to increase ...

Gameffective review

What do you like best? This software has a very nice interface and it shows all the possibilities very quickly. The customer support is very intuitive which has helped us to learn thing more quickly like how we can customize our games to work more efficiently. This software runs very smoothly on my PC. What do you dislike? Sometimes it becomes very difficult to maintain between multiple admins when you need them for different-different purposes. Also they should add more gamification ...

Similar to Microsoft but better

What do you like best? Game effective is similar to the Microsoft Dynamics program, but better. I have not had a problem with the program. It runs smooth, runs fast and doesn't lag. All the tools are easy to get to and use. A beginner could use this software and they wouldn't have a problem with it. Of course like any good software there is a nice tutorial. What do you dislike? I honestly can't find a thing I dislike about this product. The price would be the only thing. ...

Great Gamification and leraning platform

What do you like best? The interactive and easy way to learn/teach online. What do you dislike? it is a bit buggy when it comes to a few specific configurations What problems are you solving with the product? What benefits have you realized? Updating the whole company with new information along with having a simple way to assign test and courses to everyone according to specific parameters I.E. Language

Changed the game

What do you like best? GamEffective changed the game for us with our sales staff, Gave up to date info for sales and what metrics they need to focus on. Made coaching and 1:1's easier What do you dislike? The app does take some time to update, Not always realtime ( That also could be our other system it talks with) don't have away to verify that What problems are you solving with the product? What benefits have you realized? Motivated sales staff, increased in quality sales

Good stuff

What do you like best? I like using this platform because its easy to use and intuitive What do you dislike? Costs too much for the features you get. Should cost less or have more features. What problems are you solving with the product? What benefits have you realized? Processing micro and in game transactions

Maintaining +90% positive CSat rating, while improving support service delivery efficiency.

What do you like best? In our contact centers utilize Gamification to drive competition among support team members to improve response times, improve mean time to resolution, and identify training gaps; and other areas for improvement as part of employee development programs. What do you dislike? There is nothing to report at this time as we are still pending global rollout to the Enterprise. What problems are you solving with the product? What benefits have you realized? TBD. ...

Good platform for inbound contact centers

What do you like best? Good KPI overviews and good fun for our agents What do you dislike? Complex platform which takes some time to learn for admin users What problems are you solving with the product? What benefits have you realized? Reduced AHT and increased NPS and Sales performance, supported of course by coaching and other management work in the contact center

just launching GE in my department but they work closely with different departments in my company an

What do you like best? collaboration with them- high understanding of the customer need. What do you dislike? too early to answer that . will answer in the future after launching too early to answer that . will answer in the future after launching too early to answer that . will answer in the future after launching What problems are you solving with the product? What benefits have you realized? creating a culture among the department of gaining knowledge constantly

Interesting, a great learning experience.

What do you like best? GameEffective offers a very robust platform that lends itself well to an established training program. The tools available produce a fun, engaging learning experience. What do you dislike? The analytics seem to be in the process of being ironed out and have not led to a positive experience for our team. It is clear GameEffective outsources their analytics division. Moreover, as great as GameEffective is,, our team struggled with the implementation. Our ...