Centrical Reviews in April 2025: User Ratings, Pros & Cons

"Very User Friendly and Engaging"

What do you like best about Centrical? The tool allows you to customize the experience, which is fun, engaging, and tracked in an easy analytics tool. I think the users feeling more connected in a work-from-home world is an invaluable resource. What do you dislike about Centrical? It is young, so there is much room for the tools to become even greater and more vast. Currently, some of the limitations have had us redesign our path forward. The limitations are so great to stop the tool from ...

"Uniquely gamified!"

What do you like best about Centrical? Centrical offers a deep level of customization to build gamified user experiences. In addition, the prebuild content is beneficial for new admin and to get started quickly without much effort. What do you dislike about Centrical? As a cloud-based platform, it still has some old tech on the admin side, sometimes nagging. Hopefully, those will be removed or replaced with the latest features. What problems is Centrical solving and how is that benefiting ...

"Very good"

What do you like best about Centrical? Game, very easy to use, beautiful, pretty Ui, fast. What do you dislike about Centrical? Slow, some time very lag, error, need to use vpn. What problems is Centrical solving and how is that benefiting you? easy to learn agent to learn, motivate the morale.

"Employee engagement and knowledge updates"

What do you like best about Centrical? We've found it an incredibly useful way to engage the team while ensuring they are completing adhoc side tasks to promote regular knowledge updates through the mission feature. What do you dislike about Centrical? Initial engagement was very high but we did then see a drop off in some agents. An inbuilt feature to ensure regular and sustained adherence would be fantastic instead of the main source coming from us. What problems is Centrical solving and ...

"Gamification to ensure learning and competence"

What do you like best about Centrical? Agents get an overview of their performance and can take micro learnings to ensure that competence is up to date. With these two elements, agents can evolve and understand how their work impacts the business. What do you dislike about Centrical? The focus on performance is too available. For our company it would be better to focus more on learning in firsthand, and performance could be a choice instead. We also miss the opportunity to give learning to ...

"Fantastic Tool to Motivate Staff"

What do you like best about Centrical? Great system to help staff own their own performance and get rewarded for this. Great to be able to update all performance in one place and help keep in contact with staff while working remotely. Really excellent at promoting training and support and being able to recommend courses for development What do you dislike about Centrical? I don't think there is anything I don't like about it. The self learning really helps you learn and own your own content ...

"It helps to improve the results"

What do you like best about Centrical? It helps to improve the results of all the users What do you dislike about Centrical? Everything works fine, I like the tool a lot What problems is Centrical solving and how is that benefiting you? the knowledged gap ins processes and procedures by an interactive way

"Centrical - Webhelp Romania"

What do you like best about Centrical? Is an interactive app that helps you be better every day. Learning in Centrical is a game! What do you dislike about Centrical? I love it 100%.The tool is periodically improved What problems is Centrical solving and how is that benefiting you? We have increased efficiency indicators and performance is increasing due to Centrical, we have also reduced absenteeism in our activity.

"FCR Central"

What do you like best about Centrical? The ability to communicate and engage in a remote environment What do you dislike about Centrical? Would like a dashboard to give leaders more insights into their data. What problems is Centrical solving and how is that benefiting you? We moved to a remote environment during covid and are used to a lot of engagement/culture within centers. Centrical helps us connect.

"Amazing learning experience with Centrical, different ways to learn the process and knowledge check"

What do you like best about Centrical? Knowledge test, the way test test is created What do you dislike about Centrical? no reason to dislike the test in centrical What problems is Centrical solving and how is that benefiting you? Problem of knowing the test knowledge from the team and individual, continuous refresher for the team