CBOT Reviews in January 2025: User Ratings, Pros & Cons

"A chatbot for minimizing customer requests from live support"

What do you like best about CBOT? We have found all the components that we want. You can easily create intents, update the answers, and build the experience with all the features you want. It is very easy to integrate the chatbot to other systems like your core systems, CRM system, live chat system, etc. In our case, it was zendesk chat module. You can monitor and analyze the chatbot performance and improve it by using CBOT’s analytics tool. Also, voice-based AI tech is available for ...

"AI Based Chat Bot"

What do you like best about CBOT? Easy to use, easy to configure, AI-based answer configuration and improvement advanced, Whatsapp also be possible What do you dislike about CBOT? So easy to setup and configure, start directly, no negative point. Recommendations to others considering CBOT: Absolutely What problems is CBOT solving and how is that benefiting you? Minimize workloads in the Call Center, meet with new channels and technology with customers,

"Highly recommend it for customer support"

What do you like best about CBOT? We operate in the airline ground handling services industry. Therefore we have a high volume of customer queries regarding bus services, baggage services and warehouse services. CBOT provided us the opportunity to automatize the basic frequently asked questions. We answer for instance when a customer wants to learn the bus hours and bus stop locations instantly and efficiently, thanks to our virtual assistant Aerobot, CBOT built for us. I like the ...

"A very efficient way to manage your customer support"

What do you like best about CBOT? We used CBOT Platform for both AI-based virtual assistant and Live Chat. It is an end-to-end solution and we automated our customer support by including our human agents in the loop. I like CBOT’s providing all you need for customer support automation in one platform. In our case, the components of this system are an AI-based virtual assistant, a live chat interface, and analytics dashboard. What do you dislike about CBOT? Actually, we did not encounter any ...

"CBOT provided us an good solution to receive and track orders and provide support to our customers."

What do you like best about CBOT? We built an ordering virtual assistant for our customers through CBOT Platform. It is serving on WhatsApp. CBOT Platform is fully capable of creating an end-to-end ordering and purchasing experience. The team was really experienced and experts in technology. Thanks to their special tools, our virtual assistant was integrated into our internal systems and external payment systems in an efficient way. Delivery system had some room for improvement but the team ...

"Highly recommend it for customer support"

What do you like best about CBOT? CBOT is a very efficient way to answer customer queries for us. As a leading airline company, we have a huge volume of customer queries which results in a huge operation if you want to solve it only with human agents. But CBOT built us a virtual assistant that delivers a good customer experience. Our customers can easily get their answers via WhatsApp in seconds. In high seasons we had no problem of scalability. Our operation is much more manageable and ...

"CBOT created efficiency for our operations by handling the queries with AI supported chatbots"

What do you like best about CBOT? Working with the CBOT team as if we were colleagues to build this automation system was amazing. What they provide to us is really valuable. We brought a huge efficiency to our customer support operations by CBOT. What do you dislike about CBOT? The CRM Integration part was a bit problematic due to problems with other third-party company integrations. There is an improvement area for this part; however this wasn't their fault. What problems is CBOT solving ...

"An easy to use platform through which we created an enhanced digital experience"

What do you like best about CBOT? We used CBOT Platform for our AI-based virtual assistant. We are a financial sector company and we have a large scope in terms of customer queries. CBOT Platform was a great tool to build the virtual assistant with all the intents and flows. This platform does not require any coding, we use it and manage the maintenance of our assistant as business people. We did not have to involve our IT department in this project at any point. What do you dislike about ...

"Exceptional Speed and Qaulity"

What do you like best about CBOT? The team is so experienced, and they deliver fast. What do you dislike about CBOT? Nothing,The team is so experienced, and they deliver fast. Recommendations to others considering CBOT: Highly recommended! What problems is CBOT solving and how is that benefiting you? We automated all our social media management using CBOT's AI infrastructure.

"With CBOT, we can answer customer queries effectively and efficiently."

What do you like best about CBOT? What is most helpful about CBOT? What are the upsides of using CBOT? It is very easy to create intents and update the answers and you can build the experience with all the components you want. You can monitor and analyze the chatbot performance and improve it by using CBOT’s analytics tool. The team is also ready to provide support whenever I need. What do you dislike about CBOT? What is least helpful about CBOT? What are the downsides of using CBOT? It ...