Casengo Reviews in April 2025: User Ratings, Pros & Cons

"Casengo review"

What do you like best about Grasp? Instant responses to customer queries. It allows sharing and playing of audio/voice notes. It helps to integrate with the WhatsApp helpline accessible to customers. We have managed to retrieve reports about services levels, response time, and total traffic received on the channel. Casengo is accessible both on a mobile app and through the browser. What do you dislike about Grasp? It requires licenses for all agents to use the service. An active internet ...

"Review for Casengo"

What do you like best about Grasp? We are able to respond to our customers via Whatsapp in real-time. Casengo has a web version and mobile app version making it easy to use. It shows the total cases received and those responded including the response time. What do you dislike about Grasp? The application is mostly affected by an internet connection. You can not use Casengo without the internet. Recommendations to others considering Grasp: It's very recommendable to all organizations What ...

"Casengo, a tool for social media"

What do you like best about Grasp? It allows responding to customers via the WhatsApp channel 24/7. It generates reports both for agent responses and cases received plus showing the response time. You can create new accounts for agents and edit the access rights easily What do you dislike about Grasp? It's internet-based thus can not be used without the internet. Connecting it with the Whatsapp app has a lot of outages before you do full migration to the api Recommendations to others ...

"Customer support"

What do you like best about Grasp? Casengo is customer support based application the interface of the is pretty good and its have lots of features like it's have what's app channel features and Cloud based and very fast easy to support coustomar questions and queries very quickly. What do you dislike about Grasp? License need for use the application, It's difficult to install the application at the starting time. It's required very good internet connection not working properly in week ...

"Ultimate customer care software"

What do you like best about Grasp? Whatsap channel data analytics is the best feature they have. The integeration is seamless and dashboard is intuitive What do you dislike about Grasp? Reports can be more descriptive and detailed..perhaps more easier to understand Recommendations to others considering Grasp: Definitely give it a try What problems is Grasp solving and how is that benefiting you? customer care call centres issues have got resolved

"Casengo is an important tool"

What do you like best about Grasp? Easy to use and and many advantages in one application What do you dislike about Grasp? The mobile portal needs an improvement or literally an application Recommendations to others considering Grasp: It makes the communication with customers so simple What problems is Grasp solving and how is that benefiting you? Conversations of our customers are less complicated and simple to lead with multiple tools of Casengo

"Very obvious steps just know your way"

What do you like best about Grasp? It saves your time and you will be more fractional What do you dislike about Grasp? Actually i didn’t notice anything but if they try to change the themes that will be great Recommendations to others considering Grasp: Try it and see your experience evaluation then see how you can be improved What problems is Grasp solving and how is that benefiting you? You don’t have to worry about loosing a customer in anyway; Casengo came in at the perfect time to save ...

"Cover all angles"

What do you like best about Grasp? I like the fact that Casengo helps me with the WhatsApp channel data analytics on correspondent's activities and productivity. I am able tell when a customer texted us and when we responded with clear details and user (correspondent's login ID). What do you dislike about Grasp? Reports on Casengo are not yet as detailed as one would require. A user needs some level of excel expertise to be able to manipulate data available to make sense of the reporting ...

"Casengo"

What do you like best about Grasp? This application is easy to use. Casengo also help in WhatsApp helpline for the company where customer are able to solve their problem. fast response giving to incoming request. multiple attachment uploading is very easy. and also all social networking sites are present like e-mails, twitter etc. What do you dislike about Grasp? It is not working in week network. bulk selection are enabled in this software. we could not figure out how to shut off ringer of ...

"We handle many more emails in less time!"

What do you like best about Grasp? It is a very interesting and friendly software, has a smooth, pleasant and intuitive interface. It was easy to learn and configure, has many automation options that will make the successful teams of your customers are much more effective and resort to response times. cloud-based. You can see if a case is handled by one of your colleagues and which colleague handles the case. You can also review reactions and train people on this. What do you dislike about ...