CardConnect

BAD BAD BAD BAD CUSTOMER SERVICE!!

BAD BAD BAD BAD CUSTOMER SERVICE!!! My sales rep (Marcus) didn't return my calls for several days!! When I questioned him about it, it was no big deal to him! Making customers their priority is not within their realm of doing business! I took my business elsewhere!

They are scammers

They are scammers. The representative named Mandy Hendrickson is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn't show anything in that space. ...

"Bad choice"

What do you like best about CardConnect? They tried a bait and switch and say they can't honor the original proposal I received before it was cardconnect, and can you accept the much worst one. I would avoid this company. What do you dislike about CardConnect? BS fees and fees for not knowing about those fees. Total scam. What problems is CardConnect solving and how is that benefiting you? None--ive since switched to other companies.

Curbo Parking Curbs

FRAUD! FRAUD! FRAUD! These guys held $30,000.00 for almost a month! They said it was due to risk mitigation......We submitted all the requested documentation. 2 months later they did the exact same thing.....This time $28,000.00 has come out of my customer's account, they are saying its on hold right now for risk mitigation....After a week of countless emails, chats, & phone calls where very rude people answer we have gotten nowhere and still do not have our ...

"Worse customer service on the planet!"

What do you like best about CardConnect? It is adequate as a merchant account if you don't have any issues. Transactions are easy to track. What do you dislike about CardConnect? They have an incompetent customer support team. They transfer you like ping pong balls, and never do two people give the same answer to the same question. It took me two months to solve a simple issue that should have taken 10 minutes with a competent customer service representative. Their support services are ...

"These guys are the absolute worst."

What do you like best about CardConnect? Nothing. Seriously, run from this company. What do you dislike about CardConnect? They're disorganized, their team is ill-informed, and they'll give you the run around on any issues you might have. What problems is CardConnect solving and how is that benefiting you? They caused more problems than they solved.

"Consumer Beware: Promises there is no contract then charges fees with no easy way to cancel"

What do you like best about CardConnect? Employees are text book, so please remember this is not their fault. They tried, but they are trained to follow the rules and skirt you around from department to department. They are trained to keep revenue the company didn't earn. I appreciate their help even if they can't give me the answers I need. What do you dislike about CardConnect? Cardconnect Does not listen to consent or value business partners. Representatives state there is no contract ...

"Don’t submit your bank information"

What do you like best about CardConnect? Their promises great seamless great service. What do you dislike about CardConnect? Before we agreed to change over from Heartland, Mitch Reisberg took our banking information so we could be approved. Card Connect immediately started placing charges on our bank account. We called Mitch and he reversed those charges each time with the promise no other charges would follow; however they continued to charge us until we had an electronic stop payment ...

"I would RUN no Walk to anyone else"

What do you like best about CardConnect? There was no benefit to this company. I had no choice they bought my contract. What do you dislike about CardConnect? I am so upset with this company. Never have I been so deceived by a so called legitimate business. I have been in business for 20 years and I have had other merchant vendors and have never had an issue in the past. ON December 15th, 2017 I received a letter that my contract was bought by Cardconnect and I would be charged a fee of ...