CardConnect Reviews in April 2025: User Ratings, Pros & Cons

"Bad choice"

What do you like best about CardConnect? They tried a bait and switch and say they can't honor the original proposal I received before it was cardconnect, and can you accept the much worst one. I would avoid this company. What do you dislike about CardConnect? BS fees and fees for not knowing about those fees. Total scam. What problems is CardConnect solving and how is that benefiting you? None--ive since switched to other companies.

"CardPointe App"

What do you like best about CardConnect? It has simple and easy to understand features. Pricing is easy to calculate What do you dislike about CardConnect? Swiper can die if not charged and no tracking of inventory. What problems is CardConnect solving and how is that benefiting you? When clients can’t process due to internet or computer issues they can use the app.

"Overall good"

What do you like best about CardConnect? We switched to use them because they are cheaper than our previous payment processor. API documentation is good. What do you dislike about CardConnect? When I reach out with questions, answers aren't detailed. If I asked multiple questions in one email, I usually just get a response to one or two of my questions. What problems is CardConnect solving and how is that benefiting you? It provides the payment processor we need to accept online credit card ...

"I would RUN no Walk to anyone else"

What do you like best about CardConnect? There was no benefit to this company. I had no choice they bought my contract. What do you dislike about CardConnect? I am so upset with this company. Never have I been so deceived by a so called legitimate business. I have been in business for 20 years and I have had other merchant vendors and have never had an issue in the past. ON December 15th, 2017 I received a letter that my contract was bought by Cardconnect and I would be charged a fee of ...

"Overall pleased with product"

What do you like best about CardConnect? Our set up was very easy. This website allows us to set up customer profiles to run one time payments, recurring payments, or online bill pay payments and is secure. The customer set up takes only moments and is customizable to our needs and simple to use. What do you dislike about CardConnect? Company is in a different coast then us so our batches close out and hit the bank in a way that we don't love. The website takes some time to get used ...

"We get what we need"

What do you like best about CardConnect? The CardConnect website is simple enough to navigate. Transactions can be done online, using a terminal or a swiper on the computer. The fees associated with CardConnect are at a lower rate than our bank was offering. What do you dislike about CardConnect? The company is on the East Coast so transactions are cut off before the end of our business day. The reports aren't the best. What problems is CardConnect solving and how is that benefiting you? We ...

"Could have a better API, but can significantly reduce credit card fees"

What do you like best about CardConnect? I like the fact that we have a lower fee than stripe and that it's broken out by credit card type rather than just charged a flat fee for all cards. The end of month reports are so in depth and can tell you a lot about your customers based on their CCs. What do you dislike about CardConnect? Their documentation is the worst. We made a very large error where we charged a user an erroneous amount because the API treats decimal and non decimal values as ...

"Necessary and useful payment processor."

What do you like best about CardConnect? CardConnect's API was fairly straightforward and simple to setup. Communication with their engineering reps is quick and painless. What do you dislike about CardConnect? Their documentation is lacking. For instance, if you send their payment API an amount with a decimal, it treats it as a dollar amount and if you omit the decimal it uses cents. This resulted in a floating error accidentally charging 100x the intended amount. Recommendations to others ...

"Sr. Backend Developer"

What do you like best about CardConnect? We switched to this product from a competitor mainly to handle our B2B portion of the business and expand the B2C options. Overall it's working well for both sides. What do you dislike about CardConnect? Dislike is a strong term. There are things that can indeed be improved upon. Transitioning over from a fully working processor with options to card connect with less options took more time than expected. Not having a simplified .Net API and requiring ...