spotsaas-logo
Get Listed
CardConnect - Payment Processing Software

CardConnect

Streamline your payments and grow your business.

1.8

Add to compare

CardConnect offers custom pricing plan

CardConnect Reviews & Ratings

1.8

Based on 66 ratings & 29 reviews

Rating Distribution

Excellent

(3)

Very Good

(8)

Good

(2)

Poor

(1)

Terible

(15)

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 11-20 out of 29

AU

Anonymous User

07/20/16

3.5 out of 5

"Necessary and useful payment processor."

What do you like best about CardConnect? CardConnect's API was fairly straightforward and simple to setup. Communication with their engineering reps is quick and painless. What do you dislike about CardConnect? Their documentation is lacking. For instance, if you send their payment API an amount with a decimal, it treats it as a dollar amount and if you omit the decimal it uses cents. This resulted in a floating error accidentally charging 100x the intended amount. Recommendations to others ...

Read more

SS

Scott S

12/14/18

3 out of 5

"Horrible Support with Fine Service"

What do you like best about CardConnect? The ease of the dashboard is definitely a nice plus. Being able to submit support tickets from the dashboard/copilot is pretty useful as well. What do you dislike about CardConnect? The customer service is awful. I've been passed around from person to person multiple times when trying to get support. You should never be passed along to three-four different people throughout a support call. IT's unprofessional! Recommendations to others considering ...

Read more

GS

Gary S

08/10/15

3 out of 5

"Sr. Backend Developer"

What do you like best about CardConnect? We switched to this product from a competitor mainly to handle our B2B portion of the business and expand the B2C options. Overall it's working well for both sides. What do you dislike about CardConnect? Dislike is a strong term. There are things that can indeed be improved upon. Transitioning over from a fully working processor with options to card connect with less options took more time than expected. Not having a simplified .Net API and requiring ...

Read more

AU

Anonymous User

11/09/17

2 out of 5

"We get what we need"

What do you like best about CardConnect? The CardConnect website is simple enough to navigate. Transactions can be done online, using a terminal or a swiper on the computer. The fees associated with CardConnect are at a lower rate than our bank was offering. What do you dislike about CardConnect? The company is on the East Coast so transactions are cut off before the end of our business day. The reports aren't the best. What problems is CardConnect solving and how is that benefiting you? We ...

Read more

BW

Bruce Williams

10/19/23

1 out of 5

Nightmare company - scammers

In addition to the horrible customer service, they also make it incredibly difficult to cancel. Which makes sense because otherwise how could they stay in business with horrible customer service except to trap their customers in. My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created, followed by "rate reduction" offers but not actually closing the account. Even though I responded to these emails quite clearly stating ...

Read more

SW

steve way

07/06/23

1 out of 5

DO NOT DEAL WITH THIS COMPANY!!!

Absolute worst merchant service company I have ever dealt with. Supposedly I signed a contract with a third party (Chellecomm) that allows Card Connect to withdraw money from my checking account. I contacted Chellecomm and they did not proceed with a contract because I was already happy with my merchant services provider. Card Connect supposedly has a contract signed by me that they refuse to produce. We have tried multiple times to have this account (which we never opened) closed but no ...

Read more

M

Mitch

01/18/23

1 out of 5

Having tons of trouble with this…

Having tons of trouble with this company. We are getting ripped off.

JC

jennifer christie

12/13/22

1 out of 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! THEY OVER CHARGE AND DON'T TELL YOU THE CANCELATION FEE!! THEY WILL TAKE YOUR MONEY AND NOT HELP!

F

FAll

02/10/22

1 out of 5

DO NOT - I REPEAT DO NOT USE THEIR PLUGIN OR SERVICE

This company has no clue how to protect their customers and their own system from unauthorized transactions. In last 2 years, our website was used for carding not once but twice and the worst part is that both carding events took place after using their own plugin they provided. They failed to take responsibility on issues you may come across and if large amount of transactions are run by the bad actors you get charged in thousands of dollars. Last but the not the least - their customer ...

Read more

LM

Logan McFarland

07/20/21

1 out of 5

Complete scam of a company

Complete scam of a company. Holds funds without even telling you they are holding funds. Sign up with CardConnect if you want to tank your business and let them steal your money. 0/5.