CardConnect Reviews in January 2025: User Ratings, Pros & Cons

Nightmare company - scammers

In addition to the horrible customer service, they also make it incredibly difficult to cancel. Which makes sense because otherwise how could they stay in business with horrible customer service except to trap their customers in. My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created, followed by "rate reduction" offers but not actually closing the account. Even though I responded to these emails quite clearly stating ...

"Worse customer service on the planet!"

What do you like best about CardConnect? It is adequate as a merchant account if you don't have any issues. Transactions are easy to track. What do you dislike about CardConnect? They have an incompetent customer support team. They transfer you like ping pong balls, and never do two people give the same answer to the same question. It took me two months to solve a simple issue that should have taken 10 minutes with a competent customer service representative. Their support services are ...

DO NOT DEAL WITH THIS COMPANY!!!

Absolute worst merchant service company I have ever dealt with. Supposedly I signed a contract with a third party (Chellecomm) that allows Card Connect to withdraw money from my checking account. I contacted Chellecomm and they did not proceed with a contract because I was already happy with my merchant services provider. Card Connect supposedly has a contract signed by me that they refuse to produce. We have tried multiple times to have this account (which we never opened) closed but no ...

"These guys are the absolute worst."

What do you like best about CardConnect? Nothing. Seriously, run from this company. What do you dislike about CardConnect? They're disorganized, their team is ill-informed, and they'll give you the run around on any issues you might have. What problems is CardConnect solving and how is that benefiting you? They caused more problems than they solved.

Having tons of trouble with this…

Having tons of trouble with this company. We are getting ripped off.

"Consumer Beware: Promises there is no contract then charges fees with no easy way to cancel"

What do you like best about CardConnect? Employees are text book, so please remember this is not their fault. They tried, but they are trained to follow the rules and skirt you around from department to department. They are trained to keep revenue the company didn't earn. I appreciate their help even if they can't give me the answers I need. What do you dislike about CardConnect? Cardconnect Does not listen to consent or value business partners. Representatives state there is no contract ...

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! THEY OVER CHARGE AND DON'T TELL YOU THE CANCELATION FEE!! THEY WILL TAKE YOUR MONEY AND NOT HELP!

Curbo Parking Curbs

FRAUD! FRAUD! FRAUD! These guys held $30,000.00 for almost a month! They said it was due to risk mitigation......We submitted all the requested documentation. 2 months later they did the exact same thing.....This time $28,000.00 has come out of my customer's account, they are saying its on hold right now for risk mitigation....After a week of countless emails, chats, & phone calls where very rude people answer we have gotten nowhere and still do not have our ...

DO NOT - I REPEAT DO NOT USE THEIR PLUGIN OR SERVICE

This company has no clue how to protect their customers and their own system from unauthorized transactions. In last 2 years, our website was used for carding not once but twice and the worst part is that both carding events took place after using their own plugin they provided. They failed to take responsibility on issues you may come across and if large amount of transactions are run by the bad actors you get charged in thousands of dollars. Last but the not the least - their customer ...

Complete scam of a company

Complete scam of a company. Holds funds without even telling you they are holding funds. Sign up with CardConnect if you want to tank your business and let them steal your money. 0/5.