Capsule Reviews in February 2025: User Ratings, Pros & Cons

"Excellent Customer Service"

What do you like best about Capsule CRM? General communications always timely. You actually get to speak to someone if you have a query. Replies to emails are very quick, personal and effective. Easy to use for my specific requiremements. What do you dislike about Capsule CRM? Nothing in particular to dislike from my experience. What problems is Capsule CRM solving and how is that benefiting you? Ability to maintain customer database

"Capsule: bringer of alignment and booster of productivity"

What do you like best about Capsule CRM? It's intuitive, and incredibly simple to use. There is a richer, more customisable element to it which we've dipped into as and when, and found it always meets our needs with minimum fuss. We've utilised its import facility regularly, and also built out several integrations using its API to enable us to keep track of our contacts, our comms, and also to publish activities to our slack space to harmonise our business development activities. The sales ...

"Great for Project Management"

What do you like best about Capsule CRM? My favorite thing about Capsule CRM is the easy layout that is presented. It is simple enough to understand for those who are fairly new to PM! What do you dislike about Capsule CRM? The price point is a buit above average than competetors. What problems is Capsule CRM solving and how is that benefiting you? Capsule CRM is helping my team with their organizational skills when it comes to PM.

"Great CRM"

What do you like best about Capsule CRM? How user friedly it is! It really keeps my day in line. I use it all day everyday. We have connected it with out Quickbooks. New staff learn it fast. Customer support is on point as well. What do you dislike about Capsule CRM? Honestly, I can't think of any. It is the best CRM I have ever used. What problems is Capsule CRM solving and how is that benefiting you? Work flow and the potential is miss any steps during a procedure. I have such detailed ...

"Does everything I need it to do, easy to use and very quick"

What do you like best about Capsule CRM? Very easy to set up, excellent and timely support, does everything I need it to do. If there's something that looks like it's not supported, the support team are always able to point out how to. The Outlook integration and mobile app are excellent and mean I can interact with the system anywhere. What do you dislike about Capsule CRM? I have yet to find any - i have yet to find anything I need it can't do. What problems is Capsule CRM solving and how ...

"Easy to use and affordable"

What do you like best about Capsule CRM? The ease of use of the sales pipeline and the email storing What do you dislike about Capsule CRM? It would be great if there was a desktop app and if I could store contacts in separate groups, not just tags What problems is Capsule CRM solving and how is that benefiting you? Helps me to keep track of what I am doing with potential customers and make sure I don't miss out of opportunities

"Simple, user friendly, full support and affordable"

What do you like best about Capsule CRM? Capsule has been an amazing additional to our business. It is fully customizable and so user friendly. I have already recommended it to many of my colleagues and associates. The reports and filters makes it easy to get the information out of the CRM you want easily. The fact that I can email directly from the CRM is so valuable to my organisation, keeping all details of customer and driver interactions in an easy to find place. Our business has had ...

"An all-round excellent client relationship management system"

What do you like best about Capsule CRM? There is nothing I like best about Capsule, it has many excellent features - the simplicity of inputting and retrieving information, the integrations, the task management - nothing can be forgotten, the truly brilliant customer service. The tag facility, the email integration and calendar - all invaluable. Our team use Capsule every day and we have recently brought in Transpond which is working really well for us. The support from the Capsule team is ...

"Organises workload and displays in a straightforward manner, so easy to use."

What do you like best about Capsule CRM? We can see all of our current and past cases, where each case is up to in terms of tasks and all staff members task lists. We can add notes to advise staff of anything they may need to know about the case without them being in the office. What do you dislike about Capsule CRM? Haven't found anything yet. It's so much better than our previous software. I don't know how we worked without Capsule. What problems is Capsule CRM solving and how is that ...

"CapsuleCRM Easy to use, simple layout, powerful tools, and great support."

What do you like best about Capsule CRM? The layout is clean and easy to navigate, intuative to learn. The range of tools and connections make the Capsule CRM seemless in operation. I love that the uptime in all the years I have used the platform has been 100% for me and my data is safe, with the additional option to backup my data to csv. The level of support allows to create work flows that I can adapt to different clients. It is easy to create a new client and then create an complete ...