Capsule Reviews in April 2025: User Ratings, Pros & Cons

"Capsule CRM is an absolutely phenomenal value for the cost."

What do you like best about Capsule CRM? Capsule CRM has customizable filters for tags and data tags. Capsule CRM supports multi factor authentication. Capsule CRM integrates with a lot of other popular software platforms that we use internally. And using Zapier we are able to take the integrations even further as we were able to integrate with our phone answering service. What do you dislike about Capsule CRM? We could not find a way to add data tags in bulk. While it's not a deal breaker, ...

I love CapsuleCRM!

I love CapsuleCRM!! I can't fault anything about it. I have been using it for over 10 years and have recommended it to many other business owners. each person that starts using it loves it for its user experience. I have still not found a system that allows me to do my custom fields, process flows and integrations with as much ease and for a cost effective price.

Great, easy to use, cost effective CRM

This has to be one of the best CRM's I've used, I love the simplicity of use, and its versatility with the phone app. To prove my faith, this is the 2nd time I've purchased, and for 2 different companies.....

Capsule is very easy to use and tailor…

Capsule is very easy to use and tailor to our business needs. Having implemented Dynamics and Salesforce (c. 1 yr implementation for each) we wanted a CRM that we could tailor to our needs and was easy to set up. Capsule was perfect and took only a few hours to set up! The new O365 integration is fantastic and complements the Xero integration.

"An easy to use CRM platform."

What do you like best about Capsule CRM? It is an easy-to-use and easy to configure platform. With Capsule CRM, it has become easier to set up tracks and view workflow. It does not require training and special programming due to which anyone can easily use it and figure out about its working. The supporting documentation is very informative and helpful. It integrates seamlessly with other solutions. The customer support is very responsive and every problem is resolved efficiently and ...

I’ve used CRMs all over the world and…

I’ve used CRMs all over the world and in various different industries but Capsule is by far the best I’ve used. Simplicity is key for sales people and this does that perfectly. It’s aesthetically pleasing too and does exactly what it says on the tin. I’d highly recommend Capsule to any company looking for a CRM

Great CRM helps us to keep in touch with our contacts

PROS: The software is easy to use and clear. Capsule allows you to create contacts, relationships and companies so you can easily track you contacts and where they work. Also, my team can add notes, tasks, reminders, follow up items so we can easily stay in touch with our partners, leads and customers. Capsule integrates well with our HelpDesk software and email marketing automation. CONS: They need to work on their search engine, because whenever I want to search contact in UK and to add ...

Intuitive and easy to use CRM

PROS: It’s easy to implement and the Capsule’s interface is very flexible. You can implement in different department with different customer management processes, you can set up this software easily. CONS: I would like more detailed guide. To run this software you need some experience of CRM, but the Capsule is not very difficult.

"Easy to use; Easy to customize"

What do you like best about Capsule CRM? How easy and intuitive it is to set up tracks and see workflow set out What do you dislike about Capsule CRM? Takes a while to set up contacts - wish I could import from email client and better still from social media connections (e.g. LinkedIn) What problems is Capsule CRM solving and how is that benefiting you? Keeping track of workflow for new activities

"Great software that pulls together Sales and Marketing!"

What do you like best about Capsule CRM? This software help pulls together all of our Sales and Marketing efforts. Our intranet business loves using this! https://www.thisisattollo.com/ What do you dislike about Capsule CRM? There isn't anything that we would change at the moment. Recommendations to others considering Capsule CRM: We are very happy at the moment so no further changes are needed. What problems is Capsule CRM solving and how is that benefiting you? Transparency across our ...