Canny Reviews in February 2025: User Ratings, Pros & Cons

"Out-of-the-box feedback forum"

What do you like best about Canny? Canny is our first experience with a customer-facing feedback forum. It's been a very positive experience for us and our customers. The ability to post is straightforward. I love the ability to see posts by what is newest, trending or has the most votes. I also love the facility of adding posts on behalf of our customers, if the feedback comes through other channels.

"Very easy to use - both as admin and user. Helped us get IT-planning streamlined."

What do you like best about Canny? The option to test with a free license. We use it for internal IT-planning and for a small group of people. We do consider opening it to our customers and candidates for a broader feedback system. The ease of use makes this a pure strategic decision and not an "IT-issue".

"Easy, fun and incredibly useful tool for feedback"

What do you like best about Canny? Everyone can see, vote, comment and work on ideas together. I love how we can set up our own ranking criteria and customize it for each department. Also love how prioritization just happens automatically.

"Great application that our customers use daily"

What do you like best about Canny? Overall Canny's product is great! Very easy to use and manage. Customers can seamlessly submit requests using SSO and get notifications on any status changes.

"The best and easiest way to gather customer requests and show progress on development"

What do you like best about Canny? Easy to gather and organize customer requests and communicate with them. Has a simple and attractive visual style for the feedback cards and an easy-to-use editor for the release notes. The free tier does everything we need it to.

"A truly delightful experience"

What do you like best about Canny? I’m just so impressed with my experience using Canny, from the user interface to the API. It was just truly a delight. Every step of the way, it’s clear how much intentional refinement and care has gone into making things as simple as possible yet powerful enough to get the job done. It is certainly inspiring to see somebody able to do it right, and as we’re working on improving our product, I just hope to be able to give our users the same delight as I ...

"its great to keep clients happy when you don't have the solution yet."

What do you like best about Canny? It counts the vote and keeps track of the progress What do you dislike about Canny?

"Great tool for research, design and general product alignment!"

What do you like best about Canny? I love that Canny allows you to create private or public boards for any feature! This allows users to proactively send us feedback and feel a bit exclusive having their own portal to submit and upvote on feedback.

"A "cheat code" to understand your customers needs better"

What do you like best about Canny? It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome!

"Canny is great for user research!"

What do you like best about Canny? I am a PM and I like that Canny allows my team and I to collect user feedbacks that are visible across stakeholders including users. Users can upvote certain feedbacks so that my team can prioritize some of the important user stories for product development purposes.