Calltracks

Calltracks- A budding rose

What do you like best? Using call tracks., at first to me it seemed like the run of the mill product, many promises and wondering if it would really work. However I was pleasantly surprised. The reason I say this it does its job by actually tracking all calls you get in continuity with website interactions It actually creates a paper trail on the sources of the call. This information is important to us because it helps structure our marketing initiative, where to place concentration.and ...

Calltracks the perfect technology and data solution any business

What do you like best? 1) The team are great with the support they provide and the integration with Universal Analytics which is so easy it has become a game changer for our clients business 2) It has given our client data and insights they never had before allowing them to make strategic decisions with the data they get from calltracks What do you dislike? For our clients who want to use the call tracks the reporting solution they offer a branded version, but not a full whitelabel ...

Great to see profitable keywords

What do you like best? Seeing call volumes for different keywords has really helped save paid search budget also great to monitor staff members call handling skills What do you dislike? No mobile app and interface isn't responsive What problems are you solving with the product? What benefits have you realized? Analysising successful marketing spend and improving call handling. Better understanding of ROI

Call tracking service you can rely on

What do you like best? Ability to report calls to Google Analytics and access the data via API. What do you dislike? Limited hours of support (UK office hours), which does not translate so well to Pacific Standard Time. They provided us with a cell number though, we can call in case of urgency. What problems are you solving with the product? What benefits have you realized? Tracking calls coming from phone numbers displayed on websites.

Tracking was never too easy!!!

What do you like best? Calltracks helped me to administrate my companies calling activities and it has boosted my companies performance too. I like that customer service group actually treats you like a customer and answer all the questions you have, What do you dislike? This software might be troublesome for some new users as the substance is actually characterized yet the working is somewhat difficult in some areas. Recommendations to others considering the product: By far ...

Fast and Efficient

What do you like best? I like the fact that it captures all of your clients information the first Time around and it’s so accurate. What do you dislike? So far there is nothing I don’t like about this product. It’s seems seamless and flawless. What problems are you solving with the product? What benefits have you realized? It helps capture all of clients information when we are not available to talk them. This way we won’t lose market share.

Great call analytical software

What do you like best? Works great to track phone call stats and for comparing to numerous other competitors What do you dislike? That it does not include more dropped call stats Recommendations to others considering the product: Worry about the quality not the price What problems are you solving with the product? What benefits have you realized? We use it for our customer success team

Calltracks

What do you like best? Lo mejor es que permite hacer un seguimiento real de llamadas e incluso de la conversación mantenida. además, permite pagar como se desee (por llamadas, por minuto...). Es muy útil para realizar seguimientos con fines comerciales (código postal desde el que se realiza la llamada, etc.) What do you dislike? Este software solo está disponible para los tipos de líneas telefónicas PSTN y VoIP entrantes. Esta aplicación también tiene como contra el hecho de que no ...

Good for high-volume call centers

What do you like best? I like the keyword tracking feature. It lets us know what keywords people are associating when calling us and it lets us know which keywords we are using that are not successful. It's like A/B testing all the time to optimize. What do you dislike? It's pretty expensive. I would recommend it if you host a large call center that you are trying to track sales and what is driving your sale. Recommendations to others considering the product: I'd recommend this ...

Good all-round call tracking software with confusing interface but good support

What do you like best? It works. Uses lightweight JavaScript on the page and is easy to implement on site. Integrates with Google Analytics. Reporting provides plenty of data about each and every call, including good quality audio recordings. Compared to other services it's particularly good value for smaller volumes of calls. What do you dislike? The interface is a confusing place to be – it takes a while to work out where to click to find what you need – and some things can only be ...