CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

Highly Recommend. Great Product, and Great Support!

What do you like best? Ease of implementation - one snippet and you're all set. Pricing is very reasonable too. What do you dislike? Navigating the admin panel used to be more difficult. They are making upgrades which have helped. What problems are you solving with the product? What benefits have you realized? I'm now able to prove ROI on multiple marketing efforts - PPC, organic and social media all drive conversions. PLUS we can gain valuable insights into customer pains ...

Good Call Tracking Software

What do you like best? The ability to get and use as many numbers as you need and link those numbers to different advertising campaigns and platforms. What do you dislike? The billing is not broken down by the client for easy accounting purposes. You only get 1 bill and you have to perform A LOT of manual accounting to actually see the amount each client uses per month. What problems are you solving with the product? What benefits have you realized? Tracking inbound calls on ...

Call Tracking keeps it simple

What do you like best? Simple easy to use web interface, and wonderful tech support What do you dislike? I wish there was a little more customization, but if you’re creative it’s not a problem. What problems are you solving with the product? What benefits have you realized? Managing calls and routing to agents. Ability to create several call trees and even branch to other call centers.

Love call tracking!

What do you like best? how i get notifications whenever i get a call and i can listen to a recording of the call as well What do you dislike? nothing. I think it's a great product and love using it What problems are you solving with the product? What benefits have you realized? being able to go back and listen in on calls

Call Tracking Metrics provides an effective way to track calls from various sources

What do you like best? I really like their customer service team and also the control that they allow their users. There are multiple features that allow flexibility for some of our clients such as sending a text notification when a call comes in. What do you dislike? I think a downside of using CTM is testing that the tracking numbers are working as intended for some of the sources. The process is not super clear in some cases. What problems are you solving with the product? ...

Works for us we really like it

What do you like best? Its easy to find people who have called and all the data we need. I can search who has called, when they have called and listen to the conversations. This helps improve sales conversations and makes sure calls are getting answered. This all helps us be a better sales organization and do better as a team. It also lets my team members see the things they need to or re-listen to their conversations to find things that they may have missed What do you dislike? ...

Great call tracking platform

What do you like best? Call Tracking Metrics has every feature I need in a call center platform, and WAY more. The pricing is really reasonable the it's super powerful. Also the customer service is awesome, the platform is really complicated, but if I ever have a problem I just call the customer service and they get it fixed quickly. What do you dislike? The platform has a bit of a learning curve because its so powerful and complicated, but their customer service can get things set ...

Simple and Effective

What do you like best? I like that it is relatively simple to set up a new client's call tracking metrics profile, tracking numbers and conversion tracking in Google ads What do you dislike? Would love to see an improvement in the organization of the menu Recommendations to others considering the product: Great for multiple account agencies looking to track and connect calls to conversions. What problems are you solving with the product? What benefits have you realized? ...

Understand where your clients are coming from

What do you like best? Customer service is very helpful and available. Anytime I have needed help setting up tracking or new phone numbers or are having a problem they are available to help. What do you dislike? Sometimes I have a hard time understanding the tracking. But that is not only with this product. Recommendations to others considering the product: For an economical way to track calls with lots of depth in the analytics I choose CallTrackingMetrics. What problems ...

I love it- much more than CallRail honestly

What do you like best? So much flexibility, love the alerts and multiple numbers/sources. I recommend to everyone! I prefer it much more to CallRail, which I used briefly at another agency What do you dislike? Can be expensive for a small business but very good for agency managing What problems are you solving with the product? What benefits have you realized? We would be flying blind without it! Clients love the Dashboard and ability to record/track/rate calls