CallTrackingMetrics

Affordable and robust

PROS & CONS What are the best aspects of this product? The search is over--I'm glad that we discovered and implemented CallTrackingMetrics into our workflow. It has helped us identify sales pathways that generate the most conversions. Aside from this major benefit, CTM is also very easy to use. They have an awesome CS team to boot! What aspects are problematic or could work better? I ran across some brick walls while I was setting up our account, but all that has been fixed now. I have ...

Call Metrics A+

What do you like best? Easy and seamless technology that I do not have to think about when using. The most useful thing about the software is the app I have on my phone. I am able to be away from my desk and accept incoming calls from current customer to new prospects. Between the app and the softphone, I think it is a great product that I look forward to using more of. Thank you for the product. What do you dislike? Wish it was used for our outbound as well. Nothing else to report on ...

Easy to use and works great.

What do you like best? Call tracking is easy with CTM. Easy to set up. Pricing is fair. Technical capabilities work with everything I need. What do you dislike? Nothing so far. Great solution and meets all our needs Recommendations to others considering the product: Great product. No regrets What problems are you solving with the product? What benefits have you realized? Lead generation tracking for clients. Call quality monitoring.

Quality software. Great value. Many integrations. Good support.

What do you like best? Love the price points of the software. The support is excellent. The Hubspot integration is a must-have for us. Other integrations make life easier. What do you dislike? I wish Hubspot integration cost less. For smaller clients. It is an issue. What problems are you solving with the product? What benefits have you realized? Can attribute calls to customer campaigns accurately.

Very informative and useful!

What do you like best? Listening to calls to assist with better customer service. What do you dislike? Takes a while to siphon through the uses but once familiar, it’s worthwhile. Recommendations to others considering the product: It’s a very helpful resource. What problems are you solving with the product? What benefits have you realized? People not booking appointments. Benefits - tracking calls.

Call Tracking Metrics Provides Great Insight

What do you like best? I love the ability to record calls. It helps our clients spot areas where they need to train their team and helps us identify which online ads need to have the key words tweaked in order to get more qualified leads. What do you dislike? I'm not a huge fan of the automated "this call may be recorded" message. What problems are you solving with the product? What benefits have you realized? We are using the recorded calls to better train staff interacting with ...

Great platform that is both easy & extremely granular

What do you like best? In the world of call tracking platforms, we've worked with several of the major companies. Call Tracking Metrics is great because we've found it very easy to use, but also very granular in the data you can access. One of the main features we appreciate is the confidence score when using multiple marketing sources. This allows us to show our value to our clients (we're an agency). Ordering numbers, setting up call routing, and monitoring success are all quick ...

Takes the guesswork out of call attribution

What do you like best? We use Call Tracking Metrics on our website and for our clients. We create different numbers for each source (including offline sources) which allows us to attribute phone calls and messages to the advertising channel and in some cases, to the specific campaign. What do you dislike? It can be difficult to find the usage reports for each client and the set up for each client takes some time. What problems are you solving with the product? What benefits have you ...

Quick Loading. Zero Bloat. No Non-Sense System

What do you like best? I like how fast everything loads in CallTrackingMetrics compared to some of the bloated and slow loading call tracking systems. What do you dislike? I would like the ability to delete custom tags if I no longer need them. Perhaps this feature exists, but I have not found it. Recommendations to others considering the product: I would try it right away, the per minute rates are some of the best I have found and the transcript option, while there is definitely ...

Great Service for the price

What do you like best? I love that you can order as many numbers as you need. They also allow you to set up a fully customization of call center services. They are friendly and very eager to help you figure out how you need your system set up. If you cant figure something out their support team will walk through it with you! What do you dislike? At times there are few issues but the support team will help resolve the issues. Also they are NOT open weekends, so you better hope you dont ...