CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

Call tracking metrics is the best solution out there

What do you like best? -Their customer support is excellent and prices and tech work well also. The only reason why they don't get a 10 is that I think the UX needs some work, bit tricky to learn how to navigate the platform. What do you dislike? Needs some work on usability, not a deal breaker, but I have "got lost" in navigation several times.. What problems are you solving with the product? What benefits have you realized? Call tracking and recording for leads.

Great marketing tool; immature contact center product; poor support experience

What do you like best? The dynamic number insertion (DNI) feature and FormReactors are handy. I've yet to find another product with a DNI feature that was as easy to use. What do you dislike? The contact center side of the product is amateur, at best. If you're planning on integrating this product with your CRM, look elsewhere. Salesforce is the #1 CRM in the world and, yet, CTM's Salesforce Lightning integration is plagued with never-ending stream bugs that severely impact my ...

Call Tracking Made Simple

What do you like best? I can see where my calls are coming from and also the graphs/reporting is very clear. I can easily expand my phone numbers and also find new ways to attribute the inbound leads through various channels. The support has been really great and they continue to grow with teachings/webinars which I like. I also really like the dashboard and layouts. What do you dislike? The learning curve can be a little tedious. However, once you get the process down, you can ...

Improve Lead Quality & Reporting

What do you like best? Easily review calls from multiple sources. What do you dislike? Improve ability to import calls directly to third party platforms (Google Ads, Facebook, etc) What problems are you solving with the product? What benefits have you realized? I appreciate the ability to accurately report calls from multiple sources. The ability to closely monitor calls allows me to manage new leads effectively while quickly addressing any issues.

Easy to use and a lot of great functionality

What do you like best? Ease of use Text tracking capabilities Easy Integrations with Google Ads and Microsoft Ads What do you dislike? Nothing, everything has been great with CTM What problems are you solving with the product? What benefits have you realized? Conversion attribution data in Google Ads and Microsoft Ads

Totally satisfied

What do you like best? CTM has been flexible to our business needs and very productive for our clients. What do you dislike? From my own perspective, there is no limitation at this point. Recommendations to others considering the product: The CTM team has worked with us to help us meet the needs of our clients, so don't box yourself in. What problems are you solving with the product? What benefits have you realized? Not only are we able to scale to our clients' needs to ...

Great overall experience for VOIP services

What do you like best? The call recording and listen in feature What do you dislike? Adding physical soft phones inability to transfer across phones What problems are you solving with the product? What benefits have you realized? Employee training has been so fantastic with CTM (call tracking metric)

Very Pleased --been using for a few years and love it, you can chat any question and they answer!!

What do you like best? I like that the support people were patient in teaching me how to use it and I like that when I chat you actually answer. I also like that I can use it on the phone app, even though it can be glitchy it's awesome when it works. What do you dislike? The platform could be more user-friendly. There's features I never used because I never knew they existed until recently. Also, I wish spammers wouldn't call the tracking numbers so often. What problems are you ...

We love call tracking metrics.

What do you like best? Lots of functionality and great reporting. When you need help with technical things, they are the best support out there. What do you dislike? Visual aspects could be a little prettier What problems are you solving with the product? What benefits have you realized? We can attribute calls much better and have further visibility in all the marketing efforts.

Valuable info for businesses

What do you like best? Very helpful and knowledgeable support team. I have reached out many times with questions and ideas that we wanted to implement and the staff at CTM have always been very helpful. What do you dislike? Can't think of anything, a good experience overall! Recommendations to others considering the product: CTM has been very helpful for us and I would definitely recommend it to other companies. What problems are you solving with the product? What benefits ...