CallTrackingMetrics

Great Customer Support

What do you like best? I have been using Call Tracking Metrics for over 5 years with a multitude of clients. Their support and the functionality of their platform are top notch. Would highly recommend them. What do you dislike? Would like to be able to export and brand reports out of their platform and control which data I want to show a client. What problems are you solving with the product? What benefits have you realized? Tracking of marketing efforts. Greatly helps understand ...

Great System

What do you like best? I like it's API (Ability to connect to many systems). The UI is overall very friendly. Listening to calls is fantastic. Their ability to export is also amazing. I have to say they are overall way better than competitors on UI, price, and ease of use. I would highly recommend them if asked. What do you dislike? UI could use some improvement, but really not that bad. Recommendations to others considering the product: They are fantastic. We use them to ...

Best Tool I have ever used, with an Exceptional Customer Service

What do you like best? East to Navigate and reliable. Great tool for reporting. Always you guys work hard to update the service and make it more great. I appreciate the efforts of everyone at your work. From Development to Customer Support. Everyone is doing a great job. Every person on the Phone is amazing they do a great job. The best part is they are super knowledgable which makes us ask all the questions we have and rely more on your service. What do you dislike? So far ...

I'm really happy about this tool!

PROS & CONS What are the best aspects of this product? CallTrackingMetrics does more than just log calls--it also helps us drive sales and improve our campaigns based on the reports we've generated from it. It's easy to track our progress in specific campaigns, so we know which ones to fortify or to kill. What aspects are problematic or could work better? Right now we can't make changes to our data at the same time. We have to wait for other users to finish their changes before we can ...

Fully using call tracking!

PROS & CONS What are the best aspects of this product? Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in seeing stats and review calls. Linking such metrics with Google Analytics is fantastic. It can help us check the success of our calls within the dashboard. Fantastic customer service. What aspects are problematic or could work better? Nothing at the moment. I can't ...

The best I've encountered so far.

PROS & CONS What are the best aspects of this product? We've had plenty of experiences with tracking intelligence solutions, but CTM is the best we've encountered so far. I like how it does not bombard us with dozens of functionalities that we hardly have room for in our workflow. Rather, it provides us with the options of more add-ons, and we can simply add it to our dashboard as we like. It is this simplified process that has allowed us to efficiently manage our accounts. Not to ...

Helps us generate data.

PROS & CONS What are the best aspects of this product? We've tried a lot of call tracking solutions in the past, and CallTrackingMetrics is the one that has impressed us the most. It has tons of features in its toolbox--from call routing, monitoring, and reporting. We've been able to generate insights about our sales strategy from it, and eventually, drive sales based on these. What aspects are problematic or could work better? Everything works fine for me. The price isn't much of a ...

Tracking calls can only be made through this.

PROS & CONS What are the best aspects of this product? I've been using call tracking metrics to customers for serveral years now. It's a highly reliable approach in measuring ROI on leads for customers. What I favor most with CallTrackingMetrics is their support. Even if we're dealing with intricate programming, they're patient in ensuring the things that we do are correct. What aspects are problematic or could work better? Nothing negative to say. It's so simple to use. Affordable. ...

I would not choose any other company for call tracking.

What do you like best? Super user-friendly and support is awesome, they are fast and get on issues quickly. What do you dislike? There is nothing that i dislike about their service :) (Maybe phone number availability in CTM? But I have been successful in getting phone numbers 100% of the time.) What problems are you solving with the product? What benefits have you realized? Setting up a call center with CTM is the easiest thing in the world. I was able to understand the flow of ...

Great software for the price

What do you like best? The best tool to use when tracking marketing campaign efforts to discover which are generating leads and conversions from calls. The tool is user-friendly and knowledgebase materials are simple to follow, allowing for quick setup. Tech support is very knowledgeable and has helped us on several occasions. What do you dislike? Had some difficulting setting up reporting at first. But other than that, no dislikes. What problems are you solving with the product? ...