CallTrackingMetrics

I have been using this software since 2012

What do you like best? Prior to using CallTrackingMetrics I had used other systems and this one by far is the best one. Customer service is quick to fix any issues or help you figure out how to do something. You actually get to talk to a real person! Very intuitive software to use. What do you dislike? Every now and then after an update, there seems to be some settings that revert back to the initial settings. What problems are you solving with the product? What benefits have you ...

Best Call Tracking Software That We Have Found

What do you like best? We really enjoy how easy it is to use and how well it integrates with other platforms (Google Ads, Facebook Ads, Swydo, etc.) What do you dislike? I wish the routing system worked a little better within Call Tracking Metrics. We lead all of our agency calls to our personal phone numbers and we have trouble with these calls sometimes. We have been working with Call Tracking Metrics to resolve the issue but have not found a good solution yet. Recommendations ...

Best Call Management and Call Center Platform on the planet!

What do you like best? Flexiblity with CallTrackingMetrics.com is unsurpassed. We can track all of our media sources using dynamic numbers and UTM codes. Texting platform is great and there's a complete call center system built right in, and there is no per user charge (winning!!). You want to light up a virtual business? This is the platform. We have people all over the country using this system. I use CallTrackingMetrics.com for not only my clients, but all the companies I own. ...

The only tracking intelligence we need.

PROS & CONS What are the best aspects of this product? This is probably the only tracking intelligence company that has agreed to merge our two existing numbers into one line--so it makes sense that we'd go for this option. But other than this, we also love the simplicity of CTM's dashboard. It also provides us with enough caller information so that we can converse better with our clients on the phone. What aspects are problematic or could work better? I'd say that the only issue I have ...

I love the simplicity of Call Tracking Metrics

What do you like best? I like how I can get the call data back into Google Analytics and Google Ads for accurate call tracking. What do you dislike? It is sometimes hard to know if I'm doing something right when they launch a new feature. For example, the new direct integration with Google Ads. It was a simple set up, but the article that outlined how to set it up went through a lot of additional detail that I was unsure if I needed for my setup. I feel like a video walkthrough with ...

Best Call Tracker!

What do you like best? We use CTM to track all of our advertising efforts both digital and print. By doing this we can provide accurate data to our internal team and clients with confidence and insight! What do you dislike? The only issue I have found while using CTM is the ability to bring in the conversions into other platforms. What problems are you solving with the product? What benefits have you realized? We now have the capability to provide accurate ROI data to our clients ...

Really happy I discovered this.

PROS & CONS What are the best aspects of this product? I love how intuitive this program is. The interface is not complicated, unlike its competitors. I'm particularly happy about the availability of a CTM app though. This lets me work on my campaigns--tweak, launch, kill--even when I'm away from my work desk. It lets me respond to clients and call them from my phone too. What aspects are problematic or could work better? This is a solution that is pretty hard to break. You use it for ...

This deserves a 5-star rating!

PROS & CONS What are the best aspects of this product? This has introduced us to a slew of call services--ones that we initially didn't think we needed! Naturally, we had a hard time getting everyone on board, but I would like to take this time to give a shoutout to their incredibly helpful CS team. What aspects are problematic or could work better? The features are a little difficult to understand and use at first, but we were able to get ample support from their agents. What specific ...

CS is a little hard to contact, but the product works fine.

PROS & CONS What are the best aspects of this product? We've been testing out several intelligence tracking solutions, and so far, CTM works best for us. We haven't had any problem onboarding our employees into its system. The environment is very straightforward and easy to teach and learn too. It also works seamlessly with Google's Tagging Manager, making it easy for us to implement DNI programming. What aspects are problematic or could work better? It's a little difficult to get in ...

Great CS team!

PROS & CONS What are the best aspects of this product? First of all, I think it's great that there are no limitations as to the numbers we can upload on CTM. The customer support team are always happy to help too. We had some issues at the beginning while setting this solution up, and they had been very helpful to us. What aspects are problematic or could work better? I haven't come across any major issues that the CTM team have not been able to help me with. However, they do take ...