CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

It's very intuitive.

PROS & CONS What are the best aspects of this product? I love how easy to use this program is. We didn't have any problem teaching our new workflow with CMT to our agents. Kudos to the team for helping us out during the transition too! What aspects are problematic or could work better? The call logs don't seem to recognize our headquarter's timezone. Instead, it logs the timezone of our clients' area. What specific problems in your company were solved by this product? We used to just ...

Great CS team!

PROS & CONS What are the best aspects of this product? First of all, I think it's great that there are no limitations as to the numbers we can upload on CTM. The customer support team are always happy to help too. We had some issues at the beginning while setting this solution up, and they had been very helpful to us. What aspects are problematic or could work better? I haven't come across any major issues that the CTM team have not been able to help me with. However, they do take ...

The best I've encountered so far.

PROS & CONS What are the best aspects of this product? We've had plenty of experiences with tracking intelligence solutions, but CTM is the best we've encountered so far. I like how it does not bombard us with dozens of functionalities that we hardly have room for in our workflow. Rather, it provides us with the options of more add-ons, and we can simply add it to our dashboard as we like. It is this simplified process that has allowed us to efficiently manage our accounts. Not to ...

CS is a little hard to contact, but the product works fine.

PROS & CONS What are the best aspects of this product? We've been testing out several intelligence tracking solutions, and so far, CTM works best for us. We haven't had any problem onboarding our employees into its system. The environment is very straightforward and easy to teach and learn too. It also works seamlessly with Google's Tagging Manager, making it easy for us to implement DNI programming. What aspects are problematic or could work better? It's a little difficult to get in ...

Helps us generate data.

PROS & CONS What are the best aspects of this product? We've tried a lot of call tracking solutions in the past, and CallTrackingMetrics is the one that has impressed us the most. It has tons of features in its toolbox--from call routing, monitoring, and reporting. We've been able to generate insights about our sales strategy from it, and eventually, drive sales based on these. What aspects are problematic or could work better? Everything works fine for me. The price isn't much of a ...

I'm really happy about this tool!

PROS & CONS What are the best aspects of this product? CallTrackingMetrics does more than just log calls--it also helps us drive sales and improve our campaigns based on the reports we've generated from it. It's easy to track our progress in specific campaigns, so we know which ones to fortify or to kill. What aspects are problematic or could work better? Right now we can't make changes to our data at the same time. We have to wait for other users to finish their changes before we can ...

Very Satisfied User

What do you like best? The ease of navigating the interface makes using CallTracking very easy. As an agency we have multiple sub accounts and reporting and presenting data from the account is very eay What do you dislike? We use Google Adwords integration and the numbers are often disallowed in the Call Extensions - presumable as Google want you to use their own numbers. Recommendations to others considering the product: I would wholly recommend CTM to any potential user - ...

Incredible Customer Service

What do you like best? The support staff at Call Tracking Metrics are fast and resourceful. Anytime we have a question as far as if our calls are coming through correctly (which they always are) the team verifies for me everything is working properly. If I am unsure how to use the system they walk me through step by step. What do you dislike? It's a very in-depth system but that is what you need if you are trying to do what we are. What problems are you solving with the product? ...

Easy To Use

What do you like best? How intuitive the system is to use. The filtering make sit very easy to quickly review calls What do you dislike? Labeling the calls and providing feedback on each one could be streamlined a bit. Recommendations to others considering the product: Just start using it, you'll see how easy it is. What problems are you solving with the product? What benefits have you realized? We are showing value for customers and realized how easy it is to use the ...

Powerful and flexible

What do you like best? As we are a european agency, CTM's features to manage sub-clients and the availability of numbers in a huge amount of countries is invaluable for us. What do you dislike? It can be a bit convoluted to match sources and phone numbers when you need to add lots of them at the same time; reporting could be streamlined a bit to make it simpler to show totals for a certain source in a given time period. Recommendations to others considering the product: ...