CallTrackingMetrics

Love Call Metrics!

What do you like best? Very easy to look back at calls and love using the text option for our clients. What do you dislike? So far there's nothing I dislike. I love everything about it. What problems are you solving with the product? What benefits have you realized? Being able to look back and listen to the voicemails or previously calls we had with our clients.

I love the simplicity of Call Tracking Metrics

What do you like best? I like how I can get the call data back into Google Analytics and Google Ads for accurate call tracking. What do you dislike? It is sometimes hard to know if I'm doing something right when they launch a new feature. For example, the new direct integration with Google Ads. It was a simple set up, but the article that outlined how to set it up went through a lot of additional detail that I was unsure if I needed for my setup. I feel like a video walkthrough with ...

Helps us drive value to our services.

PROS & CONS What are the best aspects of this product? Not only has CallTrackingMetrics improved our work process, but its benefits have trickled down to our clients too. We're now managing their accounts and campaigns more accurately, and we have the reports generated from CTM to show for it. What aspects are problematic or could work better? I wish CTM would allow us to move all of our clients' accounts into one central account. This way, we can have a centralized way of managing them ...

Reliable & Easy To Use

What do you like best? How easy it is to purchase, setup & route tracking lines. What do you dislike? No dislikes that I can think of. I suppose it's always possible to improve on ways to manage number in bulk, but I wouldn't say there's anything I "dislike". What problems are you solving with the product? What benefits have you realized? Customer acquisition data. For the first time ever we can easily tell how new & current customers interact with our business.

Excellent System

What do you like best? We use this to monitor our employees returning phone calls, train/retrain employees, and monitoring new and repeat callers. This has been an amazing help for a new practice and will help any pracice. What do you dislike? There is nothing to dislike about this system. It is great! What problems are you solving with the product? What benefits have you realized? Employees not answering phones and not returning phone calls. Wrong information being disseminated ...

Great team to work with

What do you like best? The team at CTM is very responsive and always willing and able to troubleshoot any issues that arrise. The platform is so vast you can really do anything with it. What do you dislike? The platform is so vast you can do a lot in it. Sometimes it needs a little more simplicity. Recommendations to others considering the product: To create a proper plan for implantation. What problems are you solving with the product? What benefits have you realized? ...

The routing feature is brilliant!

PROS & CONS What are the best aspects of this product? One of the best things about CTM is that it allows us to set routing rules. We've been able to segregate lead calls based on several factors, and this system has helped us match our agents with the right tier of potential customers. What aspects are problematic or could work better? It doesn't integrate well with some third-party solutions that we are currently eyeing to add to our work process. What specific problems in your ...

I love this call tracking platform!

What do you like best? I find it easy to set up, monitor and change numbers and settings. What do you dislike? Call tracking metrics does change things up and that is good and also frustrating at times Recommendations to others considering the product: If you need a powerful call tracking system, scalable from a single use to an entire agency of call center support, this is the scalable flexible best choice, imho. Also, the customer support is great and fast at getting the ...

Helps us drive sales and value to our customers.

PROS & CONS What are the best aspects of this product? First of all, I think that this is a reasonably-priced yet robust tool. Their CS team is top-notch. This also integrates seamlessly with Hubspot, a platform that we heavily use in the office. What aspects are problematic or could work better? We have to pay a premium price for the Hubspot integration add-on. What specific problems in your company were solved by this product? This helps us drive more relevant content to our ...

Easy to Use and set up

What do you like best? The call tracking service was very easy to use and setup. This is the first service I have personally used like this, and I thought it would be more complicated to get set up and use, but it is not. I would recommend this service for anyone who needs any type of call tracking for advertising, etc. What do you dislike? I would like it to be easier to find where I record my message that is said to the customers when they call in on my tracking line. It seems like I ...