CallTrackingMetrics

All Your call tracking needs in one place.

What do you like best? I love the call recording platform where you are able to see the recording for all the users and you also have the option to shadow calls. This is very good when you want to audit certain calls. Also, I like the options to create different profiles by clients. It gives a sense of organization. What do you dislike? Some times, we used to have issues when used together with Google Meets as we needed to share the screen in some sessions. it would give us a lot of ...

The software has literally saved us hundred of thousands of dollars being able to prove our results

What do you like best? The depth of data, customer service, support and ease of use What do you dislike? Honestly we have either used or evaluated ever call tracking service out there over and Calltracking metrics is the best...nothing to dislike Recommendations to others considering the product: You can save yourself a lot of time I simply just using call tracking metrics and not going through the tedious is a valuations of other software that we went through What problems ...

Great Call Tracking Software and Less Expensive Than Others

What do you like best? Easy to add numbers, link to Google Analytics and review call reports. What do you dislike? It could be a little easier to add users within different accounts for agencies. What problems are you solving with the product? What benefits have you realized? Showing results of marketing efforts.

Excellent Business Tool!

What do you like best? Ability to track and tag calls. Also to make sure that calls are being returned. What do you dislike? Nothing. Recommendations to others considering the product: Integrate with PMs What problems are you solving with the product? What benefits have you realized? Not returning calls by staff.

Indespensible

What do you like best? Call tracking metrics has created a seamless call tracking experience. I can't imagine running an ads campaign without it. What do you dislike? I don't really have anything that I dislike about Call Tracking Metrics. What problems are you solving with the product? What benefits have you realized? We're able to hear call recordings that help us train customer service reps and identify lead quality. We're also able to tie back the value of our ad campaigns ...

Call tracking matrics review

What do you like best? Fair pricing and always reliable, was able to reach customer service easily too What do you dislike? nothing yet. So far everything is as it should be Recommendations to others considering the product: I don't think I would be the best one to answer this. I only use your services for call forwarding and a toll free number. What problems are you solving with the product? What benefits have you realized? virtual phone line that is forwarded to a cell phone

Excellent for tracking ROI

What do you like best? We used call tracking metrics to better monitor call conversions for ad campaigns. Combined with automated CPA bidding costs were reduced by 30% and conversions were up 50% over 12 months. What do you dislike? It can be difficult to get a toll free number form the UK What problems are you solving with the product? What benefits have you realized? Reporting effectively on ROI

Customer Service Calls

What do you like best? I love being able to track where the calls come from for marketing purposes! It is so helpful! What do you dislike? Just having to keep up with so many different numbers - It can be confusing. Recommendations to others considering the product: It is amazing for business purposes. We love it. What problems are you solving with the product? What benefits have you realized? Listening to the calls is so helpful! We are able to correct our employees if ...

Best Call Tracking Solution for Marketing Agencies

What do you like best? We needed a solution that worked well for our clients with a single login. The agency management features are great. What do you dislike? To cancel a client account we have to cancel it in Stripe. They should work an API with Stripe integration to cancel an account. What problems are you solving with the product? What benefits have you realized? We can track calls and text messages for our clients to prove marketing initiatives. The single login is great ...

It is a very complete tool. Measure everything!

What do you like best? that I can measure the calls generated through Facebook and Google campaigns. What do you dislike? that lately I have not been able to buy some virtual numbers What problems are you solving with the product? What benefits have you realized? I have managed to accurately measure the calls that come through digital campaigns. The tool is very friendly and complete.