CallTrackingMetrics

Call Tracking keeps it simple

What do you like best? Simple easy to use web interface, and wonderful tech support What do you dislike? I wish there was a little more customization, but if you’re creative it’s not a problem. What problems are you solving with the product? What benefits have you realized? Managing calls and routing to agents. Ability to create several call trees and even branch to other call centers.

Improve Lead Quality & Reporting

What do you like best? Easily review calls from multiple sources. What do you dislike? Improve ability to import calls directly to third party platforms (Google Ads, Facebook, etc) What problems are you solving with the product? What benefits have you realized? I appreciate the ability to accurately report calls from multiple sources. The ability to closely monitor calls allows me to manage new leads effectively while quickly addressing any issues.

Call Tracking Metrics - Excellent Reporting / Connects to Google PPC / Easy for the entire team

What do you like best? Call tracking metrics allows our entire team to use the recorded calls for training purposes as well as to track potential leads that may have been missed. The system itself was easy to set up and has been flawless. No missed, dropped or disappearing calls. Links to Google PPC so we can see exactly which ads are driving calls. What do you dislike? Would like to be able to set reminders for call backs right in the system. Recommendations to others ...

Love call tracking!

What do you like best? how i get notifications whenever i get a call and i can listen to a recording of the call as well What do you dislike? nothing. I think it's a great product and love using it What problems are you solving with the product? What benefits have you realized? being able to go back and listen in on calls

Easy to use and a lot of great functionality

What do you like best? Ease of use Text tracking capabilities Easy Integrations with Google Ads and Microsoft Ads What do you dislike? Nothing, everything has been great with CTM What problems are you solving with the product? What benefits have you realized? Conversion attribution data in Google Ads and Microsoft Ads

Totally satisfied

What do you like best? CTM has been flexible to our business needs and very productive for our clients. What do you dislike? From my own perspective, there is no limitation at this point. Recommendations to others considering the product: The CTM team has worked with us to help us meet the needs of our clients, so don't box yourself in. What problems are you solving with the product? What benefits have you realized? Not only are we able to scale to our clients' needs to ...

Valuable info for businesses

What do you like best? Very helpful and knowledgeable support team. I have reached out many times with questions and ideas that we wanted to implement and the staff at CTM have always been very helpful. What do you dislike? Can't think of anything, a good experience overall! Recommendations to others considering the product: CTM has been very helpful for us and I would definitely recommend it to other companies. What problems are you solving with the product? What benefits ...

Amazing Call Tracking Platform

What do you like best? Its easy to use, very intuitive. Has great functionality. Not only tracks calls, but it gives detailed insight into the caller, campaign and performance if you use as a Call center option. What do you dislike? The same with most platforms, little visibility into Call Only ads What problems are you solving with the product? What benefits have you realized? Call insights for optimizing Google campaigns. It works great. The integration is easy, fast and ...

Comprehensive Call Tracking System

What do you like best? This program provides great reporting for all digital marketing. There is preset sourcing options or you can create your own. With Google Analytics linked to Call Tracking Metrics the reports are excellent. What do you dislike? There is no mobile app which is surprising. This means you have to log into a website. Recommendations to others considering the product: This program is more expensive than Callrail but well worth it. What problems are you ...

Should have left this review 5 years ago

What do you like best? Originally I was using CTM for tracking leads generated from websites and ads, as my company has grown CTM has had many features that have allowed us to scale flawlessly and affordably. Of the many features I love, the ability to have Call Center agents has to be at the top of the list. After that, the reporting features are amazing and we are able to offer this as a value-add for monthly reporting to our clients. Their customer service is amazing, I'd like to ...