CallTrackingMetrics

Helps us generate data.

PROS & CONS What are the best aspects of this product? We've tried a lot of call tracking solutions in the past, and CallTrackingMetrics is the one that has impressed us the most. It has tons of features in its toolbox--from call routing, monitoring, and reporting. We've been able to generate insights about our sales strategy from it, and eventually, drive sales based on these. What aspects are problematic or could work better? Everything works fine for me. The price isn't much of a ...

I'm really happy about this tool!

PROS & CONS What are the best aspects of this product? CallTrackingMetrics does more than just log calls--it also helps us drive sales and improve our campaigns based on the reports we've generated from it. It's easy to track our progress in specific campaigns, so we know which ones to fortify or to kill. What aspects are problematic or could work better? Right now we can't make changes to our data at the same time. We have to wait for other users to finish their changes before we can ...

Incredible Customer Service

What do you like best? The support staff at Call Tracking Metrics are fast and resourceful. Anytime we have a question as far as if our calls are coming through correctly (which they always are) the team verifies for me everything is working properly. If I am unsure how to use the system they walk me through step by step. What do you dislike? It's a very in-depth system but that is what you need if you are trying to do what we are. What problems are you solving with the product? ...

Very Satisfied User

What do you like best? The ease of navigating the interface makes using CallTracking very easy. As an agency we have multiple sub accounts and reporting and presenting data from the account is very eay What do you dislike? We use Google Adwords integration and the numbers are often disallowed in the Call Extensions - presumable as Google want you to use their own numbers. Recommendations to others considering the product: I would wholly recommend CTM to any potential user - ...

Call Tracking Made Simple

What do you like best? I can see where my calls are coming from and also the graphs/reporting is very clear. I can easily expand my phone numbers and also find new ways to attribute the inbound leads through various channels. The support has been really great and they continue to grow with teachings/webinars which I like. I also really like the dashboard and layouts. What do you dislike? The learning curve can be a little tedious. However, once you get the process down, you can ...

Very Pleased --been using for a few years and love it, you can chat any question and they answer!!

What do you like best? I like that the support people were patient in teaching me how to use it and I like that when I chat you actually answer. I also like that I can use it on the phone app, even though it can be glitchy it's awesome when it works. What do you dislike? The platform could be more user-friendly. There's features I never used because I never knew they existed until recently. Also, I wish spammers wouldn't call the tracking numbers so often. What problems are you ...

We love call tracking metrics.

What do you like best? Lots of functionality and great reporting. When you need help with technical things, they are the best support out there. What do you dislike? Visual aspects could be a little prettier What problems are you solving with the product? What benefits have you realized? We can attribute calls much better and have further visibility in all the marketing efforts.

Highly Recommend. Great Product, and Great Support!

What do you like best? Ease of implementation - one snippet and you're all set. Pricing is very reasonable too. What do you dislike? Navigating the admin panel used to be more difficult. They are making upgrades which have helped. What problems are you solving with the product? What benefits have you realized? I'm now able to prove ROI on multiple marketing efforts - PPC, organic and social media all drive conversions. PLUS we can gain valuable insights into customer pains ...

Understand where your clients are coming from

What do you like best? Customer service is very helpful and available. Anytime I have needed help setting up tracking or new phone numbers or are having a problem they are available to help. What do you dislike? Sometimes I have a hard time understanding the tracking. But that is not only with this product. Recommendations to others considering the product: For an economical way to track calls with lots of depth in the analytics I choose CallTrackingMetrics. What problems ...

I love it- much more than CallRail honestly

What do you like best? So much flexibility, love the alerts and multiple numbers/sources. I recommend to everyone! I prefer it much more to CallRail, which I used briefly at another agency What do you dislike? Can be expensive for a small business but very good for agency managing What problems are you solving with the product? What benefits have you realized? We would be flying blind without it! Clients love the Dashboard and ability to record/track/rate calls