CallTrackingMetrics Reviews in May 2025: User Ratings, Pros & Cons

Easy to use & customize.

What do you like best? How easy it is to set up and customize online. Having the app means I always have access to make changes from anywhere. They continue to add features and are actively working to improve their service. What do you dislike? I wish there was an option for customizing bulk messages to be able to include the persons name or other identifying information. What problems are you solving with the product? What benefits have you realized? It makes it easier for users ...

Elder Home Care

What do you like best? Tracking calls for our users that would call us What do you dislike? somewhat costly - we thought the fee was not worth it Recommendations to others considering the product: cheaper, easier to decipher What problems are you solving with the product? What benefits have you realized? hard to decipher reports

Very informative and useful!

What do you like best? Listening to calls to assist with better customer service. What do you dislike? Takes a while to siphon through the uses but once familiar, it’s worthwhile. Recommendations to others considering the product: It’s a very helpful resource. What problems are you solving with the product? What benefits have you realized? People not booking appointments. Benefits - tracking calls.

Quality software. Great value. Many integrations. Good support.

What do you like best? Love the price points of the software. The support is excellent. The Hubspot integration is a must-have for us. Other integrations make life easier. What do you dislike? I wish Hubspot integration cost less. For smaller clients. It is an issue. What problems are you solving with the product? What benefits have you realized? Can attribute calls to customer campaigns accurately.

A complete call center solution without the fuss

What do you like best? I found the client tagging feature really handy, in the sense that you can score and assign a dollar value to your customers so that you can know the customers who are really push your sales. This goes a long way when you want to measure the success of your campaigns by conversion value. What do you dislike? I really didn't like the fact that there's no support for Kenyan mobile(cell) phone numbers, because the landline numbers on offer are abit too pricy and ...

Quick Loading. Zero Bloat. No Non-Sense System

What do you like best? I like how fast everything loads in CallTrackingMetrics compared to some of the bloated and slow loading call tracking systems. What do you dislike? I would like the ability to delete custom tags if I no longer need them. Perhaps this feature exists, but I have not found it. Recommendations to others considering the product: I would try it right away, the per minute rates are some of the best I have found and the transcript option, while there is definitely ...

CallTrackingMetrics makes multi-channel marketing and tracking ROI easier

What do you like best? I like how there's one platform which manages the whole phone call process. Buying, setting and reporting phone numbers What do you dislike? I feel like it could be easier to import numbers we already have without having to port the number. Let us track numbers we bought before CTM What problems are you solving with the product? What benefits have you realized? We spend a lot of money on digital advertising and people who call in wouldn't be able to tell us ...

I switched to CallTracking a year and offers everything we need for business!

What do you like best? This is a very easy to use call tracking company/ What do you dislike? I have not found any components that have disappointed me, yet. What problems are you solving with the product? What benefits have you realized? Email Alters for my clients and the zip code routing. Many of my marketing programs are done by geo-routing and the zip code sorting feature saves me money vs. other carriers

Very Solid Call Tracking Platform for the Cost

What do you like best? The ease of setup and reporting is very easy and intuitive. The onboarding/sales team is very helpful. What do you dislike? At its basic level it's a good platform, however the more complex you want to get, the more complex the tool gets. Recommendations to others considering the product: Keep on truckin! Thanks for all that you do for us and other small businesses. What problems are you solving with the product? What benefits have you realized? We are ...

Great platform that is both easy & extremely granular

What do you like best? In the world of call tracking platforms, we've worked with several of the major companies. Call Tracking Metrics is great because we've found it very easy to use, but also very granular in the data you can access. One of the main features we appreciate is the confidence score when using multiple marketing sources. This allows us to show our value to our clients (we're an agency). Ordering numbers, setting up call routing, and monitoring success are all quick ...