CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

CS is a little hard to contact, but the product works fine.

PROS & CONS What are the best aspects of this product? We've been testing out several intelligence tracking solutions, and so far, CTM works best for us. We haven't had any problem onboarding our employees into its system. The environment is very straightforward and easy to teach and learn too. It also works seamlessly with Google's Tagging Manager, making it easy for us to implement DNI programming. What aspects are problematic or could work better? It's a little difficult to get in ...

Great CS team!

PROS & CONS What are the best aspects of this product? First of all, I think it's great that there are no limitations as to the numbers we can upload on CTM. The customer support team are always happy to help too. We had some issues at the beginning while setting this solution up, and they had been very helpful to us. What aspects are problematic or could work better? I haven't come across any major issues that the CTM team have not been able to help me with. However, they do take ...

Great Customer Support

What do you like best? I have been using Call Tracking Metrics for over 5 years with a multitude of clients. Their support and the functionality of their platform are top notch. Would highly recommend them. What do you dislike? Would like to be able to export and brand reports out of their platform and control which data I want to show a client. What problems are you solving with the product? What benefits have you realized? Tracking of marketing efforts. Greatly helps understand ...

Great System

What do you like best? I like it's API (Ability to connect to many systems). The UI is overall very friendly. Listening to calls is fantastic. Their ability to export is also amazing. I have to say they are overall way better than competitors on UI, price, and ease of use. I would highly recommend them if asked. What do you dislike? UI could use some improvement, but really not that bad. Recommendations to others considering the product: They are fantastic. We use them to ...

Best Tool I have ever used, with an Exceptional Customer Service

What do you like best? East to Navigate and reliable. Great tool for reporting. Always you guys work hard to update the service and make it more great. I appreciate the efforts of everyone at your work. From Development to Customer Support. Everyone is doing a great job. Every person on the Phone is amazing they do a great job. The best part is they are super knowledgable which makes us ask all the questions we have and rely more on your service. What do you dislike? So far ...

CTM Helps Me Easily Track Call Data

What do you like best? The account dashboards are very helpful within CTM. They allow me to gather useful information, like what keyword drove a call, with easy to read reports. What do you dislike? I dislike how hard it is to actually set up the call tracking. CTM does not have a user-friendly dashboard. Recommendations to others considering the product: Make sure to ask a representative for help with the call tracking set up. What problems are you solving with the product? ...

I'm really happy about this tool!

PROS & CONS What are the best aspects of this product? CallTrackingMetrics does more than just log calls--it also helps us drive sales and improve our campaigns based on the reports we've generated from it. It's easy to track our progress in specific campaigns, so we know which ones to fortify or to kill. What aspects are problematic or could work better? Right now we can't make changes to our data at the same time. We have to wait for other users to finish their changes before we can ...

Fully using call tracking!

PROS & CONS What are the best aspects of this product? Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in seeing stats and review calls. Linking such metrics with Google Analytics is fantastic. It can help us check the success of our calls within the dashboard. Fantastic customer service. What aspects are problematic or could work better? Nothing at the moment. I can't ...

Good software for tracking calls.

What do you like best? Its nice that you can see the duration of the call before you listen. Being able to score the calls is helpful so we can see in an instant what the call was about. The quality of the audio is usually pretty good. What do you dislike? I don't like that you can't fast forward through the call very easily. There are times when the session data doesn't load so we can't see if the call came from an ad or not. Recommendations to others considering the product: ...

CTM is a comprehensive, very effective way to monitor calls from digital advertising.

What do you like best? As a digital marketer, I can use call tracking metrics to determine what keywords are driving calls. I can also listen to a recording of the call to determine quality, and even attach a monetary value. What do you dislike? Call Tracking Metrics, at times, does not record the audio of a call. What problems are you solving with the product? What benefits have you realized? I'm giving my clients a platform to capture leads.