CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

Best Call Tracking Software That We Have Found

What do you like best? We really enjoy how easy it is to use and how well it integrates with other platforms (Google Ads, Facebook Ads, Swydo, etc.) What do you dislike? I wish the routing system worked a little better within Call Tracking Metrics. We lead all of our agency calls to our personal phone numbers and we have trouble with these calls sometimes. We have been working with Call Tracking Metrics to resolve the issue but have not found a good solution yet. Recommendations ...

Best Call Management and Call Center Platform on the planet!

What do you like best? Flexiblity with CallTrackingMetrics.com is unsurpassed. We can track all of our media sources using dynamic numbers and UTM codes. Texting platform is great and there's a complete call center system built right in, and there is no per user charge (winning!!). You want to light up a virtual business? This is the platform. We have people all over the country using this system. I use CallTrackingMetrics.com for not only my clients, but all the companies I own. ...

Helps us drive sales and value to our customers.

PROS & CONS What are the best aspects of this product? First of all, I think that this is a reasonably-priced yet robust tool. Their CS team is top-notch. This also integrates seamlessly with Hubspot, a platform that we heavily use in the office. What aspects are problematic or could work better? We have to pay a premium price for the Hubspot integration add-on. What specific problems in your company were solved by this product? This helps us drive more relevant content to our ...

Easy to Use and set up

What do you like best? The call tracking service was very easy to use and setup. This is the first service I have personally used like this, and I thought it would be more complicated to get set up and use, but it is not. I would recommend this service for anyone who needs any type of call tracking for advertising, etc. What do you dislike? I would like it to be easier to find where I record my message that is said to the customers when they call in on my tracking line. It seems like I ...

I have been using this software since 2012

What do you like best? Prior to using CallTrackingMetrics I had used other systems and this one by far is the best one. Customer service is quick to fix any issues or help you figure out how to do something. You actually get to talk to a real person! Very intuitive software to use. What do you dislike? Every now and then after an update, there seems to be some settings that revert back to the initial settings. What problems are you solving with the product? What benefits have you ...

The only tracking intelligence we need.

PROS & CONS What are the best aspects of this product? This is probably the only tracking intelligence company that has agreed to merge our two existing numbers into one line--so it makes sense that we'd go for this option. But other than this, we also love the simplicity of CTM's dashboard. It also provides us with enough caller information so that we can converse better with our clients on the phone. What aspects are problematic or could work better? I'd say that the only issue I have ...

Excellent tool for tracking the source of phone calls

What do you like best? We have multiple phone numbers which show dynamically on our website depending on the source of entry to the site. The majority of our sales come through phone calls and live chat so the checkout process is not always completed on the site and therefore is not recorded in Google Analytics. CTM has an easy way to add values for these orders and sends the info over to GA. This is a great way to keep track of which of our campaigns are working. It is the best solution ...

I love the simplicity of Call Tracking Metrics

What do you like best? I like how I can get the call data back into Google Analytics and Google Ads for accurate call tracking. What do you dislike? It is sometimes hard to know if I'm doing something right when they launch a new feature. For example, the new direct integration with Google Ads. It was a simple set up, but the article that outlined how to set it up went through a lot of additional detail that I was unsure if I needed for my setup. I feel like a video walkthrough with ...

Effective Call Tracking - Metrics with MEANING

What do you like best? "it just works" is already taken as a slogan, but Call Tracking Metrics does just that - it is incredibly easy to deploy, set up different numbers, verify, integrate with Google Analytics. and Google Ads. What do you dislike? This isn't necessarily a fault of Call Tracking Metrics, but it is important to be sure you have the proper number of tracking numbers for the amount of visitors your website gets - attribution can become difficult if there's too many ...

Great tracking

What do you like best? Great dashboard for Tracking all data graphs are great also. The data from origin of call What do you dislike? The buttons to listen audio are quirky especially on mobile What problems are you solving with the product? What benefits have you realized? We listen to customer service helps as a learning tool