CallTrackingMetrics Reviews in December 2024: User Ratings, Pros & Cons

Great platform, great experience.

What do you like best? Easy to integrate with analytics and after getting used to the UI/UX was able to get tracking numbers for marketing campaigns, both digital and print, up quickly. Call source presets. Great call dashboard that's powerful and easy for the sales team to use. What do you dislike? Some settings were hard to find initially. Configuring lead sources was a bit cumbersome at first, but learning by working through the admin paid off. Didn't affect my overall opinion of CTM. ...

I have used many call tracking systems

What do you like best? CTM is very user friendly, from an APP and from a computer. It makes call tracking on the go very easy. What do you dislike? So far there is nothing I do not like....I have been a customer for over a year. What problems are you solving with the product? What benefits have you realized? I am currently porting all of my business numbers to CTM. The porting department has been very helpful and patient with the process, and has helped me every step of the way. Having a ...

The Best Call Tracking Platform

What do you like best? I love everything about CTM. We have tested all of the major players for call tracking and CTM has great features and flexibility. It's easy to use and it integrates with everything! What do you dislike? There really isn't anything that I dislike about CTM. The only minor inconvenience is that sometimes they don't have local tracking numbers available in certain area codes. Recommendations to others considering the product: It's the best call tracking platform. I ...

Solid performance and good value

What do you like best? They just simply work. They do what they say they will, and they are very reliable about doing it. What do you dislike? The UI is a little complicated at first. That is at least partly due to the breadth of features that they offer, though. What problems are you solving with the product? What benefits have you realized? It works well "at scale" to help us track and understand calls to our clients so that we can demonstrate the ways and volumes with which we are ...

Amazing Product

What do you like best? I love the granularity - from setting up landing pages with separate tracking numbers, to tracking call activity / length / destination. The emails are easy to follow and helpful for myself and my team. What do you dislike? I don't have a lot that hasn't worked. Bit of upfront work to set up properly. Costs money which I guess is a thing that I dislike but also see the value. What problems are you solving with the product? What benefits have you realized? ...

Perfect for Marketing Attribution

What do you like best? CallTracking Metrics is always evolving to provide new functionality to meet my needs. What do you dislike? CallTrackingMetrics sometimes will send out messages about new features that aren’t ready yet. What problems are you solving with the product? What benefits have you realized? CallTrackingMetrics replaced google voice for me, and provided so much more. I use them as my phone line for my business and also to better use my marketing budget by focusing on ...

Great platform, great experience.

What do you like best? Easy to integrate with analytics and after getting used to the UI/UX was able to get tracking numbers for marketing campaigns, both digital and print, up quickly. Call source presets. Great call dashboard that's powerful and easy for the sales team to use. What do you dislike? Some settings were hard to find initially. Configuring lead sources was a bit cumbersome at first, but learning by working through the admin paid off. Didn't affect my overall opinion of ...

Amazing Analytics, Best Customer Support

What do you like best? Their call tracking is really comprehensive tool, very in-depth with virtually limitless functionality. Every-time I get on the tool I learn that it does something that I didn't realize. What do you dislike? I wish that I could access a dedicated resource, someone that could work hand in hand with my developers and marketing directors to get call tracking set up on our sites, email campaigns, ect. Someone who would sort of serve as our dedicated account manager ...

I have used many call tracking systems

What do you like best? CTM is very user friendly, from an APP and from a computer. It makes call tracking on the go very easy. What do you dislike? So far there is nothing I do not like....I have been a customer for over a year. What problems are you solving with the product? What benefits have you realized? I am currently porting all of my business numbers to CTM. The porting department has been very helpful and patient with the process, and has helped me every step of the way. ...

Very satisfied

What do you like best? Easily track calls from all web sources, trigger text messages, reporting. What do you dislike? Not too much, it does all that I need. The biggest issue is the number of calls that come in that are wrong numbers. By purchasing toll-free numbers for tracking purposes, I suppose there is no way to stop people from calling if the previous owner of the number put that number on a piece of printed marketing collateral, but we do get quite a bit of calls from people ...