CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

Great Value for Call Tracking Services

What do you like best? The user interface is very intuitive. The support area is easy to understand when trying to setup integrations. The support staff is undefeated in fixing any problems. They're the best. What do you dislike? The Agency Call Log does not allow you to set an Agency time zone, so all the logged times shown on that screen appear to be wrong. They show correctly when accessing each sub-account individually though. Recommendations to others considering the product: ...

Call Tracking Tracking Metrics Is Good

What do you like best? I like how many numbers are generally available and some of the information that CallTrackingMetrics provides in connection with calls. I like how you can directly integrate with Google Ads for call conversion tracking. What do you dislike? CallTrackingMetrics doesn't have the audio recording for calls sometimes. They generally have a lot of availability for numbers, but they could improve even more, like having numbers for one or more countries in the Middle ...

Great customer support and overall a great service.

What do you like best? Great customer service and very patient. What do you dislike? Sometimes they can not provide a solution to a very customized specific need. What problems are you solving with the product? What benefits have you realized? They are providing over 50 call tracking telephone numbers.

Helps us drive value to our services.

PROS & CONS What are the best aspects of this product? Not only has CallTrackingMetrics improved our work process, but its benefits have trickled down to our clients too. We're now managing their accounts and campaigns more accurately, and we have the reports generated from CTM to show for it. What aspects are problematic or could work better? I wish CTM would allow us to move all of our clients' accounts into one central account. This way, we can have a centralized way of managing them ...

Reliable & Easy To Use

What do you like best? How easy it is to purchase, setup & route tracking lines. What do you dislike? No dislikes that I can think of. I suppose it's always possible to improve on ways to manage number in bulk, but I wouldn't say there's anything I "dislike". What problems are you solving with the product? What benefits have you realized? Customer acquisition data. For the first time ever we can easily tell how new & current customers interact with our business.

Excellent System

What do you like best? We use this to monitor our employees returning phone calls, train/retrain employees, and monitoring new and repeat callers. This has been an amazing help for a new practice and will help any pracice. What do you dislike? There is nothing to dislike about this system. It is great! What problems are you solving with the product? What benefits have you realized? Employees not answering phones and not returning phone calls. Wrong information being disseminated ...

Great team to work with

What do you like best? The team at CTM is very responsive and always willing and able to troubleshoot any issues that arrise. The platform is so vast you can really do anything with it. What do you dislike? The platform is so vast you can do a lot in it. Sometimes it needs a little more simplicity. Recommendations to others considering the product: To create a proper plan for implantation. What problems are you solving with the product? What benefits have you realized? ...

The routing feature is brilliant!

PROS & CONS What are the best aspects of this product? One of the best things about CTM is that it allows us to set routing rules. We've been able to segregate lead calls based on several factors, and this system has helped us match our agents with the right tier of potential customers. What aspects are problematic or could work better? It doesn't integrate well with some third-party solutions that we are currently eyeing to add to our work process. What specific problems in your ...

Great and reliable product!

What do you like best? I enjoy most how easy it is to setup separate accounts for each of my clients. What do you dislike? Some of the phone numbers I've purchased on behalf of my clients have had many spam calls. What problems are you solving with the product? What benefits have you realized? Ad attribution--we provide our clients with a unique number for each ad which makes attribution easy.

I love this call tracking platform!

What do you like best? I find it easy to set up, monitor and change numbers and settings. What do you dislike? Call tracking metrics does change things up and that is good and also frustrating at times Recommendations to others considering the product: If you need a powerful call tracking system, scalable from a single use to an entire agency of call center support, this is the scalable flexible best choice, imho. Also, the customer support is great and fast at getting the ...