CallTrackingMetrics

Solid performance and good value

What do you like best? They just simply work. They do what they say they will, and they are very reliable about doing it. What do you dislike? The UI is a little complicated at first. That is at least partly due to the breadth of features that they offer, though. What problems are you solving with the product? What benefits have you realized? It works well "at scale" to help us track and understand calls to our clients so that we can demonstrate the ways and volumes with which we ...

Very satisfied

What do you like best? Easily track calls from all web sources, trigger text messages, reporting. What do you dislike? Not too much, it does all that I need. The biggest issue is the number of calls that come in that are wrong numbers. By purchasing toll-free numbers for tracking purposes, I suppose there is no way to stop people from calling if the previous owner of the number put that number on a piece of printed marketing collateral, but we do get quite a bit of calls from people ...

Lovely experience

What do you like best? I like the integrations they offer to other apps, like Google Analytics and Bing, which is our two most used. What do you dislike? I dont like the bugs and glitches within the app. The Bing dropdown to select an account does not support a search, which in fact shows the magnifying glass icon to intend so. Recommendations to others considering the product: Must have! Good product and amazing customer service What problems are you solving with the product? ...

Premium support and high quality software at an affordable cost!

What do you like best? As a small business, we use Call Tracking Metrics to track lead generation and calls from Google/Facebook ads. Initially, this software resolved an issue that I didn't even know we had. Overall, it provides tons of valuable data I was unaware could be accurately tracked. Couldn't recommend enough! What do you dislike? We have had no huge issues with the software and the support team has been a tremendous help any time we have. They are always quick to respond ...

Call Metrics A+

What do you like best? Easy and seamless technology that I do not have to think about when using. The most useful thing about the software is the app I have on my phone. I am able to be away from my desk and accept incoming calls from current customer to new prospects. Between the app and the softphone, I think it is a great product that I look forward to using more of. Thank you for the product. What do you dislike? Wish it was used for our outbound as well. Nothing else to report on ...

Premium support and high quality software at an affordable cost!

What do you like best? As a small business, we use Call Tracking Metrics to track lead generation and calls from Google/Facebook ads. Initially, this software resolved an issue that I didn't even know we had. Overall, it provides tons of valuable data I was unaware could be accurately tracked. Couldn't recommend enough! What do you dislike? We have had no huge issues with the software and the support team has been a tremendous help any time we have. They are always quick to respond when ...

Amazing Analytics, Best Customer Support

What do you like best? Their call tracking is really comprehensive tool, very in-depth with virtually limitless functionality. Every-time I get on the tool I learn that it does something that I didn't realize. What do you dislike? I wish that I could access a dedicated resource, someone that could work hand in hand with my developers and marketing directors to get call tracking set up on our sites, email campaigns, ect. Someone who would sort of serve as our dedicated account manager who ...

Excellent software with API support and flexibility

What do you like best? CTM is the most robust software in the industry, due to their API support and “smart router” functionality. You can set a variety of rules for call handling (e.g., forward calls to agents based on type of call and weights that agents should receive calls). What do you dislike? Sometimes third parties don’t support CTM out of the gate. Such as FreshSales, which we are currently considering using. What problems are you solving with the product? What benefits ...

Great way to help our customers!

What do you like best? This service helps our customers listen to how their people are answering the phone as well as how well they know the products they offer. What do you dislike? Sometimes the dashboard is a little difficult to navigate. Recommendations to others considering the product: Take the time to go through the site and to pay attention to the emails that are sent to see what is new and how things are changing. What problems are you solving with the product? What ...

The Best Call Tracking Platform

What do you like best? I love everything about CTM. We have tested all of the major players for call tracking and CTM has great features and flexibility. It's easy to use and it integrates with everything! What do you dislike? There really isn't anything that I dislike about CTM. The only minor inconvenience is that sometimes they don't have local tracking numbers available in certain area codes. Recommendations to others considering the product: It's the best call tracking ...