CallTrackingMetrics

Good Tool For Data Information

What do you like best? I like the exportable report that I can share with clients. It allows me to better understand why people are making calls and how to direct traffic during certain times of the day. What do you dislike? We've experienced several CTM numbers that were disapproved by Google Ads but there was no alert that told us the number was disapproved. Recommendations to others considering the product: If you're looking for a simple to use platform that give you a lot of ...

A more robust call analytics platform than most

What do you like best? As an agency we've be exposed to a number of solutions and the can be more different than what you might expect. I would suggest not being overwhelmed by the features and functionality. You can start slow and easily have the opportunity to grow into more sophisticated use. Also note that it is not just analytics but you can create outbound campaigns (like texts as well. There are also more flexible tagging than other platforms that is really helpful to tailor it to ...

Clear audio and recording

What do you like best? I can always go back to details of my calls What do you dislike? There are few moments that I experienced some static noise while talking to other lines.i didn't heard it but my other line doesn't understand me. Recommendations to others considering the product: Use it very easy to use. What problems are you solving with the product? What benefits have you realized? lead engagement

Phone Tracking made easy

What do you like best? The most helpful thing about CallTrackingMetrics is their customer support. Multiple times I have had to reach out to them and every time they were incredibly helpful. What do you dislike? The downside is that some of the set up can be a bit confusing. With the UI it can take a while to find what I was looking for. What problems are you solving with the product? What benefits have you realized? The problem of attributing conversions to paid search efforts. It can ...

Customer Service Calls

What do you like best? I love being able to track where the calls come from for marketing purposes! It is so helpful! What do you dislike? Just having to keep up with so many different numbers - It can be confusing. Recommendations to others considering the product: It is amazing for business purposes. We love it. What problems are you solving with the product? What benefits have you realized? Listening to the calls is so helpful! We are able to correct our employees if they ...

CallTrackingMetrics is a very powerful and cost-effective call tracking service

What do you like best? I like how accurate the call tracking attribution is. We've not had any problems with tracking various sources. The software is also pretty easy to use. Their support team is great too. What do you dislike? Some of the steps in setting up tracking phone numbers or finding data aren't very intuitive (or maybe that's because I've been used to using other services). What problems are you solving with the product? What benefits have you realized? We can ...

Best call tracking software ever

What do you like best? It’s super easy to create tracking numbers for all your campaigns. It’s got a great and intuitive dashboard and incredible customer service. What do you dislike? Call tracking metrics is really simple. I’ve not had anything I disliked. Recommendations to others considering the product: Track everything you do and measure it. What problems are you solving with the product? What benefits have you realized? We’re were investing thousands of dollars on ...

Phone Tracking made easy

What do you like best? The most helpful thing about CallTrackingMetrics is their customer support. Multiple times I have had to reach out to them and every time they were incredibly helpful. What do you dislike? The downside is that some of the set up can be a bit confusing. With the UI it can take a while to find what I was looking for. What problems are you solving with the product? What benefits have you realized? The problem of attributing conversions to paid search efforts. ...

Serves Our Company’s Needs & More

What do you like best? The feature set is super comprehensive. There are things we didn’t know we needed in a call service until we started using CTM. Although it is a bit confusing at first, their customer service is great and once you get acquainted with the system it is actually very easy to use. What do you dislike? It is so comprehensive that we were confused upon first signing up. It required a call with their team and a couple of chats to figure out what we needed to know. ...

CallTrackingMetrics makes recording and reporting easy!

What do you like best? Lots of data is captured and compiled for easy and informative reporting. We're able to track all of our calls from multiple sources, and directly attribute revenue to each source. What do you dislike? The platform can be slightly difficult to navigate because there are so many options available. After spending some time learning the system, it gets easier and easier! Recommendations to others considering the product: Compared to CallRail, CallTrackingMetrics is ...