CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

Customer Service Calls

What do you like best? I love being able to track where the calls come from for marketing purposes! It is so helpful! What do you dislike? Just having to keep up with so many different numbers - It can be confusing. Recommendations to others considering the product: It is amazing for business purposes. We love it. What problems are you solving with the product? What benefits have you realized? Listening to the calls is so helpful! We are able to correct our employees if ...

Best Call Tracking Solution for Marketing Agencies

What do you like best? We needed a solution that worked well for our clients with a single login. The agency management features are great. What do you dislike? To cancel a client account we have to cancel it in Stripe. They should work an API with Stripe integration to cancel an account. What problems are you solving with the product? What benefits have you realized? We can track calls and text messages for our clients to prove marketing initiatives. The single login is great ...

It is a very complete tool. Measure everything!

What do you like best? that I can measure the calls generated through Facebook and Google campaigns. What do you dislike? that lately I have not been able to buy some virtual numbers What problems are you solving with the product? What benefits have you realized? I have managed to accurately measure the calls that come through digital campaigns. The tool is very friendly and complete.

great platform

What do you like best? the reporting feature with the call times of day and day of week What do you dislike? session data is generally off and confuses clients What problems are you solving with the product? What benefits have you realized? Great CRM for clients

My switch to CallTracking a year ago was an easy decision my for business!

What do you like best? I like my ability to create sub-accounts, and geo route calls for my clients What do you dislike? Nothing - yet but I'm sure something will jog my memry What problems are you solving with the product? What benefits have you realized? I can offer a full solution to my clients with all of the features that CallTracking offers

Amazing software with seamless interaction and very accurate attribution

What do you like best? The dashboard and how interactive it is. What do you dislike? Would be great to open several accounts at the same time within the agency What problems are you solving with the product? What benefits have you realized? PPC calls for our clients. This has benefited us to attribute calls the right way and improve optimization of our campaigns

Awesome software for call reporting

What do you like best? The system works well at scale, we have tons of clients we use it for. The reporting and filters are great. What do you dislike? Not much at all to dislike at all, haven't encountered anything so far. What problems are you solving with the product? What benefits have you realized? This helps us have logical discussions with clients regarding RIO. By being able to listen to calls and disposition them we get a great discussion on new clients generated.

Best Call Management and Call Center Platform on the planet!

What do you like best? Flexiblity with CallTrackingMetrics.com is unsurpassed. We can track all of our media sources using dynamic numbers and UTM codes. Texting platform is great and there's a complete call center system built right in, and there is no per user charge (winning!!). You want to light up a virtual business? This is the platform. We have people all over the country using this system. I use CallTrackingMetrics.com for not only my clients, but all the companies I own. ...

Easy to use

What do you like best? The setup and ongoing administration is very easy to use. I also like being able to easily track where my best clients are coming from. What do you dislike? I have not found any issues to dislike and I have been using them for years. Recommendations to others considering the product: This is the easiest system to setup and administer. I would recommend them to anyone with call tracking needs. What problems are you solving with the product? What benefits ...

CTM has worked great for me for many years

What do you like best? I have used call tracking metrics for my attorney clients around 5 years. We use it to attribute paid search to calls conversions. I've tried most of the competition and have found CTM to be the best solution. The features I like are great support, extensive features such as click to call forms, and easy to find phone numbers. What do you dislike? I wish there was better integration with hosted chat so that we can show chat conversions in the same dashboard. ...