CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

All Your call tracking needs in one place.

What do you like best? I love the call recording platform where you are able to see the recording for all the users and you also have the option to shadow calls. This is very good when you want to audit certain calls. Also, I like the options to create different profiles by clients. It gives a sense of organization. What do you dislike? Some times, we used to have issues when used together with Google Meets as we needed to share the screen in some sessions. it would give us a lot of ...

The software has literally saved us hundred of thousands of dollars being able to prove our results

What do you like best? The depth of data, customer service, support and ease of use What do you dislike? Honestly we have either used or evaluated ever call tracking service out there over and Calltracking metrics is the best...nothing to dislike Recommendations to others considering the product: You can save yourself a lot of time I simply just using call tracking metrics and not going through the tedious is a valuations of other software that we went through What problems ...

All the features

What do you like best? When I want to improve my data or integrate with other systems, they have the ability. What do you dislike? I wish the instructions for integrating with google analytics were on the page where the settings are. I have trouble finding help info - it’s there, just hard to find. What problems are you solving with the product? What benefits have you realized? PPC performance can be measured with these conversions.

Great Call Tracking Software and Less Expensive Than Others

What do you like best? Easy to add numbers, link to Google Analytics and review call reports. What do you dislike? It could be a little easier to add users within different accounts for agencies. What problems are you solving with the product? What benefits have you realized? Showing results of marketing efforts.

Excellent Business Tool!

What do you like best? Ability to track and tag calls. Also to make sure that calls are being returned. What do you dislike? Nothing. Recommendations to others considering the product: Integrate with PMs What problems are you solving with the product? What benefits have you realized? Not returning calls by staff.

Easy Number Setup + Detailed Reporting

What do you like best? Robust reports that easily export into CSV for offline analysis. Customer support has been super helpful answering questions on report creation, data exporting, and new number acquisition. Data immediacy for same-day call tracking is helpful when researching campaign performance, especially for new initiatives. What do you dislike? Dashboard UI could be improved with a more intuitive layout. Additional caller information is sometimes only available through ...

CTM Review

What do you like best? This system is fairly easy to use and straight forward. What do you dislike? In the beginning there were a lot of bugs that had us thinking of changing systems. A lot of dropped calls and inability to answer calls. Since then reliability has improved drastically and their support is 200% better! Recommendations to others considering the product: Learn the back systems well. What problems are you solving with the product? What benefits have you realized? ...

Indespensible

What do you like best? Call tracking metrics has created a seamless call tracking experience. I can't imagine running an ads campaign without it. What do you dislike? I don't really have anything that I dislike about Call Tracking Metrics. What problems are you solving with the product? What benefits have you realized? We're able to hear call recordings that help us train customer service reps and identify lead quality. We're also able to tie back the value of our ad campaigns ...

Call tracking matrics review

What do you like best? Fair pricing and always reliable, was able to reach customer service easily too What do you dislike? nothing yet. So far everything is as it should be Recommendations to others considering the product: I don't think I would be the best one to answer this. I only use your services for call forwarding and a toll free number. What problems are you solving with the product? What benefits have you realized? virtual phone line that is forwarded to a cell phone

Excellent for tracking ROI

What do you like best? We used call tracking metrics to better monitor call conversions for ad campaigns. Combined with automated CPA bidding costs were reduced by 30% and conversions were up 50% over 12 months. What do you dislike? It can be difficult to get a toll free number form the UK What problems are you solving with the product? What benefits have you realized? Reporting effectively on ROI