CallTrackingMetrics

Reviews of CTM

What do you like best? Ability to track and tag calls. Also to make sure that calls are being returned. What do you dislike? Nothing. What problems are you solving with the product? What benefits have you realized? Not returning calls by staff.

Great Service!

What do you like best? We use this for tracking our SEO and PPC calls into our business and it does exactly what we need. It was a breeze to set up and we've since used it for other companies as well. Can't recommend it enough! What do you dislike? Nothing really! The service functions well and was easy to install. Recommendations to others considering the product: Honestly, it's so inexpensive and easy to set up that there's no reason to try it and see if it fills your needs. ...

CallTrackingMetrics makes multi-channel marketing and tracking ROI easier

What do you like best? I like how there's one platform which manages the whole phone call process. Buying, setting and reporting phone numbers What do you dislike? I feel like it could be easier to import numbers we already have without having to port the number. Let us track numbers we bought before CTM What problems are you solving with the product? What benefits have you realized? We spend a lot of money on digital advertising and people who call in wouldn't be able to tell us ...

Great Experience

What do you like best? It's a game changer being able to track each phone call that comes to our office. We have been able to improve our customer service by biweekly reviews regarding phone etiquette. What do you dislike? The only thing that I would like to see changed is a an easier navigation of sending phone calls to staff members. It sometimes does not attach the voicemail and creates extra work. What problems are you solving with the product? What benefits have you realized? ...

This is the best call-tracker I've ever used!

PROS & CONS What are the best aspects of this product? This was a surprisingly easy tool to learn. It was also nice to know that if for some reason I'd run into walls, the customer support team is always available to help. What aspects are problematic or could work better? I have not encountered any issues so far. My only suggestion: they provide a CTM-dedicated number for users. What specific problems in your company were solved by this product? First of all, I want to point out how ...

Effective Platform

What do you like best? This software offers a lot of detail on each individual call that comes through and helps us sort through lead quality. What do you dislike? The cost of using this service is something that as a startup organization, which is one of our higher operating items initially. Recommendations to others considering the product: Be sure to be conscious of product features and compare the effectiveness of certain features. What problems are you solving with the ...

Great Tool to Track Leads

What do you like best? CallTrackingMetrics provides a great way to track calls and determine which prospects turn into actual leads. What do you dislike? Nothing negative to report at this time. What problems are you solving with the product? What benefits have you realized? We are able to track our incoming calls from our website and determine how well our SEO pages are working each month.

Great Service for the price

What do you like best? I love that you can order as many numbers as you need. They also allow you to set up a fully customization of call center services. They are friendly and very eager to help you figure out how you need your system set up. If you cant figure something out their support team will walk through it with you! What do you dislike? At times there are few issues but the support team will help resolve the issues. Also they are NOT open weekends, so you better hope you dont ...

Great Service

What do you like best? We were looking for more information regarding Call forwarding for our advertisements & recording options to evaluate how our employees were handling customer calls. What do you dislike? Menu options can be a little run together. Recommendations to others considering the product: Love the app! What problems are you solving with the product? What benefits have you realized? Customer Service & Evaluating customer experience.

Great new tool!!

What do you like best? We just started using Call Tracking Metrics this year. It is so great we can now see where exactly our marketing dollars are being spent. We can see each promotion and see how customers are responding to each one. We can see how many people responded and how many people bought the promotion all in a snap. What do you dislike? Wish we could edit multiple records with tags or sources at the same time. What problems are you solving with the product? What benefits have ...