CallTrackingMetrics Reviews in April 2025: User Ratings, Pros & Cons

Call Tracking Metrics - Excellent Reporting / Connects to Google PPC / Easy for the entire team

What do you like best? Call tracking metrics allows our entire team to use the recorded calls for training purposes as well as to track potential leads that may have been missed. The system itself was easy to set up and has been flawless. No missed, dropped or disappearing calls. Links to Google PPC so we can see exactly which ads are driving calls. What do you dislike? Would like to be able to set reminders for call backs right in the system. Recommendations to others ...

Amazing Call Tracking Platform

What do you like best? Its easy to use, very intuitive. Has great functionality. Not only tracks calls, but it gives detailed insight into the caller, campaign and performance if you use as a Call center option. What do you dislike? The same with most platforms, little visibility into Call Only ads What problems are you solving with the product? What benefits have you realized? Call insights for optimizing Google campaigns. It works great. The integration is easy, fast and ...

Great for Business Purposes

What do you like best? I like being able to use this app via my desk top!! It helps our customers communicate with office staff via text. What do you dislike? I do not dislike anything about this app What problems are you solving with the product? What benefits have you realized? Staying in contact with customers via text

A Great Resource For Tracking Calls

What do you like best? The set up is very simple and if you get stuck on something they have wonderful online video and blog resources as well as customer service. The platform is very user-friendly and allows you to keep everything very organized even if you are dealing with hundreds of calls per day. cost of numbers is cheap, customization of phone numbers is also easy. What do you dislike? So far, I haven't really found anything I dislike. Occasionally I run into issues with ...

Comprehensive Call Tracking System

What do you like best? This program provides great reporting for all digital marketing. There is preset sourcing options or you can create your own. With Google Analytics linked to Call Tracking Metrics the reports are excellent. What do you dislike? There is no mobile app which is surprising. This means you have to log into a website. Recommendations to others considering the product: This program is more expensive than Callrail but well worth it. What problems are you ...

Gives us what we need!

What do you like best? The platform is very easy to use and the reporting features are great. What do you dislike? It is serving our needs and the pricing could be a little more competitive. What problems are you solving with the product? What benefits have you realized? Tracking lead data from calls has been very helpful in lead attribution.

Good tool. Good support.

Easy to use & customize.

What do you like best? How easy it is to set up and customize online. Having the app means I always have access to make changes from anywhere. They continue to add features and are actively working to improve their service. What do you dislike? I wish there was an option for customizing bulk messages to be able to include the persons name or other identifying information. Recommendations to others considering the product: It's highly customizable, and their support is amazing. ...

Powerful software that helps our agency track leads & so much more!

What do you like best? We love having the ability to track granular source data for our clients, and we love having the ability to integrate the API with our in-house integrations and call scripts software to create a truly unique, all-in-one closed loop experience for our clients. The phone system has also been a game changer for us as a company and for our clients with it's ease of use and ability to monitor call activity, call recordings, and more. What do you dislike? There's a ...

Should have left this review 5 years ago

What do you like best? Originally I was using CTM for tracking leads generated from websites and ads, as my company has grown CTM has had many features that have allowed us to scale flawlessly and affordably. Of the many features I love, the ability to have Call Center agents has to be at the top of the list. After that, the reporting features are amazing and we are able to offer this as a value-add for monthly reporting to our clients. Their customer service is amazing, I'd like to ...