CallTrackingMetrics

The routing feature is brilliant!

PROS & CONS What are the best aspects of this product? One of the best things about CTM is that it allows us to set routing rules. We've been able to segregate lead calls based on several factors, and this system has helped us match our agents with the right tier of potential customers. What aspects are problematic or could work better? It doesn't integrate well with some third-party solutions that we are currently eyeing to add to our work process. What specific problems in your ...

Really happy I discovered this.

PROS & CONS What are the best aspects of this product? I love how intuitive this program is. The interface is not complicated, unlike its competitors. I'm particularly happy about the availability of a CTM app though. This lets me work on my campaigns--tweak, launch, kill--even when I'm away from my work desk. It lets me respond to clients and call them from my phone too. What aspects are problematic or could work better? This is a solution that is pretty hard to break. You use it for ...

Helps us drive value to our services.

PROS & CONS What are the best aspects of this product? Not only has CallTrackingMetrics improved our work process, but its benefits have trickled down to our clients too. We're now managing their accounts and campaigns more accurately, and we have the reports generated from CTM to show for it. What aspects are problematic or could work better? I wish CTM would allow us to move all of our clients' accounts into one central account. This way, we can have a centralized way of managing them ...

Helps us drive sales and value to our customers.

PROS & CONS What are the best aspects of this product? First of all, I think that this is a reasonably-priced yet robust tool. Their CS team is top-notch. This also integrates seamlessly with Hubspot, a platform that we heavily use in the office. What aspects are problematic or could work better? We have to pay a premium price for the Hubspot integration add-on. What specific problems in your company were solved by this product? This helps us drive more relevant content to our ...

This deserves a 5-star rating!

PROS & CONS What are the best aspects of this product? This has introduced us to a slew of call services--ones that we initially didn't think we needed! Naturally, we had a hard time getting everyone on board, but I would like to take this time to give a shoutout to their incredibly helpful CS team. What aspects are problematic or could work better? The features are a little difficult to understand and use at first, but we were able to get ample support from their agents. What specific ...

The only tracking intelligence we need.

PROS & CONS What are the best aspects of this product? This is probably the only tracking intelligence company that has agreed to merge our two existing numbers into one line--so it makes sense that we'd go for this option. But other than this, we also love the simplicity of CTM's dashboard. It also provides us with enough caller information so that we can converse better with our clients on the phone. What aspects are problematic or could work better? I'd say that the only issue I have ...

Fully using call tracking!

PROS & CONS What are the best aspects of this product? Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in seeing stats and review calls. Linking such metrics with Google Analytics is fantastic. It can help us check the success of our calls within the dashboard. Fantastic customer service. What aspects are problematic or could work better? Nothing at the moment. I can't ...

Great CS team!

PROS & CONS What are the best aspects of this product? First of all, I think it's great that there are no limitations as to the numbers we can upload on CTM. The customer support team are always happy to help too. We had some issues at the beginning while setting this solution up, and they had been very helpful to us. What aspects are problematic or could work better? I haven't come across any major issues that the CTM team have not been able to help me with. However, they do take ...

The best I've encountered so far.

PROS & CONS What are the best aspects of this product? We've had plenty of experiences with tracking intelligence solutions, but CTM is the best we've encountered so far. I like how it does not bombard us with dozens of functionalities that we hardly have room for in our workflow. Rather, it provides us with the options of more add-ons, and we can simply add it to our dashboard as we like. It is this simplified process that has allowed us to efficiently manage our accounts. Not to ...

CS is a little hard to contact, but the product works fine.

PROS & CONS What are the best aspects of this product? We've been testing out several intelligence tracking solutions, and so far, CTM works best for us. We haven't had any problem onboarding our employees into its system. The environment is very straightforward and easy to teach and learn too. It also works seamlessly with Google's Tagging Manager, making it easy for us to implement DNI programming. What aspects are problematic or could work better? It's a little difficult to get in ...