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CallTools - Call Center Software

CallTools Reviews in January 2025: User Ratings, Pros & Cons

Streamline your call center operations with ease.

4.9

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CallTools Reviews & Ratings

4.9

Excellent

Based on 45 ratings & 243 reviews

Rating Distribution

Excellent

(238)

Very Good

(4)

Good

(0)

Poor

(0)

Terible

(1)

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Showing 31-40 out of 243

NT

Nataly Teran

09/21/21

5 out of 5

Best dialer In the game

It has been such a blessing coming across calltools. I’ve been able to make over $30,000 in the last few months . All thanks to this amazing dialer. It is so simple to set up. I’m able to set up a sales funnel so no leads are able to slip out of my pipeline. It’s also a low cost, no huge down payment. Easy agent support. Shout out to Shawnie with Calltools. She’s been very helpful with keeping me up to date with any updates and answering any questions I have. One more thing the support team ...

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AU

Anonymous User

09/20/21

5 out of 5

"Excellent support!"

What do you like best about CallTools? I am new to Calltools and far from a tech expert; the customer support is excellent, and the solution itself is easy and efficient. What do you dislike about CallTools? All good so far, nothing to dislike, easy to navigate. What problems is CallTools solving and how is that benefiting you? Outbound calling efficiency and increased production,

AU

Anonymous User

09/09/21

5 out of 5

"Very informative Training conducted by Fritz Julian"

What do you like best about CallTools? The training was not only about learning how to use calltools the best way possible. The trainer was also able to fix the issue that we've been having for a while now. What do you dislike about CallTools? I can't think of anything. The training went well, and that's it. What problems is CallTools solving and how is that benefiting you? the benefits of using of custom events and fixing the issue of DNC redial

AU

Anonymous User

08/23/21

5 out of 5

"Kick A$$ Power Dialer"

What do you like best about CallTools? We switched from Xencall to CallTools about a year ago and never looked back. Shawnie from CallTools made our set up and training a breeze and is always attentive to our needs when we have questions The Call Tools system has tons of features not found on other Power Dialers, including native integrations, SMS, workflows, and much more. Highly recommend What do you dislike about CallTools? none so far, especially with the launch of the new platform What ...

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EI

Els&Beys Investments

08/17/21

5 out of 5

I had a question about my campaign in…

I had a question about my campaign in CallTools. I first spoke with Ben and he was very helpful. He then transferred me to Technical Support for a more detailed explanation of my situation (I had pushed the wrong number! :-) ). Mitz was the agent that helped me. He did a Zoom meeting with me to explain what was going on. Very patient. I really appreciated that.

T

Tyler

08/12/21

5 out of 5

Call Tools Makes Business Simple

Call Tools Makes Business Simple For My Team. I have and will continue to recommend.

DK

Daniel K

08/11/21

4.5 out of 5

"Great Product, Great Customer Service"

What do you like best about CallTools? Call Tools was really easy to load lists, and have my agent make calls. The interface is great, and it worked well with no hiccups for the months and months we were using them. What do you dislike about CallTools? There was a slight hiccup with my billing, but the team was able to resolve it. Thank you very much to James who was very helpful and responsive! What problems is CallTools solving and how is that benefiting you? We are running a massive cold ...

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MW

Mark W

08/10/21

5 out of 5

"Has been a great experience and highly recommend."

What do you like best about CallTools? The auto campaigns and simplicity of the system once you learn it. The cloud calling is so much clearer than VOIP. Ashley haggins is amazing in her role and has been extremely helpful and made the switch from mojodialer that much easier. What do you dislike about CallTools? Sometimes certain rules I create for my smart filters don't apply. What problems is CallTools solving and how is that benefiting you? Organization of contacts and follow-ups have ...

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AU

Anonymous User

08/09/21

5 out of 5

"Best Customer Service EVER!!!"

What do you like best about CallTools? I was having issues with blank contact cards showing when my VA was calling my prospects. Martin Corrales was super patient with me as I had so many questions to ask. He answered all of my questions and made sure that I understood the process and even sent me an e-mail with a tutorial on how to properly upload prospects just in case I forget a step when uploading future lists. What do you dislike about CallTools? I wish the zoom call was recorded and ...

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AU

Anonymous User

08/06/21

5 out of 5

"The best support: Joshua Sagario"

What do you like best about CallTools? The features and the functionality are the best out there! What do you dislike about CallTools? The interface is not user-friendly for beginners. Recommendations to others considering CallTools: N/A What problems is CallTools solving and how is that benefiting you? The lead generation has become easier for our business.