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CallRail - Inbound Call Tracking Software

CallRail Reviews in March 2025: User Ratings, Pros & Cons

Track, Nurture, and Close Every Lead with Ease.

4.5

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Starts from $45/Month

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CallRail Reviews & Ratings

4.5

Very Good

Based on 2763 ratings & 828 reviews

Rating Distribution

Excellent

(718)

Very Good

(87)

Good

(6)

Poor

(5)

Terible

(12)

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Showing 61-70 out of 828

EK

Erica K

05/18/23

5 out of 5

"A Total Game Changer for Call Tracking!"

What do you like best about CallRail? The user interface makes this platform so easy to use. Tasks that used to take me 30 minutes on my old platform now take seconds to complete.

JH

Jordan H

05/18/23

5 out of 5

"A Great Software for Data Driven Marketers"

What do you like best about CallRail? I love data, so one of my favorite things about CallRail is that it provides me insights into how my different marketing campaigns are performing so that I can better understand where marketing dollars are working and where they're not.

AU

Anonymous User

05/18/23

5 out of 5

"Very helpful because of the call recording and call transcribing"

What do you like best about CallRail? I like the fact that it records calls and transcribes them so we can see who is a qualifying lead easily. Everything we needed was integrated and the dashboard was easy to navigate.

AU

Anonymous User

05/18/23

5 out of 5

"Great call tracking software that is easy to setup and use."

What do you like best about CallRail? Easy to set up numbers and use. I was surprised by how much detail the program collects from each call we get from our website.

L

Linda

05/17/23

5 out of 5

THM Houston

CallRail is very helpful when it comes to troubleshooting... they keep working until your problem is resolved. The reporting section is very user friendly and helpful to our customers... they love that they can see their calls, listen to them and receive texts!

SM

Susan M Staupe

05/15/23

5 out of 5

Best Support Ever

I've been a CallRail customer for years! Their customer service and support are consistently awesome. I've had my clients using CallRail tracking numbers for 10+ years and have never had an issue. But when I need some extra TLC, they are always there to guide me. THANK YOU CALLRAIL TEAM! (Caps for emphasis).

KF

Kirby Fann

05/15/23

5 out of 5

I cannot say enough wonderful things…

I cannot say enough wonderful things about CallRail's support team! This platform is very user-friendly and support is always at the ready to solve your issue promptly and correctly!

JL

Justin Lewis

05/15/23

5 out of 5

Responsive team

Date of experience: May 16, 2023

MR

Madelyn Radeke

05/15/23

5 out of 5

CallRail provides a great service that…

CallRail provides a great service that is easy to use and has many options for setting up services.

CW

Caden Wilding

05/01/23

5 out of 5

I was genuinely shocked at how great…

I was genuinely shocked at how great the customer service was with CallRail.