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CallRail - Inbound Call Tracking Software

CallRail Reviews in April 2025: User Ratings, Pros & Cons

Track, Nurture, and Close Every Lead with Ease.

4.5

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Starts from $45/Month

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CallRail Reviews & Ratings

4.5

Very Good

Based on 2763 ratings & 828 reviews

Rating Distribution

Excellent

(718)

Very Good

(87)

Good

(6)

Poor

(5)

Terible

(12)

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Showing 11-20 out of 828

KW

Kate W

11/14/23

5 out of 5

"CallRail helps us review and track our calls to ensure the our intake is functioning optimally."

What do you like best about CallRail? With CallRail, I can listen to a recoding of every call that comes in and see its source with tracking numbers. CallRail customer service was very helpful in getting our tracking numbers set up and also using their local phone number feature. I have used their help articles, chat, and customer service phone feature and each one helped me when I needed it.

CA

Cheryl A

11/14/23

5 out of 5

"CallRail helps to see where your leads are coming from."

What do you like best about CallRail? CallRail helps us identify where our inbound call leads are coming from. Whether they are organic call or from paid search.

RN

Ryan N

11/14/23

5 out of 5

"Indispensable Service for a Marketing Agency"

What do you like best about CallRail? Form and call attribution are my favorite features. It makes it so easy to talk about ROI with customers. What do you dislike about CallRail?

CN

Cody N

11/14/23

5 out of 5

"Great solution for your calling leads"

What do you like best about CallRail? I love how easy it is to setup or change a workflow to make sure your call get to the right people. What do you dislike about CallRail?

AU

Anonymous User

11/14/23

5 out of 5

"Easy easy easy"

What do you like best about CallRail? Reliable and very easy to use and implement What do you dislike about CallRail?

ES

Emily S

11/14/23

5 out of 5

"Easy and Great Platform"

What do you like best about CallRail? I like that we can track and record calls for our clients. It is also a very valuable reporting tool. What do you dislike about CallRail?

BT

Brett Torrey H

10/10/23

5 out of 5

"Callrail works really well."

What do you like best about CallRail? So many things: the ease of use, the ability to monitor numbers, integration with Hubspot. We really like the fact that we can track customer contact and review the interaction with the CSR team. We've used it to help our team improve their communication skills. It's also a great way to manage numbers on Google ads, landing pages, and other forms of advertising. If you use print ads or mailers, Callrail can help you to better monitor lead interaction. ...

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SS

Stephanie S

08/23/23

5 out of 5

"Great call tracking!"

What do you like best about CallRail? How easy it is to set up a new number, and how well it tracks the incoming calls. What do you dislike about CallRail?

AF

Adrien F

08/21/23

5 out of 5

"We ❤️ CallRail"

What do you like best about CallRail? It's definitely the robust analytics and insightful data it provides. 📊🔍 The way it empowers businesses with actionable insights is truly impressive. 💡🚀

AC

Arjun C

08/16/23

5 out of 5

"Accurate tracking of calls"

What do you like best about CallRail? Portal is very user friendly n make us keep using What do you dislike about CallRail?