CallMiner Eureka Reviews in January 2025: User Ratings, Pros & Cons

"Easy to learn and use"

What do you like best about CallMiner Eureka? It makes searching via syntax is so easy to do. What do you dislike about CallMiner Eureka?

"CM Review"

What do you like best about CallMiner Eureka? Speech to text conversion, api connection What do you dislike about CallMiner Eureka?

"CallMiner - Insights customized for your business"

What do you like best about CallMiner Eureka? How easy to customize the syntax is, how quickly we can generate a report based on keywords, the level of detail we can search upon.

"Excellent and cuztomizable call analysis software for deep dive into the nature of the conversations"

What do you like best about CallMiner Eureka? The depth and customizable nature of the CM tool is truly impressive, and so important when it comes to finding data that matters. Even when the needed feature isn't there, The team is great at talking feedback and implementing ideas to continually innovate their tool.

"Great team assisting you to REACH or ACHIEVE your company goals."

What do you like best about CallMiner Eureka? Platforms, services, conferences, sharing similar of businesses to make us better (synergy), like mind individuals can meet with similar struggles and successes to use their product for multiple situations. CallMiners SD assist our company in getting back our ROI, employees have so much patience and problem solvers for all lines of business. Again I can go on and on! :)

"Great tool to help find reasons for repeat calls."

What do you like best about CallMiner Eureka? We have been able to use the system to not only find ANIs that call more than a few times within a given period, but we have been able to add filters to help understand why they are calling multiple times. We can then use this data to help redefine processes or training.

"Call Miner Benefits"

What do you like best about CallMiner Eureka? Call Miner has made a significant impact on our company by capturing the areas of opportunity that needed immediate attention. We have created syntax that best fits our business needs to be able to provide coaching when needed.

"Great Benefits"

What do you like best about CallMiner Eureka? Discover & Build. Creating syntax for specific agent's needs. What do you dislike about CallMiner Eureka?

"New to Utilizing CallMiner"

What do you like best about CallMiner Eureka? CallMiner Eureka makes it easy to gather and analyze large groups of our content. I love that I can go into CallMiner Eureka and automatically start digesting the types of interactions our Members are having with our Agents.

"CallMiner is sick!"

What do you like best about CallMiner Eureka? CallMiner is super cool and helps so much in the call center world. Thanks so much! What do you dislike about CallMiner Eureka?