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CallMiner Eureka offers custom pricing plan
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Showing 71-80 out of 186
AU
Anonymous User
05/24/22
"Insightful"
What do you like best about CallMiner Eureka? Interaction, networking ability to see examples What do you dislike about CallMiner Eureka?
AU
Anonymous User
05/24/22
"CallMiner User Review"
What do you like best about CallMiner Eureka? I love the insight that you can gain from using callminer What do you dislike about CallMiner Eureka?
AU
Anonymous User
05/24/22
"CallMiner User Review"
What do you like best about CallMiner Eureka? I love the insight that you can gain from using callminer What do you dislike about CallMiner Eureka?
ER
Ezra R
04/20/22
"Excellent tool and easy to use"
What do you like best about CallMiner Eureka? There's a lot to like. It's pretty easy to use without much technical knowledge of call analytics, but it offers many advanced features for power users. I particularly like the accessibility of their API.
RL
Robert L
04/20/22
"Helpful Tool"
What do you like best about CallMiner Eureka? The ability to search for key words and or phrases. What do you dislike about CallMiner Eureka?
AW
Abby W
04/20/22
"Transformative tool for Quality Team!"
What do you like best about CallMiner Eureka? What I've enjoyed the most is having access to so many different data points. Before CallMiner, the only data sources that our Quality team could use to support the Contact Center were data points that we manually gathered. Touching less than 1% of our calls, there was so much valuable information left untouched. We now have data at our fingertips to better serve our internal and external customers!
AU
Anonymous User
04/20/22
"Finicky and unreliable"
What do you like best about CallMiner Eureka? It is easier to use than reviewing thousands of tickets by hand. What do you dislike about CallMiner Eureka?
DC
Dean C
03/01/22
"I use CallMiner on my clients system to monitor compliance calls"
What do you like best about CallMiner Eureka? A couple of things. First super easy and intuitive to use. Second I really like the applications to coach staff. Specifically insight
AU
Anonymous User
12/09/21
"Best Interaction Analytics Software"
What do you like best about CallMiner Eureka? The simplicity of accessing and implementing the software. Deployment is also great. With little training, one can be an expert.
SM
Shevelle M
11/17/21
"Interaction Analyst"
What do you like best about CallMiner Eureka? What I like best is the ability to quickly analyze calls for research purposes and finding trends. What do you dislike about CallMiner Eureka?
