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CallMiner Eureka - Speech Analytics Software

CallMiner Eureka Reviews in January 2025: User Ratings, Pros & Cons

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4.4

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CallMiner Eureka Reviews & Ratings

4.4

Very Good

Based on 93 ratings & 186 reviews

Rating Distribution

Excellent

(138)

Very Good

(43)

Good

(4)

Poor

(0)

Terible

(1)

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Showing 61-70 out of 186

MG

Matthew G

08/18/22

5 out of 5

"Matt Glennon NewDay USA"

What do you like best about CallMiner Eureka? Easily able to review our companys calls. Easy to navigate as well What do you dislike about CallMiner Eureka?

AU

Anonymous User

08/18/22

5 out of 5

"Helpful Insights into Trends and Performance"

What do you like best about CallMiner Eureka? Easy to use for management, analysts, and call center agents alike which helps to keep everyone aligned and aware of trends and performance

AU

Anonymous User

06/14/22

5 out of 5

"Very useful insights on trends and performance"

What do you like best about CallMiner Eureka? The ability to create a variety of useful categories that are tailored to our needs. What do you dislike about CallMiner Eureka?

AU

Anonymous User

06/10/22

4.5 out of 5

"Very self explanatory. Great user interface"

What do you like best about CallMiner Eureka? The out of the box capabilities. Saves time What do you dislike about CallMiner Eureka?

AH

Amanda H

05/30/22

5 out of 5

"CallMiner"

What do you like best about CallMiner Eureka? The breakout session on the first day was really enjoyable. Good to hear what is coming up too What do you dislike about CallMiner Eureka?

MK

Mansoor K

05/30/22

3.5 out of 5

"How I find Call Miner"

What do you like best about CallMiner Eureka? The best of CM is the ability to see the agent calls that need improvement and clicking through to the actual call to have a look and listen.

MK

Mansoor K

05/30/22

3.5 out of 5

"How I find Call Miner"

What do you like best about CallMiner Eureka? The best of CM is the ability to see the agent calls that need improvement and clicking through to the actual call to have a look and listen.

AU

Anonymous User

05/27/22

4.5 out of 5

"Made my life interesting"

What do you like best about CallMiner Eureka? Being able to create a lot of structured data and perform extensive analytics to really put a finger on tangible actions. What do you dislike about CallMiner Eureka?

SH

Steven H

05/25/22

5 out of 5

"New customer new experience"

What do you like best about CallMiner Eureka? I like the platform and the willingness to innovate What do you dislike about CallMiner Eureka?

AU

Anonymous User

05/25/22

4.5 out of 5

"A game changer for developing sales people"

What do you like best about CallMiner Eureka? All of it! The potential of the system is incredible and I feel that I've only just scratched the surface What do you dislike about CallMiner Eureka?