CallMiner Eureka Reviews in January 2025: User Ratings, Pros & Cons

"CallMiner Eureka review"

What do you like best about CallMiner Eureka? This tool allows us to generate valuable insights of our business, highlighting knowledge or process gaps along with in the moment feedback on how we can manage our operations and we the required development needs are

"Very informative and exciting things coming up!"

What do you like best about CallMiner Eureka? Hands down the easiest method of call analysis going, and so versatile What do you dislike about CallMiner Eureka?

"Software with additional useful tools."

What do you like best about CallMiner Eureka? I like the voice transcription that it offers. I also like that you can add tags, and comments and do specific searches of the calls you want to hear/find. Overall a very complete software.

"Overall a fantastic Speech Analytics platform"

What do you like best about CallMiner Eureka? I love the flexibility and customization that comes with building categories, scores etc. The data really shines when we export and connect to other sources.

"CallMiner interaction analytics"

What do you like best about CallMiner Eureka? Flexibility and customizability, API is fantastic for back integrations. What do you dislike about CallMiner Eureka?

"Highly Recommend CallMiner"

What do you like best about CallMiner Eureka? I love the reporting, the visuals, and it is a very user friendly system with a great team of contacts to help you along the way!!

"A speech analytics solution that delivers what it promises"

What do you like best about CallMiner Eureka? Extremely flexible/customizable to fit any use case you can throw at it, If it happens on the call, CallMiner can identify and measure it.

"CallMiner stays ahead of technology and staff is always there for their customers."

What do you like best about CallMiner Eureka? Quick insight to call centers. Employees to help best use product. Annual user conference What do you dislike about CallMiner Eureka?

"Still learning but finding flaws"

What do you like best about CallMiner Eureka? The ability to quickly skim the contents of a call to look for key components. The ability to grade a call within CallMiner and share results with Agents & Leads.

"CallMiner Review"

What do you like best about CallMiner Eureka? The CallMiner team is very friendly, helpful and easy to get a hold of. The team has a good sense of direction and they try their best to accommodate our requests.