CallMiner Eureka Reviews in January 2025: User Ratings, Pros & Cons

"Listen Conference 2023"

What do you like best about CallMiner Eureka? Being able to analyze, test, and evaluate as well as make changes as needed. What do you dislike about CallMiner Eureka?

"Put in the sweat equity"

What do you like best about CallMiner Eureka? The ability to "listen" to 100% (or nearly 100%) of your calls What do you dislike about CallMiner Eureka?

"Put in the sweat equity"

What do you like best about CallMiner Eureka? The ability to "listen" to 100% (or nearly 100%) of your calls What do you dislike about CallMiner Eureka?

"It is very versatile’"

What do you like best about CallMiner Eureka? Call miner Eureka has a lot of nuances that comes with it , so it's a forever learning experience which can be a bit frustrating at times . However , there is a lot you can leverage with call miner because they are not black and white .

"CallMiner Experience"

What do you like best about CallMiner Eureka? It gives us insights we've never had before and visibility of calls that we can't get to without looking through every call What do you dislike about CallMiner Eureka?

"Eye opening and exciting"

What do you like best about CallMiner Eureka? Listening to other business in the financial industry on how they have utalised call miner in there businesses. The impact it has had on their organisation and people. The presentation from. Bruce was amazing and very informative about what to expect from call miner in the next coming months.

"One of the most flexible solutions I've seen"

What do you like best about CallMiner Eureka? In comparison to some other similar solutions I think CM is very flexible and can get down to granular levels for the insight I am looking for, the features are getting better all the time though at times the little things get overlooked that could make life alot easier

"An invaluable tool for understanding your customers"

What do you like best about CallMiner Eureka? Really like the new search functionality inclusion of the hierarchy is also a great help. What do you dislike about CallMiner Eureka?

"CallMiner Eureka review"

What do you like best about CallMiner Eureka? This tool allows us to generate valuable insights of our business, highlighting knowledge or process gaps along with in the moment feedback on how we can manage our operations and we the required development needs are

"An invaluable tool for understanding your customers"

What do you like best about CallMiner Eureka? Really like the new search functionality inclusion of the hierarchy is also a great help. What do you dislike about CallMiner Eureka?