CallMiner Eureka Reviews in January 2025: User Ratings, Pros & Cons

"The conference was informative, more so if the subjects are immediately applicable."

What do you like best about CallMiner Eureka? Sorting calls by criteria instead of having to do so manually. What do you dislike about CallMiner Eureka?

"Very informative listening to how others in the industry use CallMiner and what’s on the roadmap"

What do you like best about CallMiner Eureka? The ability to find and trend topics and send coaching insights. API What do you dislike about CallMiner Eureka?

"Bassem Radial"

What do you like best about CallMiner Eureka? Getting inspiration from other CallMiner partners and client's use cases. What do you dislike about CallMiner Eureka?

"Callminer is the leader in this space and it shows. Top of the line in speech analytics."

What do you like best about CallMiner Eureka? The customizability. The ease of use for non-technical folks. The dedicated support team at callminer which can help with all sorts of questions and issues.

"Callminer is the leader in this space and it shows. Top of the line in speech analytics."

What do you like best about CallMiner Eureka? The customizability. The ease of use for non-technical folks. The dedicated support team at callminer which can help with all sorts of questions and issues.

"Exceptional software and service"

What do you like best about CallMiner Eureka? Leading edge technology that gives you current insights into customer and associate interactions. What do you dislike about CallMiner Eureka?

"Enlightening"

What do you like best about CallMiner Eureka? Ability to identify the hidden insights using topic miner to determine the common areas mentioned What do you dislike about CallMiner Eureka?

"Great Knowledge Received"

What do you like best about CallMiner Eureka? Category Building and creating scores that can be used to review overall calls and determine who needs coaching based on the score

"Helpful"

What do you like best about CallMiner Eureka? It's very helpful to pinpoint opportunity and also what we do well to recognize those that deserve the spot light. What do you dislike about CallMiner Eureka?

"Great Partner and a Good Product"

What do you like best about CallMiner Eureka? The customer support we get from callminer and the level of attention they give to every client is absolutely mindboggling. They intently listen to your usecases suggest effective product features and solutions and they are also humble enough to acknowledge solution gaps and provide us ability to influence their roadmap. We have direct access to their product and consulting teams who