Callbell Reviews in March 2025: User Ratings, Pros & Cons

one of the worst customer support ive…

one of the worst customer support ive seen

In general works fine but If you can…

In general works fine but If you can avoid using it, avoid it: The user interface can have improvements. Many leads are lost on the way from Ad campaigns to callbell, around 20-30% Their cancellation policies are not clear from the beginng, you have to cancel 7 days in advance of your contract renwal (almost every other platform allows it to make it the day before) They kidnapp the phone number you register and ask for a 299EUR ransom

"Best SaaS platform ever found !"

What do you like best about Callbell? Most helpful feature is the availability of all major messaging applications in Callbell . It includes WhatsApp , Facebook messenger , Instagram message , telegram etc. What do you dislike about Callbell? As such there is nothing to dislike , only thing that can improve is plan rates . What problems is Callbell solving and how is that benefiting you? Our customer support team and the visitors interactions are being done via Callbell and finding it ...

"Great customer service tool"

What do you like best about Callbell? Integration with the leading social networks used for communication; Predefined messages that facilitate communication with the customer; Metrics in the form of graphs; Contact funnel that can be used as a sales funnel What do you dislike about Callbell? Chat stops working in general from time to time, it is necessary to refresh the page and often the conversation is lost, being necessary to "find" it again to be able to continue. What problems is ...

"The conversational tool we needed"

What do you like best about Callbell? The clear and straightforward interface is designed, built and evolving with a sales or support agent workflow in mind. Easy to set up and manage. Close support in our language with precise knowledge of the Latin market needs. What do you dislike about Callbell? Not a dislike but analytics can be easier to understand; the modules sometimes are tricky. Not a downside, just a thing to develop better. What problems is Callbell solving and how is that ...

"Cost-effective solution for business Whatsapp"

What do you like best about Callbell? Callbell offers an easy way to handle Whatsapp contact via a website or app. Their interface enables multiple users to manage conversations without access to a physical mobile. What do you dislike about Callbell? The extra cost for Instagram direct message support Recommendations to others considering Callbell: Check the costs for all the social media DM channels as well as Whatsapp - some have add-ons costs. What problems is Callbell solving and how is ...

"Very good, but still needs to improve a lot"

What do you like best about Callbell? Your WhatsApp business lives on the cloud. You can use unlimited agents and transfer chats between agents instantly, you can put internal notes into the conversation and also a contact note. You can save contacts directly without having to have a contact list in your phone and those are shared across with all agents. You also have a mobile app so you can continue and attend your chats on the move. What do you dislike about Callbell? Notifications are ...

Callbell - the worst WhatsApp Integration ever

The service worked well for the first couple of weeks and then we ran into a wave of different problems like:1. Large latency in sending the messages2. Some of the messages weren't delivers to the end user at all3. When writing to a new contact for the 1st time - the message is sent twice4. The names of the contact are not syncronized across with the original WhatApp application5. No ability to send voice messages, files or see if the messages was delivered or read.The only reason I gave ...

"Fast to integrate profiles and easy to use"

What do you like best about Callbell? With Callbell it is really easy to integrate your social media channels (instagram, whatsapp, telegram etc) so that people chat with you when they are on your website. The basic function is free, which I find awesome. When you want more specific functionalities such as chat inbox and a mobile app you'll have to pay a monthly fee for number of users. What do you dislike about Callbell? When first introducing callbell on our website we used the free ...

"Maintain great communication with your partners or clients through Callbell."

What do you like best about Callbell? Callbell is a great application for my taste, it has served me quite a bit, because it has served us to do things better, because communication is a fundamental part of business growth, the application allows you to go testing the functions it has, it integrates almost perfectly with Whattsapp bussines and facebook, is a new work experience, which had never been implemented, I love how it is implementing more and more things because every time it ...