Call Box Reviews in April 2025: User Ratings, Pros & Cons

Thought is was great!

What do you like best? It gave great advice in short anecdotal lessons so it was quick and fun to complete. What do you dislike? Some of the training was geared towards managerial steps, and I am not a manager, but it was still useful. Recommendations to others considering the product: Fun and easy! Definitely worth a try! What problems are you solving with the product? What benefits have you realized? Getting better at our phone traffic and improving my individual ...

One of our most valued business partners...

What do you like best? As a leading franchise organization supporting 7 different franchise brands, out marketing efforts and results are imperative to measure. The solution Century provides--particularly the call listening and reporting on whether appointment was booked or not has allowed The Dwyer Group marketing team to be 'data driven' in our decisions and gives us a much better metric to report on to our franchisees. What do you dislike? The only 'dislike' is we wish that the ...

Excellent customer service!

What do you like best? I like everything so far. What really stands out is your impressive customer service experience! What do you dislike? Nothing comes to mind. So far everything works well. Recommendations to others considering the product: Definitely worth trying What problems are you solving with the product? What benefits have you realized? Just started so in the process

The most important tool in our dealership!

What do you like best? Hard to say. Reporting, ability to hold salespeople accountable. What do you dislike? TIme going over calls. Thats about it... What problems are you solving with the product? What benefits have you realized? Answering the phone

Powerful & Inspiring

What do you like best? I like working with the team at Century Interactive because they are fully invested in their service and their passion for success is infectious. They are always quick to respond with solutions to make my role easier. The features I have at my fingertips allow me to work smarter. My team is more powerful and we're developing skills everyday. What do you dislike? I would like to see more flexibility in exporting data, and at times the audio files cause the portal ...

A must have service for anyone looking to provide the best customer experience they can!

What do you like best? The programs offered through CI help us sort calls and focus in on the the specific topic that we would like to train our staff on. What do you dislike? We could always use advanced reporting capabilities. What problems are you solving with the product? What benefits have you realized? Quality control is always on our mind, and on the minds of the practices we serve. CI helps us train our team and theirs to do a better job on the phone.

Century Interactive is a Non-Negotiable for any Dealership Success

What do you like best? It is hard to determine one thing that I like best about Century Interactive. The three best things about CI is the level of customer service they provide, the type of information they track, and how they report it so it is user friendly and actionable. I really enjoy their carwars application. Most "car people" are extremely competitive, and carwars allows you to leverage that spirit of competition into motivation to make calls and follow up with customers. ...

Great customer service and reporting!

What do you like best? The amount of time it takes for them to respond to our requests and get things accomplished is impressive. Their customer service is by far the best we have experienced. What do you dislike? Nothing! Only positive things to say about this product and team servicing our account. Recommendations to others considering the product: The best phone call support in the automotive business. It integrated beautifully with our CRM, Eleads. The reporting is the best ...