Call Box Reviews in April 2025: User Ratings, Pros & Cons

Solid Solution for tracking Marketing response as well as internal QC

What do you like best? The cost is very reasonable and the functionality allows us to really track where calls come from and how our marketing efforts are working. What do you dislike? Not much to dislike. It's a fairly simple service that just does what it is supposed to do. Recommendations to others considering the product: If you market products and are the kind of person who actually follows up and tracks the success of such things, then this is an ace for you. If all you ...

Fills A Need To Integrate Call Tracking With Google Analytics, But Doesn't Fill It Entirely

What do you like best? They have a generally responsive support team that helps get the initial set up on the site done right. The product works well within their own reporting system to give you a clearcut picture of all inbound website traffic that resulted in phone calls and from which marketing medium, and has a helpful automated reporting system you can use to send out daily and weekly reports to your sales managers. What do you dislike? The biggest weakness is in its integration ...

Helps us learn which promotions are working

What do you like best? Inexpensive and invaluable. Helps us track each of our many ads and promotions. What do you dislike? This sounds unusual but I have not found anything I don't like about it. What problems are you solving with the product? What benefits have you realized? We could not track ads before. Now we can

An inexpensive training tool for our customer service employees.

What do you like best? As a small business owner, I cannot monitor every interaction my customers have with my personnel. This service gave me a way to actually monitor calls and hear how my employees were speaking to customers. Once employees heard how they sounded on the phone, it was easy to coach them. It is an affordable service that requires little effort on my part. I am emailed each day with calls and all I have to do is listen to them when it is convenient for me. What do you ...

A valued analysis tool

What do you like best? I love how easily accessible the information is. Any time I need it, I have an up-to-date report on the calls coming in to my business. What do you dislike? There is a minor glitch on the site when I'm searching for on specific call-tracking number that makes it difficult to return tot he original screen with ALL results. What problems are you solving with the product? What benefits have you realized? We are able to analyze our advertising strategy to find ...

The software is very stable and works for tracking

What do you like best? It easy to use and make sense to use. I like that you can get in and out of the application. What do you dislike? I would like to see more reports that show a little more detail. It would be nice if there were some more out of the box reports. Recommendations to others considering the product: If you wan to track your response, this is a great way to do it. What problems are you solving with the product? What benefits have you realized? Tracking what ...

Huge Insights, Easy Implementation

What do you like best? The ability to capture data that is now steering our marketing strategies, training/development efforts and operational activities as well. It seems crazy that we were making business decisions without these insights before! Implementation is easy and seamless. The user interface is easy to navigate. I like that we have the ability to make adjustments to our own account or use the support team to help as needed. Data is easy to read and actionable. What ...

Business intelligence

What do you like best? The software helped provide us with necessary business intelligence to determine where our ad spend was best served. What do you dislike? I don't have any features or problems with the company at this time. What problems are you solving with the product? What benefits have you realized? Just more business intelligence I will use this for my business and clients business on a consistent basis

The Big Picture View

What do you like best? The organic keyword level tracking on our website. What do you dislike? The reports take forever to load. The entire platform could use an update. What problems are you solving with the product? What benefits have you realized? We can now track what form of advertising our driving phone conversions, since lead submissions have slowly decreased.

Full featured, value priced

What do you like best? If you market your service, you need to know which marketing program generated each new lead to effectively determine program ROI and effective allocation of marketing resources. For services, most online marketing generates a phone call, not an online sale; therefore, as a business owner/marketer I need to know what program generated the call, and the caller likely either can't recall or incorrectly recalls where they were online when deciding to call. With ...