Call Box Reviews in April 2025: User Ratings, Pros & Cons

my company uses Century Interactive to track advertising calls for our customers

What do you like best? Century Interactive is a cost-effective provider of call tracking humbers. The reports can be customised and provde a wealth of information, including voice recording. What do you dislike? It takes up to a week to provision new numbers if none are available in a rural market area What problems are you solving with the product? What benefits have you realized? great data provided on call measurement reports

Century Interactive

What do you like best? Great reporting and tracking tools. Easy to manage new and existing numbers What do you dislike? Trouble with certain CRM products, gets the info you need just not in the format you would prefer What problems are you solving with the product? What benefits have you realized? An excellent training tool for new hires

Tracks as advertised!

What do you like best? Ease of setup, ease of reporting, ease of intel and phone support. It's no reason they were listed as a top start-up to work for. They're doing things right and we've been happy with the service. What do you dislike? Hard to decipher an answered call against a call answered by voicemail, which is an important metric when running a call center. What problems are you solving with the product? What benefits have you realized? We use call tracking to see what ...

Great product...great team!

What do you like best? The seamless reporting and access to my data. What do you dislike? Nothing... everything was always delivered as promised. What problems are you solving with the product? What benefits have you realized? Accountability of staff and levels of customer service. We have realized the ability to coach our staff in real time using real call data and responses. This has allowed us to increase our customer retention and up-level our customer service efforts.

great service

What do you like best? one of the best services out there for the cost and ease of use What do you dislike? nothing, there nothing bout this service I disliked. They responded too quickly to my emails, the promptly returned my calls and they were nice all the time What problems are you solving with the product? What benefits have you realized? multiple inboxes for seperate companies

so far I am very happy

What do you like best? Ability to see what marketing channels are working. What do you dislike? To early to tell. Have only been using this since January What problems are you solving with the product? What benefits have you realized? Reduced cost by understanding customers shopping habits. Tv to Internet etc.

Overall useful tool.

What do you like best? We have very basic needs and Century is very good at keeping it simple for me. What do you dislike? In the past I had one specific contact person, and now if I have questions or need to make any changes to my list of offices, I have to go through customer service. This is not always quick and easy, so I dig out my old contract person and he makes it happen for me. Recommendations to others considering the product: The price is very reasonable and very ...

Really enjoy the content

What do you like best? I like the recommendations they give to help build a better business, and, to help compete in a cutthroat market What do you dislike? There really isn't anything I can say I dislike What problems are you solving with the product? What benefits have you realized? The biggest problem is getting our dealership more traffic

Call tracking and recorded phone calls done easy!

What do you like best? Great customer service from signup to implementation. Friendly and professional staff. What do you dislike? There was nothing I disliked, everything went fine. What problems are you solving with the product? What benefits have you realized? Tracking where phone calls were coming from and reviewing phone calls for future training.

Century interactive

What do you like best? My favorite component is the ability to track where our calls are coming from. What do you dislike? I dislike how quickly the expense can go up due to the number of things I am tracking. What problems are you solving with the product? What benefits have you realized? I monitor both my marketing and am able to listen to our phone / client interactions and coach where necessary.