Call Box Reviews in April 2025: User Ratings, Pros & Cons

Outdated, Difficult to Use

What do you like best? Cost wasn't super expensive; keyword level tracking What do you dislike? While Century Interactive may be more cost-effective than other solutions, we ultimately left for another provider, as finding implementing their solution difficult and time-consuming. Granted, this was a year or 2 ago, so I assume they've updated the interface and software, but at the time, while they did offer keyword-level tracking, the client-facing interface was not to our liking and ...

Great Service

What do you like best? Ease of use, great information. Customer satisfaction What do you dislike? Sr Sales Mgt has a poor response to small users Recommendations to others considering the product: Price performance worth it What problems are you solving with the product? What benefits have you realized? MORE CUSTOMERS

Experiance using this service

What do you like best? This service was very easy to manage and the wealth of information found on the dashboard really helped me understand where leads where coming from and how they where generated. I was also very happy with the price and quality the service. I liked the ability to forward all the call volume and messages to more than one person so that they can be responded to immediately even if someone isn't immediately available. What do you dislike? Honestly it wasn't anything ...

Overall my experience with the team at Century Interactive has been great.

What do you like best? Century Interactive provides us with call tracking lines in a timely manner that our customers really appreciate. Everyone has deadlines they are striving to meet. Century Interactive allows for 1-5 days for ordering lines, and I have never waited more than 2 days to fulfill a customer's request. What do you dislike? If I had to provide one negative experience with Century Interactive it would be that they need to communicate more with each other. There have ...

Decent product if you make a lot of cold calls

What do you like best? The platform is very east to get started on. It looks really good too which is always a plus. Great analytics and integration with our CRM. What do you dislike? They should improve their content marketing experience...I want to go to their website to find out more information about Call Tracking and Sales call in general and not just information about their product. Provide me with more useful information so I can get better at what I do. What problems are ...

Awesome service to find out where your calls are from..

What do you like best? The system is a no brainer to figure out and allows you to figure out where your calls are coming from! What do you dislike? Could be more #'s to choose from when selecting.. Recommendations to others considering the product: Give it a try! What problems are you solving with the product? What benefits have you realized? Ability to find out where our calls are coming from..

Century Interacive Call Measurement System

What do you like best? I have been working with Century for 7 years now and have a great business relationship with the Tech Team. I call or email and always have results within 24hrs. The norm is within an hour the extreme is 24 hrs. I have worked with the same Tech for these years and we now exchange kind words about the weather or our family. Great customer service and they are always asking if we need other developments or we can try them out to see if it meets our business needs. ...

Pretty good call handling

What do you like best? It's nice to get additional information on call source & web sessions; recordings of calls; some keyword info. What do you dislike? not all calls getting proper attribution What problems are you solving with the product? What benefits have you realized? Dynamic number insertion. Some additional info on call/lead/geo source

Useful for any business requiring validation of services.

What do you like best? simple, easy interface and low cost. The recording feature is invaluable as an additional service. What do you dislike? would like to see something to account for wrong numbers so credit is provided What problems are you solving with the product? What benefits have you realized? Accountability. I now know when clients receive calls from their print advertising.

Good, but could use improvements

What do you like best? The ease of setting up an account on Century Interactive. With just a snippet of code added, you are up and running. What do you dislike? The user interface isn't very appealing. It makes navigating and reviewing results a little difficult. Also I would like it better if there was a easier way to compare month to month trends, as well as export the reports into appealing PDF files. Recommendations to others considering the product: Support staff won't ...