Call Box Reviews in January 2025: User Ratings, Pros & Cons

Easy to use and love the layout.

What do you like best? The ease of use what I like best from Century Interactive. Easy to navigate, easy to get my reports, and easy to use. What do you dislike? At the moment, I can't find anything that I dislike. It is still a VERY solid program to keep track of our inbound calls. Recommendations to others considering the product: I would recommend this product to anyone who wants to keep track of their inbound calling, with the ability to listen in and see where improvements ...

Great Call Tracking Service

What do you like best? It is easy to navigate. I have an easy time getting into the program and looking at what I need to see. What do you dislike? As I haven't been using the product very long, I haven't come across anything too cumbersome. The one thing I have had issues with is telling the difference between the different sections, but this may be because of my own lack of experience. What problems are you solving with the product? What benefits have you realized? I mostly ...

We've been using Century's dynamic call tracking for almost 2 years.

What do you like best? Their support team has been easy to reach, return inquiries promptly and are willing to go above and beyond to insure our needs our satisfied. Integration both with Google Analytics and the target website only takes a few minutes. Their pricing is very reasonable and way they invoice makes it easy to calculate cost for individual client accounts. All in all we recommend Century's solution for anyone looking for a functional and affordable call tracking system. ...

Pretty good

What do you like best? My favorite thing is the ability to listen to each and every call. What do you dislike? I wish there was better functionality to make notes on each call, but it's been a long time since i used the product. Recommendations to others considering the product: Give it a shot. It most likely has everything you need. What problems are you solving with the product? What benefits have you realized? Was looking to see where calls were coming from and how we ...

Great service

What do you like best? The fact that we are able to show our value of our own services to our customers by using Century Interactive. What do you dislike? The website isn't as user-friendly as it could be. Recommendations to others considering the product: This is a great way to evaluate where your leads are coming from and how you can improve. What problems are you solving with the product? What benefits have you realized? We use this product to show our customers how ...

I've been very pleased with Century Interactive's call tracking

What do you like best? I liked how easy the system was to navigate and implement. Adding a new number is easy and if I ever ran into any issues, the customer service was fantastic. Also the reporting was easy to understand for both me and my clients. I really liked the weekly summary reports I could send out automatically to my clients. That saved me the hassle of doing another repetitive task every week. I definitely would recommend century interactive. What do you dislike? While the ...

Great Customer Service

What do you like best? Every time we have needed help, Century Interactive has provided a quick response. We used their API and the whole system was fairly easy to integrate. What do you dislike? The back end can be tough to navigate with a large amount of phone numbers. I think the interface is a little dated. What problems are you solving with the product? What benefits have you realized? We have been able to track the success of our marketing campaigns, and provide extra ...

I use call tracking on every client now

What do you like best? Ease of rolling out new numbers and pulling reports. : What do you dislike? Could get a little deeper and more flexible on reporting options. Recommendations to others considering the product: You'll be glad you did. What problems are you solving with the product? What benefits have you realized? Attributing media return for both online and offline marketing spend. We've helped our clients get smarter about their media spend.

Overall positive with a few small and easily resolved problems along the way.

What do you like best? Quick, responsive support, easy to access interface. What do you dislike? Linkage with Google Analytics seems to be a little spotty... What problems are you solving with the product? What benefits have you realized? Accountability for marketing efforts for our clients. Enjoyed the phone recording as well for QA

Great Team

What do you like best? receive monthly email regarding activity What do you dislike? another program/system to learn. Sometimes we get too much to keep up with. Recommendations to others considering the product: I am not sure if there is a mobile app or not. What problems are you solving with the product? What benefits have you realized? where are my leads coming from.