Call Box Reviews in January 2025: User Ratings, Pros & Cons

Great tool for reporting and tracking

What do you like best? This app is really splendid. It is easy to use than other software package. I like this app because it can track and record all of my phone calls. This app can store every phone call or messages you have ever undertaken. It has ability to add numbers is very quick without having to request assistance is a significant plus. It may be so helpful in capturing the actual info. This app is also used for online advertising which has been very useful for us. What do you ...

Call Box

What do you like best? Works well but it pricer than other call tracking companies What do you dislike? Cost. It is more expensive than other companies What problems are you solving with the product? What benefits have you realized? Tracking calls and the specificity it has towards dentistry.

Call Box Review

What do you like best? It helps me with my futures sales. I able able to track my new customers and easy access to old clients. What do you dislike? There is nothing that I dislike about Call Box. I give me east access to my clients and for the me to keep track of my clients information. What problems are you solving with the product? What benefits have you realized? Just able to keep track of all my clients information.

Great functionality

What do you like best? Having the recordings accessible through our CRM, DealerSocket, is extremely useful. What do you dislike? At times the time stamp is off by an hour, and the time it takes for the call to become accessible is not consistent. It would also be great if we could automatically merge the created Sales Events with the preexisting one(s). Recommendations to others considering the product: Having the recordings of your phone calls and automatic timestamps is ...

Good for call tracking, not so good on reporting.

What do you like best? I like the new feature that includes descriptions of what happened during the course of a phone call. Sometimes the descriptions have been a little inaccurate (human error), but for the most part they have been very useful. I also like the ability to listen back to a variety of phone calls. What do you dislike? The reporting needs refinement. It is consistently inaccurate, even after accounting for the hour or so delay for people to listen to the phone calls. We ...

Century Interactive and Car Wars

What do you like best? In the past a lot of the staff were saying I called them on my cell phone, now they can enter their cell number in the system, and make the calls. One hurdle down for the management. the staff can no longer say I made X amount of calls to all my customers, their is now report that shows how many of the call were actual Live Conversations with the customers, removing the smoke from the call attempts. Over all the best Phone system interaction with a CRM tool out ...

Great service

What do you like best? The rep are very responsive to all inquiries. What do you dislike? I can't say there is anything I dislike. What problems are you solving with the product? What benefits have you realized? We are solving issues with missed sales opportunities.

Good Call Tracking Service with Great Customer Service

What do you like best? We have been really happy with Century Interactive. Our company uses their services to service our own clients. We have had issues arise while using the service that have been promptly taken care of. We have even given feedback about issues that they actually used to improve the product. We have been with them for years and will continue to use them because they are a great company. I highly recommend their services. What do you dislike? There have been issues ...

Gret value for call tracking!

What do you like best? I love all parts of the Century Interactive service. Works well, easy to user interface, and most of all their customer service is excellent! What do you dislike? Nothing. I havent found a dislike for the service to date. Recommendations to others considering the product: Do it. What problems are you solving with the product? What benefits have you realized? Through Century Interactive, we have been able to find out what and where our call sources ...

Century Interactive is a great product!

What do you like best? I love the reports available; allows for in depth research on marketing campaigns that can be tricky to track, such as television ads. What do you dislike? The reporting system itself is quite slow and freezes often. I'd also like to be able to delete emove numbers myself rather than going through a customer service agent. Although, the customer service is very impressive. :) Recommendations to others considering the product: Do you offer free trials? I ...