8.5
Spot Score
Streamline your call center operations with Calabrio One.
Add to compare
Calabrio One offers custom pricing plan
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more
**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
Log in Required to View Reviews
Filter results
Sort by :
Showing 71-80 out of 163
AS
Alan S
02/07/22
"A Game Changer in WorkForce Management"
What do you like best about Calabrio ONE? I like how user-friendly the Calabrio System is. It has the capabilities to run forecasting and staffing based on historical trends. It has a ton of neat features. What do you dislike about Calabrio ONE? As of right now, there isn't anything we dislike about the product. The Calabrio Support/Services team are readily available to address technical questions or concerns. Recommendations to others considering Calabrio ONE: I would give this product a ...
Read more
FH
Frank H
02/07/22
"Calabrio Easy to use powerful tool"
What do you like best about Calabrio ONE? Easy interface. Unlike other recording solutions, the learning curve is not very high. Able to find the recordings that I need quickly. What do you dislike about Calabrio ONE? So far, I do not have any complaints. We have been using this for close to 5 years. What problems is Calabrio ONE solving and how is that benefiting you? We use it to monitor patient phone calls for a large hospital system in Ohio. Great tool to use to train our new agents to ...
Read more
DC
Desiree C
12/21/21
"Great program!"
What do you like best about Calabrio ONE? I love the goals within Calabria that helps organize my daily worklist. It also helps me streamline the process, so i can get my activities completed in a timely manner. What do you dislike about Calabrio ONE? I don't have any dislikes; Calabrio is a great program. I will say that I would prefer if it said outbound/ inbound and the numbers of the phone numbers. But other than that, it's great! Recommendations to others considering Calabrio ONE: Try ...
Read more
AU
Anonymous User
11/23/21
"Calabrio is pretty good."
What do you like best about Calabrio ONE? I like that it's cloud-based and highly customizable with its filter settings. I particularly love its custom reports. What do you dislike about Calabrio ONE? There are some limitations when it comes to automated reporting, and I wish it had better integrations with various phone systems. What problems is Calabrio ONE solving and how is that benefiting you? Scheduling, service queue management, and skilling. Being able to address all these concerns ...
Read more
NB
Nathan B
11/17/21
"Great, intuitive WFM suite!"
What do you like best about Calabrio ONE? Having a streamlined solution for every role involved in the contact centre, from front-line reps to analysts and management. It works perfectly for every level. What do you dislike about Calabrio ONE? I honestly can't think of anything I dislike about Calabrio... and that's with daily use for my own schedule, reviewing specific call recordings, submitting shift changes/vacation. Every function is straightforward. Recommendations to others ...
Read more
AU
Anonymous User
11/12/21
"Large learning curve but easy to use once you know how to"
What do you like best about Calabrio ONE? I really like the schedules in the web view and how many things we can do in the web rather than the remote desktop client. I would like it if eventually everything can be done through the web client. What do you dislike about Calabrio ONE? The remote desktop isn't easy to understand and can feel difficult when you are first using it. We had to learn everything after our WFM quit and the remote desktop wasn't user friendly or intuitive. What ...
Read more
AU
Anonymous User
11/12/21
"Good product but still lacking some features or improvement on some of their existing features"
What do you like best about Calabrio ONE? I like how simple the forecasting process is in Teleopti, the mannual processes and teleopti web features. What do you dislike about Calabrio ONE? I dislike that the meeting overview gets stuck quite often and it does not let you move breaks or activities via the meeting overview, so you have to open both the meeting overview and the schedules. I would like that there would be a way to say to the system who and what dates to schedule and that it ...
Read more
ES
Ed S
11/11/21
"Calabrio is a useful tool, and support staff are the best!"
What do you like best about Calabrio ONE? The support staff by far is what makes Calabrio stand out from competitors. Training was great, and issues are addressed and resolved quickly. There was never an issue that required escalation, and our project manager always communicated updates proactively. What do you dislike about Calabrio ONE? Email volume does not track well in Calabrio; you cannot see a growing backlog and must rely on external tools for that. Long-term forecasting is also ...
Read more
ES
Ed S
11/11/21
"Calabrio is a useful tool, and support staff are the best!"
What do you like best about Calabrio ONE? The support staff by far is what makes Calabrio stand out from competitors. Training was great, and issues are addressed and resolved quickly. There was never an issue that required escalation, and our project manager always communicated updates proactively. What do you dislike about Calabrio ONE? Email volume does not track well in Calabrio; you cannot see a growing backlog and must rely on external tools for that. Long-term forecasting is also ...
Read more
AU
Anonymous User
11/11/21
"Great user experience"
What do you like best about Calabrio ONE? User friendly Clean design throughout Wiki is avaliable to help with anything Not clunky Mobile app What do you dislike about Calabrio ONE? Ideas to improve the system have to be logged then voted on. ideas should be submitted, and if it improves the system should be taken into account What problems is Calabrio ONE solving and how is that benefiting you? Real time effectiveness and ease of use for all levels of users. Along with an improving our ...
Read more
