Calabrio One

"Transformed our business"

What do you like best about Calabrio ONE? The software has empowered us to make better business decisions in regard to hiring. We estimate so far that our ROI has been upwards of $500,000. We now have the data we need at our fingertips, and it's so much more insightful and clear to present than the outdated Excel models we were using. It's also helped to better engage our employees. What do you dislike about Calabrio ONE? We are running an outdated version that we are outgrowing. What ...

"Administrator of calabrio One application"

What do you like best about Calabrio ONE? very good and complex product with lots of options What do you dislike about Calabrio ONE? Support from Calabrio is not as quick as I would prefer. What problems is Calabrio ONE solving and how is that benefiting you? helping with audio/screen recording solution for our clients

"Great Experience!"

What do you like best about Calabrio ONE? Ease of use and excellent customer service. The single pane of glass of the administration page is very easy to view and configure. Every time I open up a ticket with Calabrio support, I get a response fast and they typically always have the answers I need. Throughout the process of implementation, their project manager was extremely engages and helpful with a vast knowledge of the product to assist with all of the questions we had. The help guide ...

"You CAN get everything in one place"

What do you like best about Calabrio ONE? I love that there are multiple resources within Calabrio ONE. I have access to data, QA, WFM, and call recordings all in one program. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types. What do you dislike about Calabrio ONE? I wish the Data Explorer feature was more user-friendly. There are people I can reach out to at Calabrio who can help ...

"Good for a typical contact center, but needs some improvements"

What do you like best about Calabrio ONE? Calabrio is easy to use for both the agent and the WFM team. It was easy to learn, set-up and logical in the processes. We use the WFM platform only due to the nature of our business. What do you dislike about Calabrio ONE? There are a couple of drawbacks with the product. The largest is it's current inability to process partial trades through an automated process. The second is the fact that you have to purchase a separate license to access some of ...

"Nice Tool"

What do you like best about Calabrio ONE? Like how this tool can connect to a client server and allow people around account to log in and view agent real time status. What do you dislike about Calabrio ONE? Schedule managing and keeping all schedules properly updated. What problems is Calabrio ONE solving and how is that benefiting you? Client visibility to agent real time activity according to schedules

"Great software for WFM"

What do you like best about Calabrio ONE? Great Forecasting Tools. User friendly (for the employees). Multiple time zone adjustments work great. What do you dislike about Calabrio ONE? For a small company works fine, for a big one it works fine too, but it can be very slow sometimes. What problems is Calabrio ONE solving and how is that benefiting you? Forecasting part was a weak point for the company, Calabrio has a lot of options and forecasting data analysis that help us a lot.

"Good for business lines but not backend admins."

What do you like best about Calabrio ONE? Seeing the new products that will be coming out. What do you dislike about Calabrio ONE? I look for the high technical pieces and want to see specific details about setup and configuration. I feel like most of the discussions were at a higher level. Recommendations to others considering Calabrio ONE: Be clear about all of the separate licenses. What problems is Calabrio ONE solving and how is that benefiting you? Call recording

"Calabrio is a useful tool, and support staff are the best!"

What do you like best about Calabrio ONE? The support staff by far is what makes Calabrio stand out from competitors. Training was great, and issues are addressed and resolved quickly. There was never an issue that required escalation, and our project manager always communicated updates proactively. What do you dislike about Calabrio ONE? Email volume does not track well in Calabrio; you cannot see a growing backlog and must rely on external tools for that. Long-term forecasting is also ...

"My Calabrio One experience"

What do you like best about Calabrio ONE? I like being able to review agent performance and call quality. I also like the ability to do word cloud analytics which show what the hot topics are for ourcustomers. What do you dislike about Calabrio ONE? I find the main downside is the technical footprint of the solution. We are maintaining 23 virtual and physical servers. Also, there are many moving pieces to Calabrio QM What problems is Calabrio ONE solving and how is that benefiting you? We ...