Calabrio One

"Calabrio is a great company to work with"

What do you like best about Calabrio ONE? The product itself is easy to use and Calabrio is incredibly responsive to customer questions and suggestions What do you dislike about Calabrio ONE? We are currently on the Cisco branded version, which means they get to decide what updates are available to us. Recommendations to others considering Calabrio ONE: Calabrio is a wonderful company to work with. They are very forward thinking and very seriously take customer suggestions into mind when ...

"Great tool for QM"

What do you like best about Calabrio ONE? I love the ability of this tool to provide a one stop shop for quality needs. You can score interactions, monitor evaluator performance, make reviews and calls available to the analysts, and a ton of other things. Its not just a scorecard and some notes, the analyst can see and hear the call and screen capture and get more valuable feedback. They can also see their historical performance in the dashboard. What do you dislike about Calabrio ONE? I ...

"The BRAIN!"

What do you like best about Calabrio ONE? The ability to see everything you need to in regards to what your looking for to help your work day expierence. What do you dislike about Calabrio ONE? The UI, it could be more smooth as far as loading and transitioning from page to page, or from one option to the next. Filtering seems to be the most laggy of all the transitions. Recommendations to others considering Calabrio ONE: Just a more modern day UI, something a bit more friendly to the eye. ...

"Calabrio is the right choice"

What do you like best about Calabrio ONE? Very end user friendly, with straight forward admin interface. What do you dislike about Calabrio ONE? Does not offer stereo recordings for Avaya Recommendations to others considering Calabrio ONE: Excellent interface What problems is Calabrio ONE solving and how is that benefiting you? Agent accountability, and the customer experience has improved.

"Ease of Use"

What do you like best about Calabrio ONE? Very easy to use and the learning curve is very short. We have had some issues with scheduling in the past and now it is much easier. Looking up call recordings is a breeze and keeping track of agents adherence is something we can capture with Calabrio. All in all - a great product. What do you dislike about Calabrio ONE? nothing at the moment. everything has been great. What problems is Calabrio ONE solving and how is that benefiting ...

"Calabrio ONE an awesome use experience"

What do you like best about Calabrio ONE? The user interface. This piece is ever evolving for the best. It is extremely user friendly and requires very little end user training. What do you dislike about Calabrio ONE? Have not noticed any downsides as of yet. The company is very responsive to ideas and suggestions that a lot of times become implemented in the next version. What problems is Calabrio ONE solving and how is that benefiting you? We were in dire need of a quality WFM and call ...

"WFM Version 9.5 SR2"

What do you like best about Calabrio ONE? Look and Feel is very easy to navigate. The agents find their portal to be of the highest quality. What do you dislike about Calabrio ONE? Our business is very large so the limited search functions in the WFM suite makes it hard for my team of schedulers to complete tasks in a timely manor. Recommendations to others considering Calabrio ONE: Easy to use, great for small call / Contact centers What problems is Calabrio ONE solving and how is that ...

"Calabrio One QM and WFM have made a world of difference in our company!"

What do you like best about Calabrio ONE? These guys stay on top of the market and keep improving the product with every release! They have multiple facets upon which you can search for and mark a call. They have thought of most ways anyone could ever think of to adjust a schedule or group of schedules. They make Call Center life easier and more straightforward. What do you dislike about Calabrio ONE? So far, there has been very little to dislike about Calabrio. If there was one thing I had ...

"Calabrio One- User Friendly"

What do you like best about Calabrio ONE? I like how user friendly the application is when navigating. The reporting options in the area of Quality Assurance is Robust and makes coaching agents much easier. What do you dislike about Calabrio ONE? The version of Calabrio that we use is older so my dislikes have been addressed in later releases. Recommendations to others considering Calabrio ONE: Calabrio is really a great company. They have a way of making you feel comfortable to share your ...

"Calabrio from IT"

What do you like best about Calabrio ONE? I love the ability to not only listen to live phone calls, but also to watch what my Account Managers are doing while they work throughout the day. What do you dislike about Calabrio ONE? Since we operate with dual monitors, the viewing size of the screen can get distorted, and thus you need to have a dual monitor setup to view properly. What problems is Calabrio ONE solving and how is that benefiting you? It allows for great one on one coaching for ...