8.5
Spot Score
Streamline your call center operations with Calabrio One.
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Calabrio One offers custom pricing plan
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more
**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
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Showing 61-70 out of 163
AU
Anonymous User
03/19/22
"Calabrio Teleopti"
What do you like best about Calabrio ONE? Meeting function - there is history when you add this function in Calabrio web which is very important in scheduling tracking. What do you dislike about Calabrio ONE? Meeting function in the resource planner. There will be no history when you add this in the resource planner vs. in the web. The meeting function has more options in the resource planner vs. in the web. Recommendations to others considering Calabrio ONE: Enhance Meeting Function in the ...
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AU
Anonymous User
03/17/22
"Calabrio's Engagement is off the Charts"
What do you like best about Calabrio ONE? Intraday management and it's best! Forecasting and firm dates are a must. The dashboards are wonderful. Reporting is generally easier than running out of our phone system! WFM makes my life so easy. What do you dislike about Calabrio ONE? I want to add comments when exceptions are manually entered to a schedule already ran. Recommendations to others considering Calabrio ONE: Be as involved in the integration process as possible. Ask ...
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DG
Danilo G
03/11/22
"Great software for WFM"
What do you like best about Calabrio ONE? Great Forecasting Tools. User friendly (for the employees). Multiple time zone adjustments work great. What do you dislike about Calabrio ONE? For a small company works fine, for a big one it works fine too, but it can be very slow sometimes. What problems is Calabrio ONE solving and how is that benefiting you? Forecasting part was a weak point for the company, Calabrio has a lot of options and forecasting data analysis that help us a lot.
DG
Danilo G
03/11/22
"Great software for WFM"
What do you like best about Calabrio ONE? Great Forecasting Tools. User friendly (for the employees). Multiple time zone adjustments work great. What do you dislike about Calabrio ONE? For a small company works fine, for a big one it works fine too, but it can be very slow sometimes. What problems is Calabrio ONE solving and how is that benefiting you? Forecasting part was a weak point for the company, Calabrio has a lot of options and forecasting data analysis that help us a lot.
NR
Niki R
03/11/22
"Although it offers many features, sometimes it runs way too slow"
What do you like best about Calabrio ONE? It has a lot of ways to customize exactly how you want things to work. You can create many different rules for different locations, skills, full-time vs part-time, etc. I like that we get weekly meetings to go over any questions or issues. What do you dislike about Calabrio ONE? My main complaint is how slowly it runs sometimes. It might not sound like a big deal, but when you open a team schedule and it takes 5min to load, that interrupts the ...
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JB
Jacob B
03/10/22
"Good for business lines but not backend admins."
What do you like best about Calabrio ONE? Seeing the new products that will be coming out. What do you dislike about Calabrio ONE? I look for the high technical pieces and want to see specific details about setup and configuration. I feel like most of the discussions were at a higher level. Recommendations to others considering Calabrio ONE: Be clear about all of the separate licenses. What problems is Calabrio ONE solving and how is that benefiting you? Call recording
JB
Jacob B
03/10/22
"Good for business lines but not backend admins."
What do you like best about Calabrio ONE? Seeing the new products that will be coming out. What do you dislike about Calabrio ONE? I look for the high technical pieces and want to see specific details about setup and configuration. I feel like most of the discussions were at a higher level. Recommendations to others considering Calabrio ONE: Be clear about all of the separate licenses. What problems is Calabrio ONE solving and how is that benefiting you? Call recording
AD
Adham D
02/09/22
"Calabrio is not easy to use"
What do you like best about Calabrio ONE? That the software records my staff's calls or review and accountability. And allow us to be audit-ready for the state in the event that calls need to be reviewed at all. What do you dislike about Calabrio ONE? I do not like how hard it is for anyone to install, or manage Calabrio, it is simply too hard to ensure that you are not going over your licenses, it is too hard to correct duplicate accounts What problems is Calabrio ONE solving and how is ...
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AG
Adil G
02/08/22
"Great experience good"
What do you like best about Calabrio ONE? Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends What do you dislike about Calabrio ONE? All is going well. great , I recommend every one Recommendations to others considering Calabrio ONE: Yes What problems is Calabrio ONE solving and ...
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AU
Anonymous User
02/08/22
"Mostly Satisified"
What do you like best about Calabrio ONE? I like the user-Friendly interface that comes along with Teltopi. The choice in Colours makes it easier to look at in the web mode. What do you dislike about Calabrio ONE? Long turnaround time for problems to be resolved, Delays with live time data make it more difficult to use teleopti in a real time fashion. What problems is Calabrio ONE solving and how is that benefiting you? Forecasting and scheduling are a lot easier than previous software.
