Calabrio One

"Great Business Partner"

What do you like best about Calabrio ONE? We have been working with Calabrio for over 7 years, they are truly customer focused and seek feedback from their customers to help improve the services they offer. What do you dislike about Calabrio ONE? There are some really cool enhancements coming, I wish we had them today. What problems is Calabrio ONE solving and how is that benefiting you? We have improved our agent adherence through the use of analytics and presentation of agent performance ...

"easy to use"

What do you like best about Calabrio ONE? it's easy to use. Nurses are not generally tech savvy, but my team has really excelled at using this product. What do you dislike about Calabrio ONE? I really don't have anything to compare it with apples to apples as this is the only product we've used, but compared to other programs, this one is easy to navigate and they have really great, responsive support. What problems is Calabrio ONE solving and how is that benefiting you? It's been huge to ...

"Calabrio WFM"

What do you like best about Calabrio ONE? The help and knowledge from the Calabrio Consultants is second to none. What do you dislike about Calabrio ONE? Lack of granular permission and scope settings limits how customized we can make agent experience in the UI. What problems is Calabrio ONE solving and how is that benefiting you? We are gaining insight into staffing requirements and long term capacity planning.

"Great pre-sales and implementation teams!"

What do you like best about Calabrio ONE? The company is very easy to work with and your success is the primary goal. What do you dislike about Calabrio ONE? I have not found anything that we dislike at this point. What problems is Calabrio ONE solving and how is that benefiting you? We have some complicated reporting needs and CAR is extremely flexible and allowed to report on all the datasets we need.

"Calabrio sdfsdfsdfsdfsd"

What do you like best about Calabrio ONE? Reporting capabilities and call control featuresfsdfsdfsfdfsdfsdfsdfsddddddddddd What do you dislike about Calabrio ONE? As of now there are no dislikes as all features are excellent Recommendations to others considering Calabrio ONE: My recommendation is to adopt this product for call center purpose as it is very flexible in terms of integration and support all major features with excellent technical support assistance What problems is Calabrio ONE ...

"Calabrio ONE general review from a QA Rep in Education"

What do you like best about Calabrio ONE? I like that Calabrio is willing to make changes as necessary to accommodate our unique needs. I also like the ease of use and reporting features. What do you dislike about Calabrio ONE? I dislike the occasional "jitter" and recording distortion. This may be an interface issue or a phone problem on our end but it is still something I dislike. Another think I dislike is the hover function. I much prefer to click on something I need rather than the ...

"CalabrioOne Review "

What do you like best about Calabrio ONE? I love love love Calabrio, what i like best is the fact that i can log in and get all of my break times with just one click. Not only for the day but also for the whole entire week. What do you dislike about Calabrio ONE? I would like it if Calabrio was able to send out an notifications when your assigned break was about to take place. Other than that the website is very helpful. What problems is Calabrio ONE solving and how is that benefiting ...

"Calabrio listens to their customers"

What do you like best about Calabrio ONE? Calabrio listens to their clients and what they want. They take their customers wants into consideration and will make upgrades to match what is being asked for. The software is also easy to use. I was able to learn the WFM software very quickly. What do you dislike about Calabrio ONE? If a clients configuration is different then what you are used to working worth please say so. Recommendations to others considering Calabrio ONE: Ask to talk with ...

"Efficiencies gained"

What do you like best about Calabrio ONE? What I like best about Calabrio One is the ability to use the portion of the Suite that is needed by the organization to increase efficiency. It is easily customizable to organizational needs and efficiencies can be measured immediately. What do you dislike about Calabrio ONE? The only aspect that I dislike about Calabrio is the amount of time and effort that it takes to have feature requests or process improvement implemented. As an end user, it is ...

"We love Calabrio!"

What do you like best about Calabrio ONE? The look of the system. It is modern and user friendly. I like that Calabrio is willing to collaborate with us when changes are needed or when we have a unique feature request. I also like the quick and effective reporting features. My favorite thing about Calabrio is the champions network which gives customers the chance to brush up on product knowledge and get the inside scoop for all things Calabrio. What do you dislike about Calabrio ONE? No ...