Calabrio One Reviews in April 2025: User Ratings, Pros & Cons

"Good for a typical contact center, but needs some improvements"

What do you like best about Calabrio ONE? Calabrio is easy to use for both the agent and the WFM team. It was easy to learn, set-up and logical in the processes. We use the WFM platform only due to the nature of our business. What do you dislike about Calabrio ONE? There are a couple of drawbacks with the product. The largest is it's current inability to process partial trades through an automated process. The second is the fact that you have to purchase a separate license to access some of ...

"Calabrio One Review"

What do you like best about Calabrio ONE? Teleopti was easy to role out to all levels of the organisation, with customisable access based on role easy to set up. Peviosly costly additional features are regularly rolled out into the core package What do you dislike about Calabrio ONE? The base set up is great, but the key additional features to streamline things do come at an additional cost What problems is Calabrio ONE solving and how is that benefiting you? The ease for all the team to ...

"Workforce Manager"

What do you like best about Calabrio ONE? Dynamic Reporting and better user experience with dashboards What do you dislike about Calabrio ONE? I don't see any dislikes at this time from last product to this one. What problems is Calabrio ONE solving and how is that benefiting you? Dynamic Scheduling and drill down dashboards

"My review of Calabrio One WFM"

What do you like best about Calabrio ONE? Easy to use web GUI. Exports are able to be seen in Chrome and no external client needed. Sync'ing with Cisco Contact center to add users and roles. What do you dislike about Calabrio ONE? No way to easily troubleshoot client from the web GUI. Upgrades aren't very easy to perform. Need a better failover platform. What problems is Calabrio ONE solving and how is that benefiting you? Allowing better analytic reports for upper management in regards to ...

"Highly Recommend"

What do you like best about Calabrio ONE? Calabrio has helped my team achieve workforce goals and ease our planning process. What do you dislike about Calabrio ONE? Would love more forecasting process enhancements that utilize algorithms versus just averages What problems is Calabrio ONE solving and how is that benefiting you? no current issues

"Calabrio One Experience"

What do you like best about Calabrio ONE? I enjoy the user-friendly experience and how useful the Help menu is. What do you dislike about Calabrio ONE? It is lacking some functionality that seems like it would be fairly easy to include. Recommendations to others considering Calabrio ONE: Record your training for future reference. There is a lot of information to learn and some of it is likely to be lost in the beginning. What problems is Calabrio ONE solving and how is that benefiting ...

"Nice Tool"

What do you like best about Calabrio ONE? Like how this tool can connect to a client server and allow people around account to log in and view agent real time status. What do you dislike about Calabrio ONE? Schedule managing and keeping all schedules properly updated. What problems is Calabrio ONE solving and how is that benefiting you? Client visibility to agent real time activity according to schedules

"Nice Tool"

What do you like best about Calabrio ONE? Like how this tool can connect to a client server and allow people around account to log in and view agent real time status. What do you dislike about Calabrio ONE? Schedule managing and keeping all schedules properly updated. What problems is Calabrio ONE solving and how is that benefiting you? Client visibility to agent real time activity according to schedules

"Good cloud-based WFM tool"

What do you like best about Calabrio ONE? Easy to configure, you can export a large number of users in seconds, a very user-friendly interface, mobile access is a big plus, excellent support for the client service side. What do you dislike about Calabrio ONE? Not that good when it comes to creating schedules. What problems is Calabrio ONE solving and how is that benefiting you? Managing multiple rosters, delivering basic reports.

"There were some things about my experience that I liked but more that I would change"

What do you like best about Calabrio ONE? I like the ability to add optional columns and that you can copy and paste from the People module to Excel. It makes external reporting a little bit easier. What do you dislike about Calabrio ONE? The tool we used before Teleopti had a meeting scheduler where you could say I have X number of people and they can be scheduled in this timeframe and it would do it for you. We never got that with Teleopti and it would have been nice to have. I also feel ...