Calabrio One Reviews in April 2025: User Ratings, Pros & Cons

"Great product, even better customer accessibility"

What do you like best about Calabrio ONE? For the most part, this is very user-friendly to use. Calabrio has so many different products that are geared to help your contact center from Quality Assurance to Workforce Management to coaching tools. We haven't been able test out the whole suite, but as for WFM & QM, we're very impressed with how the product is going, and we're even more impressed that Calabrio has stayed in contact throughout the entire duration, checking in on us and being ...

"Great product, even better customer accessibility"

What do you like best about Calabrio ONE? For the most part, this is very user-friendly to use. Calabrio has so many different products that are geared to help your contact center from Quality Assurance to Workforce Management to coaching tools. We haven't been able test out the whole suite, but as for WFM & QM, we're very impressed with how the product is going, and we're even more impressed that Calabrio has stayed in contact throughout the entire duration, checking in on us and being ...

"You CAN get everything in one place"

What do you like best about Calabrio ONE? I love that there are multiple resources within Calabrio ONE. I have access to data, QA, WFM, and call recordings all in one program. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types. What do you dislike about Calabrio ONE? I wish the Data Explorer feature was more user-friendly. There are people I can reach out to at Calabrio who can help ...

"You CAN get everything in one place"

What do you like best about Calabrio ONE? I love that there are multiple resources within Calabrio ONE. I have access to data, QA, WFM, and call recordings all in one program. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types. What do you dislike about Calabrio ONE? I wish the Data Explorer feature was more user-friendly. There are people I can reach out to at Calabrio who can help ...

"Good experience"

What do you like best about Calabrio ONE? Calabrio is a great tool when it comes to schedule management and shrinkage, interface seems friendly and is even easy to understand, I also love does not have big areas of improvement What do you dislike about Calabrio ONE? There are not too many things I can dislike, but I would like it to have more options for agents to request their own vacations and everything, this could save time What problems is Calabrio ONE solving and how is that ...

"Good experience"

What do you like best about Calabrio ONE? Calabrio is a great tool when it comes to schedule management and shrinkage, interface seems friendly and is even easy to understand, I also love does not have big areas of improvement What do you dislike about Calabrio ONE? There are not too many things I can dislike, but I would like it to have more options for agents to request their own vacations and everything, this could save time What problems is Calabrio ONE solving and how is that ...

"Great team to assist when needed"

What do you like best about Calabrio ONE? Forecasting and dashboards, looking to refine dashboards What do you dislike about Calabrio ONE? Data explorer but I'm getting there, all user right now What problems is Calabrio ONE solving and how is that benefiting you? Ability to see all of our data, in real time in one place

"Great team to assist when needed"

What do you like best about Calabrio ONE? Forecasting and dashboards, looking to refine dashboards What do you dislike about Calabrio ONE? Data explorer but I'm getting there, all user right now What problems is Calabrio ONE solving and how is that benefiting you? Ability to see all of our data, in real time in one place

"UI is clean, but missing some end-user functionalities"

What do you like best about Calabrio ONE? The calendar user interface is clean and easy to use What do you dislike about Calabrio ONE? Cannot customize reminders to less than 15mins before event What problems is Calabrio ONE solving and how is that benefiting you? Offers a clear overview of weekly schedule

"Good for a typical contact center, but needs some improvements"

What do you like best about Calabrio ONE? Calabrio is easy to use for both the agent and the WFM team. It was easy to learn, set-up and logical in the processes. We use the WFM platform only due to the nature of our business. What do you dislike about Calabrio ONE? There are a couple of drawbacks with the product. The largest is it's current inability to process partial trades through an automated process. The second is the fact that you have to purchase a separate license to access some of ...