Calabrio One

"Calabrio One"

What do you like best about Calabrio ONE? I like all the components, QM, WFM and Anlaytics. The new recording section shows the screen recording and the sentiments of callers all in one beneficial location. What do you dislike about Calabrio ONE? More guidance on setting up the Analytics upfront and starting with fewer key phrases would have been better to build upon a smaller base. What problems is Calabrio ONE solving and how is that benefiting you? We can train our staff more quickly ...

"Exceptional Product and Support for the Price"

What do you like best about Calabrio ONE? I greatly enjoy the product as a whole, it is everything my organization needs. The support and community behind the product is top of the line as well. What do you dislike about Calabrio ONE? Absolutely nothing. I have not found one feature I did not like. Recommendations to others considering Calabrio ONE: Make sure you work with the technicians so that it is setup exactly how you want it. Also, join the community and keep up with the discussions ...

"Calabrio 11 version is quite user friendly and easy to use."

What do you like best about Calabrio ONE? While I have been using calabrio 11 version then I observed it has multiple features where we need not to use utilities to accommodate requests such as contact delete utility and post install utilities as these features have been included into web interface in version 11 . These features were added in version 9. What do you dislike about Calabrio ONE? Calabrio support services should be improved specially during apac and emea hours though we usually ...

"Maximizing staffing efficiency, personal growth and customer satisfaction"

What do you like best about Calabrio ONE? The vast potential within the analytics to measure customer satisfaction and provide insight to associates for development. What do you dislike about Calabrio ONE? I've been disappointed to this point with the progress on the analytics front. What problems is Calabrio ONE solving and how is that benefiting you? We utilize Workforce Management to serve our customers as best we can. We know there is much more we can do with the amount of information ...

"The brighter future on Calabrio"

What do you like best about Calabrio ONE? The way a whole world of data is available on the same platform, making it easy to track, improve and develop new strategies to hit our targets every time. What do you dislike about Calabrio ONE? Having a lot of data means we have to train ourselves on how to “look” in the right direction to get results however all good things can’t be perfect. What problems is Calabrio ONE solving and how is that benefiting you? Tracking customer experience a being ...

"Always evolving to better meet their clients needs"

What do you like best about Calabrio ONE? They continually look for improvements. To find improvements, they engage their clients for input. What do you dislike about Calabrio ONE? Dislike? I can't think of something i would classify as "dislike" What problems is Calabrio ONE solving and how is that benefiting you? We are better able to forecast staffing needs, we are able to offer our agents more visibility into their performance, more flexibility with their schedules, reduce the time it ...

"Business Decisions Made Easy with Calabrio"

What do you like best about Calabrio ONE? I love how easy the product is to use and to teach. The virtual queues help us to group our queues in creative ways based on specialized calls, skill sets and back office tasks. What do you dislike about Calabrio ONE? I would love more flexibility and options around the strategic forecasting such as being able to add in Average Speed of Answer as one of the factors in forecasting. What problems is Calabrio ONE solving and how is that benefiting ...

"Love Calabrio One"

What do you like best about Calabrio ONE? I love the forecasting we get with Calabrio. I know exactly how many agents I am over or short for any given day. What do you dislike about Calabrio ONE? You need high powered internet to use all the resources that Calabrio has. It can cause some issues with agents that do not have high speed internet. What problems is Calabrio ONE solving and how is that benefiting you? We are now virtually training our staff from home while using agent monitoring. ...

"Self-intuitive WFM tool accompanied by a superior client support."

What do you like best about Calabrio ONE? Relevant functionality and industry leader in QM and WFM offerings. What do you dislike about Calabrio ONE? No downsides as they continue to improve and add products and services seamlessly through their Cloud Platform. What problems is Calabrio ONE solving and how is that benefiting you? WFM, QM and Reporting. Increased RTA, forecasting and internal quality improvements.

"Calabrio ONE"

What do you like best about Calabrio ONE? Technical expertise, customer service, and their ticketing system. What do you dislike about Calabrio ONE? As we speak, I have yet to encounter a bad experience. What problems is Calabrio ONE solving and how is that benefiting you? Member-facing experience.