Calabrio One

"Highly Recommend"

What do you like best about Calabrio ONE? Calabrio has helped my team achieve workforce goals and ease our planning process. What do you dislike about Calabrio ONE? Would love more forecasting process enhancements that utilize algorithms versus just averages What problems is Calabrio ONE solving and how is that benefiting you? no current issues

"Calabrio Teleopti"

What do you like best about Calabrio ONE? Meeting function - there is history when you add this function in Calabrio web which is very important in scheduling tracking. What do you dislike about Calabrio ONE? Meeting function in the resource planner. There will be no history when you add this in the resource planner vs. in the web. The meeting function has more options in the resource planner vs. in the web. Recommendations to others considering Calabrio ONE: Enhance Meeting Function in the ...

"Calabrio's Engagement is off the Charts"

What do you like best about Calabrio ONE? Intraday management and it's best! Forecasting and firm dates are a must. The dashboards are wonderful. Reporting is generally easier than running out of our phone system! WFM makes my life so easy. What do you dislike about Calabrio ONE? I want to add comments when exceptions are manually entered to a schedule already ran. Recommendations to others considering Calabrio ONE: Be as involved in the integration process as possible. Ask ...

"Great experience good"

What do you like best about Calabrio ONE? Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends What do you dislike about Calabrio ONE? All is going well. great , I recommend every one Recommendations to others considering Calabrio ONE: Yes What problems is Calabrio ONE solving and ...

"Calabrio Easy to use powerful tool"

What do you like best about Calabrio ONE? Easy interface. Unlike other recording solutions, the learning curve is not very high. Able to find the recordings that I need quickly. What do you dislike about Calabrio ONE? So far, I do not have any complaints. We have been using this for close to 5 years. What problems is Calabrio ONE solving and how is that benefiting you? We use it to monitor patient phone calls for a large hospital system in Ohio. Great tool to use to train our new agents to ...

"A Game Changer in WorkForce Management"

What do you like best about Calabrio ONE? I like how user-friendly the Calabrio System is. It has the capabilities to run forecasting and staffing based on historical trends. It has a ton of neat features. What do you dislike about Calabrio ONE? As of right now, there isn't anything we dislike about the product. The Calabrio Support/Services team are readily available to address technical questions or concerns. Recommendations to others considering Calabrio ONE: I would give this product a ...

"Great program!"

What do you like best about Calabrio ONE? I love the goals within Calabria that helps organize my daily worklist. It also helps me streamline the process, so i can get my activities completed in a timely manner. What do you dislike about Calabrio ONE? I don't have any dislikes; Calabrio is a great program. I will say that I would prefer if it said outbound/ inbound and the numbers of the phone numbers. But other than that, it's great! Recommendations to others considering Calabrio ONE: Try ...

"Great, intuitive WFM suite!"

What do you like best about Calabrio ONE? Having a streamlined solution for every role involved in the contact centre, from front-line reps to analysts and management. It works perfectly for every level. What do you dislike about Calabrio ONE? I honestly can't think of anything I dislike about Calabrio... and that's with daily use for my own schedule, reviewing specific call recordings, submitting shift changes/vacation. Every function is straightforward. Recommendations to others ...

"Compared with Cisco and Oracle. Loll. Calabrio offer the best customer/tac services so far. :)"

What do you like best about Calabrio ONE? Calabrio tac enginers are the best so far compared with Cisco and Oracle. loll. I do not know how to discribe it. Calabrio offer the best tac services. What do you dislike about Calabrio ONE? Not really anything that I dislike. if Calabrio can make their production more install friendly, that will be a plus. Recommendations to others considering Calabrio ONE: Make Calabrio ONE more easy to install What problems is Calabrio ONE solving and how is ...

"Best in class suite for monitoring call center performance and quality"

What do you like best about Calabrio ONE? Has many more features than competitors. Well implemented solution What do you dislike about Calabrio ONE? Can have a steep learning curve, but great training and support provided by calabrio Recommendations to others considering Calabrio ONE: Take the time to set up correctly the first time. What problems is Calabrio ONE solving and how is that benefiting you? Agent monitoring, call center forecasting, staffing, reporting, quality management