Calabrio One Reviews in April 2025: User Ratings, Pros & Cons

"Calabrio is Great!"

What do you like best about Calabrio ONE? I have learned a lot about Calabrio over the past few months, since C3, I have been able to create shift bags, forecast and develop schedules. What do you dislike about Calabrio ONE? During the webinar, I was told that the Teams section will soon be removed. What problems is Calabrio ONE solving and how is that benefiting you? Currently replace our WFM, it has solved our issue with our offline workers and we now know of the add on that we can purchase.

"Calabrio allows my team to schedule with ease."

What do you like best about Calabrio ONE? The most helpful part of Calabrio is the ease in which we can not only schedule but get on demand reporting to help our department and company prepare for the future. What do you dislike about Calabrio ONE? Some parts of the system are not as intuitive as would be expected. Some places work like excel others don't. Reporting works great 99% of the time but the 1% can cause the need to double check with other reporting outside of calabrio. What ...

"Calabrio is great product and user friendly"

What do you like best about Calabrio ONE? Easy to record calls and retrieve them, rate them. Useful for agent scheduling and getting agent reports. Supervisors can monitor agent calls, barge in and provide live support when agents are on an active call. What do you dislike about Calabrio ONE? Calabrio software uses a lot of different servers, one for each. If they can minimize the usage of servers, costs will be reduced, managing the Calabrio environment will be much easier. What problems ...

"Calabrio One Review"

What do you like best about Calabrio ONE? Product and product innovation. The support staff is great to work with. Data analytics in data explorer gives you a more enhanced way of compiling data over a wider range of data. What do you dislike about Calabrio ONE? Project planning could use some more refining. Sometimes when compiling or running reports in Data Explorer take more time than desired. I believe this is due to the complexity of the data you are reporting on. Recommendations to ...

"Great updated experience!"

What do you like best about Calabrio ONE? Calabrio One automatically completes my manual tasks, such as meeting scheduling, allowing me to focus on building dashboards and analytics. What do you dislike about Calabrio ONE? I have not found a downside to the system through my use of it Recommendations to others considering Calabrio ONE: Do not currently have Calabrio One What problems is Calabrio ONE solving and how is that benefiting you? Meeting scheduling module takes away hours of manual ...

"Calabrio One Review"

What do you like best about Calabrio ONE? Product and product innovation. The support staff is great to work with. Data analytics in data explorer gives you a more enhanced way of compiling data over a wider range of data. What do you dislike about Calabrio ONE? Project planning could use some more refining. Sometimes when compiling or running reports in Data Explorer take more time than desired. I believe this is due to the complexity of the data you are reporting on. Recommendations to ...

"Calabrio is great product and user friendly"

What do you like best about Calabrio ONE? Easy to record calls and retrieve them, rate them. Useful for agent scheduling and getting agent reports. Supervisors can monitor agent calls, barge in and provide live support when agents are on an active call. What do you dislike about Calabrio ONE? Calabrio software uses a lot of different servers, one for each. If they can minimize the usage of servers, costs will be reduced, managing the Calabrio environment will be much easier. What problems ...

"Great updated experience!"

What do you like best about Calabrio ONE? Calabrio One automatically completes my manual tasks, such as meeting scheduling, allowing me to focus on building dashboards and analytics. What do you dislike about Calabrio ONE? I have not found a downside to the system through my use of it Recommendations to others considering Calabrio ONE: Do not currently have Calabrio One What problems is Calabrio ONE solving and how is that benefiting you? Meeting scheduling module takes away hours of manual ...

"Great Experience!"

What do you like best about Calabrio ONE? Ease of use and excellent customer service. The single pane of glass of the administration page is very easy to view and configure. Every time I open up a ticket with Calabrio support, I get a response fast and they typically always have the answers I need. Throughout the process of implementation, their project manager was extremely engages and helpful with a vast knowledge of the product to assist with all of the questions we had. The help guide ...

"Great Experience!"

What do you like best about Calabrio ONE? Ease of use and excellent customer service. The single pane of glass of the administration page is very easy to view and configure. Every time I open up a ticket with Calabrio support, I get a response fast and they typically always have the answers I need. Throughout the process of implementation, their project manager was extremely engages and helpful with a vast knowledge of the product to assist with all of the questions we had. The help guide ...